We had a brief service outage earlier this morning and our instance seems to have become troubled afterwards.
For example: if I paste a ticket number into the search field it won't return any results. Where I already have a ticket open, I can edit the URL and add the ticket I'm looking for and it'll appear.
The Ops team is telling me that the search functionality has all but died, where they can only retrieve tickets that were raised within the last few hours but nothing older than that.
Any help would be appreciated!