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Service Manager

Discussions relating to the use/configuration of Service Manager

2,180 topics in this forum

  1. Email - tick "Awaiting response" from within the Request and will put the call on-hold

    By samwoo,
    • 3 replies
    • 23 views

  2. Automatically remove from a board after a given time period?

    By lee mcdermott,
    • 7 replies
    • 41 views

  3. Starting a BPM stage with a decision?

    By lee mcdermott,
    • 12 replies
    • 72 views

  4. Service Portal Search Not Functioning Correctly

    By clampj,
    • 5 replies
    • 40 views

  5. Show handle rather than user id

    By Dan Munns,   
    • 8 replies
    • 63 views

  6. Change workflow version for an existing request

    By Gary@ADL,
    • 7 replies
    • 49 views

  7. Text box bug

    By anitguy,
    • 10 replies
    • 113 views

  8. Option to use value rather than default display

    By Dan Munns,   
    • 1 reply
    • 19 views

  9. Closing a call

    By Prathmesh Patel,
    • 9 replies
    • 80 views

  10. Breach emails - continuing on hold?

    By yelyah.nodrog,   
    • 6 replies
    • 73 views

  11. Creating a widget for tickets due to breach in next 2 days

    By Joyce,
    • 3 replies
    • 24 views

  12. Questions not showing on requests anymore?

    By lee mcdermott,
    • 3 replies
    • 44 views

  13. Performance of search engine for service portal

    By Lyonel,   
    • 3 replies
    • 40 views

  14. Customer Feedback Reporting

    By SJEaton,
    • 4 replies
    • 177 views

  15. How To - change contents of new job box

    By lokent,   
    • 12 replies
    • 82 views

  16. Priorities per Service

    By Dan Munns,   
    • 7 replies
    • 41 views

  17. 'Not Answered' showing in Question Log

    By lokent,   
    • 1 reply
    • 20 views

  18. 'Description' optional column on Request List

    By lokent,   
    • 0 replies
    • 11 views

  19. Enhancement Request: Set Request Category and Resolution Category Levels per CI

    By Dan Munns,   
    • 2 replies
    • 12 views

  20. Enhancement Request: Add serial number to the general information section of assets in asset manager

    By Dan Munns,   
    • 4 replies
    • 21 views

  21. Explanation of new feature needed

    By HHH,
    • 3 replies
    • 43 views

  22. Undefined in Email

    By SJEaton,
    • 10 replies
    • 35 views

  23. Plugin to Asset Manager

    By samwoo,
    • 5 replies
    • 49 views

  24. Time on emails showing as GMT not BST

    By Stuart Torres-Catmur,   
    • 5 replies
    • 78 views

  25. Services structure

    By Katie Anderson-Weaver,   
    • 0 replies
    • 20 views
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