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Steven Boardman

Hornbill Product Specialists
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Steven Boardman last won the day on June 3

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About Steven Boardman

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  1. @Kelvin the fix is now live. If you have used an URL in the bulletin, and are taken to the PC, if you click the cancel and Yes button to confirm the cancel, you will be taken to the service view against which the bulletin was created.
  2. @Kelvin we've got a fix for this use case, it will be in an update shortly (hopefully this week)
  3. @Jeremy this has been fixed and will be update the righthandside correctly with the next Service Manager update (next week all being well)
  4. @Frank Reay the labels are not helpful i'm afraid attrib 1 = Customer Custom 1 in that pop up, if you scroll down you should find them
  5. @chrisnutt what format are you seeing? In my request i am seeing the following Start and end dates and proposed dates in the details section Using the date / time format from my profile Then in an email template this is respected.
  6. Hi @chrisnutt You are able to get the start and end dates and proposed dates as variables in the email templates. In the admin console, on the template view, chance the type to Changerequests rather than the default requests (as shown below) When you create an email template against the change request, you will have all the request variables plus the change variables including the required date variables. When sending the email from your business process, ensure you populate the Email Template Entity field with ChangeRequest
  7. @Frank Reay in your business process you will need to use a Requests > Get Request Information > Customer Details node, followed by a Request > Update Request > Custom Fields node Using the Variable picker, inject the value from the custom custom fields into the request custom field you want to display there status in (VIP Custom field) Once you have this, on the request list when you are creating a new view, in the column selector, select the request custom field which you mapped the customer attribute value to and give it a display name. The display value will only display on the request list view for the chosen column, not the drop down custom field selector. Hope that helps
  8. @HGrigsby your quite right that we don't have the template option, but you can use the right click copy and paste for nodes from one PC to another And then in another tab on the browser paste the nodes, and with it the questions, so you don't have to recreate them each time.
  9. @Jeremy @Kelvin @Tina this setting is now enforced on the employee portal
  10. Thanks @Kelvin i can replicate with the direct URL from a bulletin, i'll ask the guys to take a look
  11. @Kelvin could you let us know if this is all users or limited users? are you seeing this on all or a specific browser?
  12. @Kelvin @Jeremy hoping for early next week, maybe Tuesday if all testing passes etc.
  13. @Brhow One option available now, is to use the @mention feature when you are adding your comment, this way the mentioned engineer will get the notification about the mention via a Hornbill notification
  14. @Jeremy yep afraid so right now, i mentioned this bit in my last comment in the post above We do however need to push an update out for this setting to be enforced, we are working on an update and will let you know once it is ready to push and then if this setting is enabled it will automatically apply to all your PC's.
  15. @Jeremy just like the service portal, there is a setting to hide the knowledge centre from progressive capture for the employee portal, i.e it won't show on the summary field in the details form, or on fields mapped to the h_summary field, the setting is: guest.anonymous.employeePortal.core.disable-knowledge-search-in-pro-capON will disable the Knowledge Base search in the progressive capture of the Employee Portal This is under Applications > Collaboration Core > Settings We do however need to push an update out for this setting to be enforced, we are working on an update and will let you know once it is ready to push and then if this setting is enabled it will automatically apply to all your PC's.
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