Guest Paul Alexander Posted August 30, 2019 Share Posted August 30, 2019 Our Service Desk manager can't set the options as to who can have requests assigned to them or not. He makes the changes, then refreshes the page and the settings go back to what they were. He's always been able to do this before, so I'm not sure if anything has changed? It's on this screen: Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted September 23, 2019 Share Posted September 23, 2019 This is still happening....any ideas please? Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted October 22, 2019 Share Posted October 22, 2019 Can anyone tell me what application rights someone needs to be able to change the assignment rights of members of a team please? Still got the same problem (as detailed above) with one team manager.... Link to comment Share on other sites More sharing options...
Victor Posted November 12, 2019 Share Posted November 12, 2019 On 8/30/2019 at 8:54 AM, Paul Alexander said: He makes the changes, then refreshes the page and the settings go back to what they were. He's always been able to do this before, so I'm not sure if anything has changed? This was a defect fixed in a recent SM update. Is your user still facing this issue? Note: when posting screenshots please be mindful of the content, our forum is public. Your screenshot contains full names... Link to comment Share on other sites More sharing options...
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