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Posted

Hi,

Since today it seems that the email templates are being adjusted by Hornbill which affects our font type. It seems that the template part is being put in a span although this is not the case in the email template. How can we adjust this as our snippets are now in a different font style.

image.png.9c06ddfff08dc74454baab6552262c07.png

Regards,

Mark

Posted

@m.vandun is that for email sent form requests? If yes, then this is something we are already aware of and developers are working on it...

It basically adds a (additional) span tag with the instance default font family but this should not be the case if the template used already has a font definition...

  • 2 weeks later...
Posted

Hi @Victor,

Are there any updates? We are still experience this.

On 10/29/2019 at 11:15 AM, Victor said:

is that for email sent form requests?

Yes, this is for sending email from requests.

Regards,

Mark

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