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m.vandun

Adjustment of email template

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Hi,

Since today it seems that the email templates are being adjusted by Hornbill which affects our font type. It seems that the template part is being put in a span although this is not the case in the email template. How can we adjust this as our snippets are now in a different font style.

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Regards,

Mark

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@m.vandun is that for email sent form requests? If yes, then this is something we are already aware of and developers are working on it...

It basically adds a (additional) span tag with the instance default font family but this should not be the case if the template used already has a font definition...

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Hi @Victor,

Are there any updates? We are still experience this.

On 10/29/2019 at 11:15 AM, Victor said:

is that for email sent form requests?

Yes, this is for sending email from requests.

Regards,

Mark

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@m.vandun afaik it was resolved waiting to be included in a following update. I’ll check when I’m back next week. If you need an update until then perhaps @Steve Giller can have a look ...

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