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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,516 topics in this forum

  1. HAi Announcement and Feedback

    By TrevorKillick,   
    • 2 replies
    • 265 views

  2. Screenshots and other information in forum posts. Please read!

    By Victor,
    • 1 reply
    • 2k views

  3. Unable to update existing FAQs

    By Gareth Cantrell,
    • 7 replies
    • 175 views

  4. Impact not showing in timeline

    By HGrigsby,
    • 10 replies
    • 70 views

  5. Error Code 1 - Could not connect to Server

    By KevinW,
    • 7 replies
    • 73 views

  6. Azure Resource Query - Import Assets

    By Jim,
    • 3 replies
    • 128 views

  7. Assets

    By Jim,
    • 1 reply
    • 27 views

  8. Impact Assessment values not showing in the top of the box as the questions are asked

    By Berto2002,
    • 1 reply
    • 27 views

  9. "automatically" creating multiple tickets depending on number selected from IC

    By danb,
    • 3 replies
    • 63 views

  10. Copy feedback questions

    By HGrigsby,
    • 2 replies
    • 137 views

  11. Completed BPMs Retention Time

    By will.good,
    • 14 replies
    • 168 views

  12. Amendments to Layout of Priority / Urgency in Incidents

    By IM Wiltshire,
    • 14 replies
    • 237 views

  13. Copy Request allows Customer selection to be skipped

    By Sam P,
    • 4 replies
    • 59 views

  14. How do we search content of .eml files exported by Email Archiver

    By Stuart Torres-Catmur,   
    • 2 replies
    • 147 views

  15. Email Formatting in New UI

    By will.good,
    • 0 replies
    • 25 views

  16. On Hold no longer shows as greyed out? 1 2

    By lee mcdermott,
    • 37 replies
    • 910 views

  17. Error in Workflow on Unlock actions

    By HGrigsby,
    • 11 replies
    • 230 views

  18. A third type of node failing on suspend - awaiting customer feedback

    By Berto2002,
    • 0 replies
    • 22 views

  19. Different profiles for different service categories

    By HHH,
    • 0 replies
    • 23 views

  20. Update Request -> Service

    By Giuseppe Iannacone,
    • 6 replies
    • 85 views

  21. Error in Search for requests - Feedback

    By Jim,
    • 0 replies
    • 23 views

  22. When viewing a shared list view if you try to use the icons to just view a particular request type shows my request instead?

    By Adrian Simpkins,   
    • 2 replies
    • 36 views

  23. Delete key no longer works to delete nodes or connectors in ICF editing

    By Berto2002,
    • 2 replies
    • 41 views

  24. Is this a new bug? Unable to load attachments to Asset records

    By Art at BU,
    • 2 replies
    • 42 views

  25. We would like to know, is there any enhancement planned in the coming future to include "Category" as an Option to bulk update like we have for Update, Resolve, Priority and to Cancel.

    By Sahana. Shenoy,   
    • 3 replies
    • 50 views
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