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Steven Boardman

Hornbill Product Specialists
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Steven Boardman last won the day on September 20

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About Steven Boardman

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  1. @dwalby I would but your already added
  2. Steven Boardman

    Formatting in question fields changes to 13 px

    @LawesD I have asked one of my colleagues to take a look and we'll post back here
  3. Steven Boardman

    Customize Select site form

    Hi @Giuseppe Iannacone the feature in this update provides an option to return the Site's State in the variable picker, and then use it as a value or to branch on. The change you need is in our incoming queue and hopefully will not be too much longer before this is available in an update. I will post back here as soon as we have a firmer idea of when it will be available
  4. Steven Boardman

    Repeated Escalation Event

    Hi @chrisnutt you are correct there isn't an option to set an escalation event to reoccur it is a case of putting these into a series of events. Just out of interest who are the escalation events for? the owner? their manager / someone else?
  5. Steven Boardman

    Auto update customer from PC custom form

    @Giuseppe Iannacone i don't believe there is an option to '''Change''' the customer from the BPM. At what point in the process are you looking to change the customer and from the new hire's manager to be to who? HR, the new hire themselves?
  6. Steven Boardman

    New icon for 'conditional questions' in PC?

    @Paul Alexander am i right that this is in the designer you want a flag that there are conditional flags on the field in the form fields without having to open each one up to check and see?
  7. @Martyn Houghton so i can try and replicate was it adde to the board manually or via the business process option?
  8. Steven Boardman

    Admin should be able to reassign workspaces

    @HHH in the admin console as an admin if you go to a users record you will see a tab with all the Workspaces the user owns and you can reassign ownership here Sys > Organisational Data > Users Steve
  9. @Martyn Houghton thanks let us know when you have the replication steps and we can take a look
  10. Steven Boardman

    File Attachment - ability to description to standard node

    @HHH hopefully in the latest Service Manager build you will now be able to add in guidance directly on the add attachment progressive capture form @Martyn Houghton in regards to add attachment on the request view on the portals you do have access to the translations strings to tweak the message which is presented: Service Portal: guest.com.hornbill.servicemanager.portals.servicePortal.home.requestView.details.attachment.orDragAndDrop Customer Portal: guest.com.hornbill.servicemanager.portals.portal.home.requestView.details.attachment.orDragAndDrop Steve
  11. Hi @Martyn Houghton i am not able to replicate the issue. I am reassigning using the reassign option on a request action bar and if i drag and drop on the board itself - both ways results in the assignee image updating on the request card on the Board Could you provide some replication steps? Steve
  12. Hi @Dave Stewart Just to add to Victor's feedback above, here are some more options to consider: * You can manage front end (user app) visibility through the services which are offered by each internal support function, and which teams support these services. * Only members of a team which support a service will be able to view requests raised against the service * OOTB the above logic applies to searches, request lists on other users profiles etc in the user app * You can enable options to lock this down further: > Make Services private which would allow service owners from IT, HR to only see and mange their own services, and then provide diluted rights to members of teams which support the services - such as adding FAQ's and Bulletins - info on the wiki here: https://wiki.hornbill.com/index.php/Service_Details > System Settings to limit the requests for a customer an agent sees when logging via progressive capture, to only those for the customer which have been logged against services the session agent's teams support: app.itsm.progressiveCapture.customerDetails.showOnlySupportedRequests - Limit the requests listed against a customer to those that are supported by the session analyst > System Setting limit the results of global searches to only show requests which an agent is entitled to see - by default they may see results but not be able to open them, this setting does not return any results they do not have the rights to view: webapp.view.ITSM.serviceDesk.requests.limitSearchToVisible > System settings to enable an option to decide which process designers you share your processes with, and who will be able to see them in the BPM and PC lists when they log into the admin console, this will allow IT and HR process designers to work in isolation - this is under home > system > advanced settings: security.bpm_access_controls.enabled - Set this to true to allow access control on BPM workflows and progressive captures > Use mailboxes for IT, and HR and only provide access / rights to the mailbox to the users who need to see them. Please let us know if there is something specific you are looking to achieve? Steve
  13. Steven Boardman

    File Attachment - ability to description to standard node

    @Martyn Houghton just so i am clear - are you referring to this? if so no update on that one as of yet i am afraid
  14. Steven Boardman

    File Attachment - ability to description to standard node

    @Dan Munns @samwoo @HHH @chrisnutt @HGrigsby @Martyn Houghton In the latest Service Manager update it is now possible to include custom title and message on the default Add Attachments forms. This will allow you to customise the message where ever this standard form is used in your progressive capture flows Steve
  15. Steven Boardman

    Request Message Email - Template selection

    @Martyn Houghton the issue was with displaying multiple inline images in Outlook Web. this seems to have been fixed and will be pushed out in the next update (most likely on on Monday). For you info defect was tracked under: PM00152995 Steve