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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Customer Portal Timeout

    By Jeremy,   
    • 2 replies
    • 865 views

  2. Missing Font

    By Jack_Podmore,
    • 6 replies
    • 1.1k views

  3. Amend default visibility for Priority

    By David Longley,   
    • 5 replies
    • 1.1k views

  4. SLA Alerts

    By aykut.boyraz,
    • 2 replies
    • 742 views

  5. Timeline Changes - only shows grey people icons next to the updates

    By Jeremy,
    • 3 replies
    • 881 views

  6. Activities Not Showing

    By Logan Graham,
    • 4 replies
    • 1.2k views

  7. Sometimes Customer Updates do not take the call off-hold

    By samwoo,
    • 11 replies
    • 1.9k views

  8. Reporting - Widget to show open tickets and ticket logged vs time to resolve

    By Lightsource,
    • 1 reply
    • 689 views

  9. Team Leader can't set assignment options for his team

    By Guest Paul Alexander,
    • 3 replies
    • 922 views

  10. Solution found - Reject/Refuse Reason text in email notification

    By neilcg,
    • 1 reply
    • 895 views

  11. Resolution Notification Not Working For Service Requests But Work For Incidents

    By GSM,
    • 2 replies
    • 841 views

  12. Service Manager In-App Reporting - missing columns

    By Martyn Houghton,   
    • 4 replies
    • 991 views

  13. Priorities in Service Manager

    By Jeremy,
    • 5 replies
    • 1.1k views

  14. Reporting against linked incidents

    By Alan Lonie,
    • 4 replies
    • 877 views

  15. How do you show quick guides when logging a ticket

    By Steffen,   
    • 1 reply
    • 904 views

  16. RegEx Validation for £

    By SJEaton,
    • 5 replies
    • 2k views

  17. Does anyone use Service Manager for HR case management?

    By Steffen,   
    • 0 replies
    • 748 views

  18. Creating Customer Surveys using survey monkey and Hornbill

    By chriscorcoran,   
    • 4 replies
    • 1.1k views

  19. Adjustment of email template

    By m.vandun,
    • 3 replies
    • 1.3k views

  20. View Email option gives Oops! You do not have access to this email.

    By AndyHill,   
    • 6 replies
    • 1.3k views

  21. new Users created on AD not appearing on Hornbill

    By Axel.Pagaddu,
    • 2 replies
    • 760 views

  22. Widget

    By Giuseppe Iannacone,
    • 3 replies
    • 837 views

  23. Analyst in Request Notifications

    By Jeremy,   
    • 4 replies
    • 862 views

  24. Using custom data fields in the request list

    By Adrian Simpkins,
    • 2 replies
    • 716 views

  25. Updating Linked Requests

    By Lauren,   
    • 20 replies
    • 2.7k views
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