aykut.boyraz

Thank you also @samwoo that makes sense. Appreciated!

Thank you @Jim, that has worked!

Hi, I would like to create a new widget to count the number of emails we have in our Inbox folder. I've tried to follow the post below, however, this has not worked as I'm not sure which column name to use: I'm using a Widget > List of Counters with the attached query. Can you please advise where I'm going wrong here? Kind regards, Aykut

Hi @Joshua T M, We've been having the same issue all morning. Most emails have been failing and we've been manually re-processing them. We've raised it with Hornbill Support who have just advised us that Cloudflare were reporting intermittent DNS resolution issues this morning which is now resolved. If your emails are now working again, it was probably due to the issue with Cloudflare. Regards, Aykut

@Jim @James Ainsworth Very helpful, thanks both!

If we need to update the name of an existing team, will we need to update the workflows where this team was referenced? or would it automatically update these workflows?

Something like the attached.

Hi @Victor, We use Human Tasks to guide and instruct our analysts to ensure process steps are followed correctly. In some of these HTs, within the Task Details, we have listed items. As it stands, when a "list" is updated, we have to manually update every HT with a list in. To avoid this, I wanted to see if it was possible to use a Simple List. This way, we can only maintain the Simple List and be confident that all of the HTs have been updated correctly.

Hi, Is it possible to add a Simple List into a Human Task? The idea is to use a single list that we can keep up-to-date rather than multiple Human Tasks. Regards, Aykut

Thank you@Victor

@victor Just 1..

Hi @victor, The BPM is in use, a ticket has been raised against it and I need to change it so it doesn't do what it was designed to do.. essentially, i need to break the BPM to not send the email, without cancelling the ticket. Regards, Aykut

Hi, I wanted to know if it was possible to bypass/remove/update a human task within an active BPM in order to prevent the automation to send out a mass email. The primary focus is to prevent the email from going out, therefore if we cannot manipulate the BPM to achieve this, what else would you suggest we do? Thanks, Aykut

Hi @SamS Thanks for the explanation. Can you precisely define "quite large" for the benefit of our Change Board, please? We need this information in order to push through an implementation Regards, Aykut

Hi @SamS, 1. "ServiceNow/Customer Service Management/Cases/Create" is the method being used. 2. Fair; but wouldn't the fields within Hornbill have a limit as to how much data it can hold? 3. Character limitation as in, the number of characters it can hold. Ie looking through your Wiki, i can see that the custom fields are limited to 255 characters. I wanted to know if there was a similar limit for the 'Short Description' and 'Clause'. Happy to discuss on a call if you prefer. Thanks Aykut