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chriscorcoran

Hornbill Users
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chriscorcoran last won the day on May 7 2017

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About chriscorcoran

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  1. ignore I have seen its been logged already on the forums.
  2. I'm getting an error when putting calls on hold since the latest service manager update. FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/smUpdateStatus): nodeName: API Call - systemSmUpdateStatus; nodeId: 15ccd0bd-6cc4-4151-94f1-95008f16b270; At 109/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemSmUpdateStatus] FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_ops/systemSmUpdateStatus): nodeName: API Call: Clear Request Sub-status; nodeId: 151caee3-58c2-4106-a5eb-769c7cf35cfb; At 808/1: "Uncaught EspMethodCall::invoke: Operation[data::updateRecord] There are no values to update" throw(e); _fc_node_exec_151caee3_58c2_4106_a5eb_769c7cf35cfb" throw(e); _fc_node_exec_15ccd0bd_6cc4_4151_94f1_95008f16b270 Any ideas?
  3. Thanks @Frank Reay good answer but its not right in this case I wish it was, rattle my brain over it.
  4. I have had a few emails into the failures mailbox and I'm not sure why. I know they go in there if the call is closed or the IN number doesn’t exist. Are there any other reasons why they go to the failure’s mailbox? Looking at the 4 offending emails they seem to be OK, nothing odd about them.
  5. Not sure if something has changed but the default for resolution is set to Team for resolution which means customers can’t see the resolution through the portal. Is there a way to change the default visibility value of resolution only to be Customer?
  6. The Power BI report have been running for the last 6 months has stopped running correctly. I have updated the script from github two days ago. I dont see any errors when it runs in powerbi but it comes up with empty table. When I check the report its 7mb and not empty. https://github.com/hornbill/rPowerBIHornbillDataSources/blob/master/PowerBIDataSource_Report.R any ideas?
  7. Unable to query requests - /apps/com.hornbill.servicemanager/entities/Requests/fc_ops/smGetRequests.js(428): error X1001: Uncaught EspMethodCall::invoke: Operation[data::queryExec] Error in stored query, see log for more detail
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