LawesD

Hello All, A few months later, is this the case for you still? I can't work out why mine would be failing, pretty sure it worked before but am now doubting myself.

+1 - same everything

+1 for us please. Same issue, on-hold requests appear as every other open one. That setting in the screenshot didn't change anything for us regardless of choice.

Thanks for the Reply Steve, yes when I say the integration is working I mean the google sheets are actually still being updated. However opening either the current workflow or one in progress, still generates the error despite evidently being able to find the spreadsheets shared with it. I've just got fingers crossed that the error is a false negative. Video demo attached if it helps. Google Sheet integration errors.mp4

Hello hornbills, Ahead of the switch on, I've been asked to find out what security controls there are around the use of Hornbill AI and it's use of data. Is information being sent to third-party services? What safeguards are in place to secure our data? Any and all info appreciated.

So weirdly the spreadsheets seem to be updating now, but the error persists on current and in-progress workflows.

Hello, I've got a fair few failed processes around google sheets integrations. Failing to fetch Spreadsheet ID. It is the same issue as this previously reported problem but the resolutions steps that previously worked are ineffective. I can find and link the account, it finds the required sheet and it DOES work temporarily - reselecting the spreadsheet in failed BPMs and restarting them still writes a new line to the spreadsheet in question. After closing and reopening the node's options (in both the main workflow and failed ones) the spreadsheet ID field is empty and the error reappears. So some kind of retention issue?

Context: answers from human task capture fields get updated into a custom field and then sent out via email template. Issue: About 15 of 70 emails from the node in the far right went out without an updated custom field simply showing {{.H_custom_d}} in the email text. No pattern discernible. All I can think of is that one node hadn't completed it's function before the next was started in some of these cases and that I should give it a break in between? But I might be projecting a human the need for a breather and a cuppa tea onto a computer. Any ideas?

+1 for me too

Hello everyone. So I'd like to mark the response timer triggered only on the first of a few actions that could be made. This is for jobs that have been automatically logged so I don't want to include automated processes as a marker, only manual ones to show an actual human has looked at it. Can multiple wait-for nodes be active at once? Is there a way to do a parallel process that can continue on without waiting at the yellow bar for all nodes to be completed? effectively cancel off the others once one has been triggered? Let's say I had a parallel pathway for each of these with a response marker after each: [Wait for update] [Wait for email] [wait for new owner] Or is there a better way to do this, I'm all ears. Thanks in advance.

Thanks Steve, I wasn't aware of that fact which at least explains the behaviour, I'm sure I can find the cause.

I've got a workflow with several authorisations in a parallel process that are being cancelled as soon as they have been created. They don't have an expiry date. They have been working before this for a pretty long time, and this is in our main change request process. The other correlated symptom is that after this the parallel process ends, it feeds into another parallel process end point. Every other feeding arrow has been completed by way of [no matches]. Yet this second parallel end point remains waiting for nothing with the sand-timer icon beneath it. The process wont move after this. Any help appreciated.

makes sense - thanks again

Ah lovely thanks Jim. Do you reference the "outcome" or the "assets"? (I'm not even going to ask about "exception")

Hello all, I want to use the workflow to take an asset associated with a job and put the name into a custom field, but I cannot see a way to reference this. The asset will be added at the intelligent capture level. Appreciate any guidance.