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Service Manager

Discussions relating to the use/configuration of Service Manager

Subforums

  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

  2. Knowledge Management

    Feedback, Enhancements and questions related to Hornbill Knowledge Management functionality. 

    128
    posts

9,184 topics in this forum

  1. Upcoming changes to HAi and AI Assist

    By TrevorKillick,
    • 0 replies
    • 93 views

  2. HAi Announcement and Feedback

    By TrevorKillick,   
    • 4 replies
    • 584 views

  3. Screenshots and other information in forum posts. Please read!

    By Victor,
    • 1 reply
    • 2.1k views

  4. Notification when another analyst is viewing/updating the same request at the same time

    By Estie,   
    • 6 replies
    • 57 views

  5. Missing User List on Assets

    By Richard.Ashton,
    • 5 replies
    • 41 views

  6. Send email to customer when ticket placed on hold

    By Mark Priest,
    • 6 replies
    • 29 views
    • Jim
    • Jim

  7. Autotask not showing in drop down when creating a custom button

    By Mark Priest,
    • 1 reply
    • 23 views
    • Jim
    • Jim

  8. New Service Level within SLA not showing up

    By Tina.Lapere,
    • 2 replies
    • 31 views

  9. Hornbill Workflow to Trigger Operations

    By NPAT,
    • 2 replies
    • 26 views

  10. Board Manager Card Action Update Card Status Name only displays for a few second and then on refresh disappears?

    By Ashley,
    • 2 replies
    • 35 views

  11. Customer Email Notifications

    By billster,
    • 6 replies
    • 50 views

  12. Request off hold from customer update

    By Jim,
    • 16 replies
    • 111 views
    • Jim
    • Jim

  13. Task Re-assignment - Output to timeline?

    By CraigP,
    • 2 replies
    • 21 views

  14. Associating a single catalog across multiple services (Enhancement request)

    By samwoo,   
    • 2 replies
    • 26 views

  15. Dynamic HUD checkpoint titles?

    By Guest Paul Alexander,
    • 7 replies
    • 746 views

  16. Take Ownership button - not appearing

    By GJ06,
    • 5 replies
    • 61 views

  17. Atlassian Jira integration failure

    Topic was moved to forum Integration Connectors, API & Webhooks

  18. Sandbox credentials

    By JanS2000,
    • 8 replies
    • 59 views

  19. Asset Autotask - Update fields?

    By CraigP,
    • 2 replies
    • 30 views

  20. Intermittent issues with Change Requests getting stuck at Wait for a List of Request Authoriser

    By Will J Douglas,
    • 1 reply
    • 27 views

  21. Inbound email history

    Topic was moved to forum System Administration

  22. Site Field not populating for asset created via Workflow

    By Samantha Howlett,
    • 1 reply
    • 15 views

  23. Export Shared View - Custom Fields

    By Jim,   
    • 1 reply
    • 22 views

  24. Custom LookUp Approvers- must be users

    By EWA,
    • 3 replies
    • 25 views

  25. Board suspend card 2 hours seems to be taking much longer?

    By Ashley,
    • 12 replies
    • 87 views
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