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LawesD last won the day on June 5 2018

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About LawesD

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  1. Strange one for you. Brand new PC, I've installed google chrome, all up to date and no extensions enabled. So then I: Log in Log a new request Enter username Click in the description field to type ..and that's where chrome crashes in its entirety. All open tabs/windows. Happens everytime without fail. Not occurred before or on other browsers so I don't think it's your problem essentially, I just thought you might know of anything that happens at that stage of job logging, and if I can prevent it. Thanks in advance for any insight. David
  2. Hello, I've just been asked if there is any update with this request. Regards
  3. We think this is since November 2019: The h_summary field in the PCF is overwriting the current summary each time we have a node retrieving the PCF answers. We've sometimes appended things by this point and it's wiping them out. As we need to react to the answers across multiple stages, and each stage needs it's own 'get PCF answers' node that we can link to decisions, this is overwriting any appending/updating we've done to the summary. Let me know if I haven't made sense here. I suspect the simplest answer is to remove the summary field from the PCF, and have it written ear
  4. We have just found that since November, the h_summary field in the PCF is overwriting the current summary each time we have a node retrieving the PCF answers. We've sometimes appended things by this point and it's wiping them out.
  5. We have a lot of services and it is currently the single most time-consuming aspect of logging a request . Would it be possible to enable a search, similar to the Asset search, for the service choosing page? Somewhere where they could type in a full or partial word and anything in the title or description would come up. Thanks in advance
  6. Perfect answer, Thanks @ArmandoDM
  7. Fonts and font sizes seem to act as if the choice is a toggle. This leads to frustrations and inconsistencies when we are creating templates and when we draft an email within a request (in preview mode, which we use for the necessary advanced features). You cannot seem to highlight all and set the font and size to the same thing unless they all started as the same font/size to begin with. Video of issue attached. As always, appreciate your help. Email fonts.mp4
  8. May you please explain why my linked requests are not updating through the node I have set up in the attached images? The rest of the process completes as expected with no errors. No updates whatsoever appear on the the main or the linked request. Thanks in advance
  9. I'd like to inform our team of a problem's workaround via email but the h_workaround is not available as a variable. Is there a way to do this? Thanks in advance.
  10. It is an open text box for the item which isn't really relevant but then quantity and price fields. So need the total value. Really appreciate the help with this, so far you've gone above and beyond what I expected to be a simple, sorry you can't do that.
  11. Hi @NeilWJ In this instance, it was simply numeric. We are using the form to make orders of different items, so this would calculate a total price and if it was over a certain value it would show an additional question. Thanks for the reply
  12. Hello all, Had a customer who asked if he could download all 47 attachments from a request in one go and I couldn't suggest anything. After you check the box next to each attachment, could you have a download option as well as the existing delete icon. I've highlighted this space with a little rainbow. Many thanks
  13. Hi @Miro So it would be something akin to if ( [form1-field1]+[form2-field1]+ [form3-field1] ) >100 So the addition would need to be done before the condition. Again, I'm not sure it's doable. Thanks for looking anyway.
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