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Steve Giller

Hornbill Staff
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Steve Giller last won the day on May 9 2018

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About Steve Giller

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    Derby

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  1. Steve Giller

    FEATURE REQUEST - Progressive Capture

    Is that not where this button comes in?
  2. @Victor thanks for the confirmation - the import has been reinstated and nothing broke!
  3. @James Ainsworth Would my assumption above be correct? If so I can turn my import back one - if not I need to look at another way of not wiping out user privileges.
  4. @samwoo @James Ainsworth I'm using the Admin Portal with the existing configuration uploaded from the old on-prem solution. Having slept on it I suspect having the "Type" Action set to "Create and Update" was the reason - if that is the case is this value best left to "No Action" or "Create Only" when this import is picking up new users? I assume a newly created user defaults to "Basic"
  5. I'm way behind the curve and have only just upgraded to the latest LDAP import. What happened the first time it ran was that the Roles all reset to the four basic defaults I have, and all users reverted to Basic rather than Full. Which means I did something very wrong! This confuses me as I imported the working conf file from the old version - so I'm not sure exactly where I messed up, unless there's a new option that I have misconfigured or neglected to configure. { "User": { "AccountMapping": { "UserId": "[sAMAccountName]", "UserType": "basic", "Name": "[displayName]", "Password": "", "FirstName": "[givenName]", "LastName": "[sn]", "JobTitle": "[title]", "Site": "", "Phone": "", "Email": "[userPrincipalName]", "Mobile": "[mobile]", "AbsenceMessage": "", "TimeZone": "", "Language": "", "DateTimeFormat": "", "DateFormat": "", "TimeFormat": "", "CurrencySymbol": "", "CountryCode": "" }, "UserDN": "[distinguishedName]", "Type": { "Action": "Both", "Value": "user" }, "Status": { "Action": "Both", "Value": "active" }, "Role": { "Action": "Both", "Roles": [ "Basic User Role", "Self Service User", "Hornbill Authorised Guest", "Service Manager Authorised Guest" ] }, "ProfileMapping": { "MiddleName": "", "JobDescription": "[title]", "Manager": "", "WorkPhone": "", "Qualifications": "", "Interests": "", "Expertise": "", "Gender": "", "Dob": "", "Nationality": "", "Religion": "", "HomeTelephone": "", "SocialNetworkA": "", "SocialNetworkB": "", "SocialNetworkC": "", "SocialNetworkD": "", "SocialNetworkE": "[userPrincipalName]", "SocialNetworkF": "", "SocialNetworkG": "", "SocialNetworkH": "", "PersonalInterests": "", "homeAddress": "", "PersonalBlog": "", "Attrib1": "", "Attrib2": "", "Attrib3": "", "Attrib4": "", "Attrib5": "", "Attrib6": "", "Attrib7": "", "Attrib8": "" }, "Manager": { "Action": "Both", "Value": "[manager]", "Options": { "GetStringFromValue": { "Reverse": true, "Regex": "" }, "MatchAgainstDistinguishedName": true, "Search": { "Enable": false } } }, "Image": { "Action": "Both", "UploadType": "AD", "InsecureSkipVerify": true, "ImageType": "jpg", "Value": "[thumbnailPhoto]", "URI": "[thumbnailPhoto]" }, "Site": { "Action": "Both", "Value": "[streetAddress]" }, "Org": [ { "Options": { "OnlyOneGroupAssignment": false, "Type": 5, "Membership": "member", "TasksView": false, "TasksAction": false }, "Action": "Both", "Value": "Derby College" } ] }, "LDAP": { "Server": { "keySafeID": 10, "InsecureSkipVerify": false, "Debug": false, "ConnectionType": "SSL" }, "Query": { "Attributes": [ "cn", "distinguishedName", "sn", "telephoneNumber", "mobile", "sAMAccountName", "userPrincipalName", "givenName", "description", "department", "manager", "thumbnailPhoto", "sAMAccountName", "cn", "displayName", "givenName", "sn", "title", "userPrincipalName", "telephoneNumber", "mobile", "distinguishedName", "manager", "streetAddress", "description", "thumbnailPhoto", "physicalDeliveryOfficeName", "company", "department" ], "Scope": 2, "DerefAliases": 1, "TypesOnly": false, "SizeLimit": 0, "TimeLimit": 0, "Filter": "(objectClass=user)", "DSN": "OU=General User Accounts..." } }, "Advanced": { "LogLevel": 2, "LogRetention": 28, "PageSize": 500 }, "version": 4 } Anyone know where I messed up?
  6. This is an issue at our end.
  7. Steve Giller

    BPM not working since update

    As @HHH says, I would expect it to branch on value.yes - as the display could be (in an exaggerated example) "I would prefer a laptop for this position, and can you provide a full business justification." whereas the value would be "laptop"
  8. Steve Giller

    Audit Trail for Users

    Is there any audit trail for when Users were made into Full Users rather than basic? Who added them would be even better!
  9. Steve Giller

    Request focus not correct

    This issue has resolved itself - however I'm still getting the issue where the decision nodes appear to be comparing the 'description' rather than the 'value' of a ProCap answer. Request: SR00035764 Flow: DC Reprographics Request If you see on the questions, the given answer for 'Delivery Required' was 'I need my printing delivered' but when the decision node 'Delivery Required?' was reached the 'No Match' branch was followed. I have changed the expression to test for 'yes' (the value) OR 'I need my printing delivered' (the description) and this has resolved the issue - hence my feeling that the wrong data is being compared (see my other thread)
  10. Steve Giller

    SLA towards an agreed date

    For this kind of situation we put the call on hold until the agreed action date. Which is kind of a workaround but does work as far as timers go.
  11. Steve Giller

    Emailing automatically requesting attachments

    Excellent. Out of interest (I didn't get this far in testing) if you set the Add Attachments node to mandatory but select a Waste Type that bypasses it, does the ProCap still complete?
  12. Steve Giller

    Emailing automatically requesting attachments

    Wouldn't something like this work?
  13. Steve Giller

    Decision Node comparing description, not value.

    The flow is 'DC Reprographics Request' The first error was mentioned about 10:20 today - a few minutes after I applied the latest Service Manager update. I adjusted the BP to compare both description and value and the error stopped. There is no 'No Match' option on that node, as it's from a mandatory PC question which is a radio button so there can only be one of two possible answers. I'll see if I can knock up a test flow shortly.
  14. Steve Giller

    Request focus not correct

    My Reprographics Team have noticed that their Requests remain focused on the Update icon, rather than the relevant one. This is not a major issue, apart from it is causing confusion on the initial receipt of the job, where they're used to the Request being focused on the Assign icon and having it on Update makes it look like it has already been assigned. It was only reported today, coinciding more or less with the latest update, but I can't guarantee that it didn't occur earlier and they've only just noticed/reported it!
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