I have created a new service level, linked it to the service portfolio, eveything looks fine, but when I pick the priority, it doesnt pick up the service level, what would I be missing?
One of our analysts pointed out the the first time fix stamp in the audit trail shows as written from the user rather that the HB system like other automated processes. Is it possible to change it so that it comes from the system rather than the user?
@Steven Boardman
I thought this was working but when I choose the option creating the request it drops the results in to the questions section of the call rather than the custom field in the details
Thanks @Steven Boardman
so just doing a quick test, my h_custom_q field has the following options
In the intelligent capture custom form I have the following selected
When running it the option it gives me are different?
I have a custom field used in request\incident details section called 'origin' it’s a drop-down selection. Is it possible to add this to the intelligent business capture process when raising a request?
@Steve Giller thanks. I have run the report in hornbill and exported. I can see data in the custom q feild which is correct, so its populating. When selecting it in PowerBi I just get blanks.
@Steve Giller All of my new fields work and pull thourgh to Power bi, the drop down list field I created only shows null in my report not the populated source filed from the list, any ideas?