Alistair Young

Hi all, just to add: we're getting noise across all our support teams about this.

Thanks Nan Alistair

Hi all, we've got similar trouble this morning - we've seeing this irrespective of how the ticket has been raised.

Thanks for sorting it! - and please pass on my regards to Mr deWaal, much appreciated.

Hi all, is there anything else I should try at my end? Ta

Beat me to it! - we've got the same thing this morning. Raising a ticket from email doesn't pull information in. We usually have the mail subject line and body populating the summary and description form. Ta!

@James Ainsworth @Steve Giller I don't suppose there's any movement on this is there? I've just deleted all the 'test' assessments we'd created and made a completely new one, as well as starting a fresh workflow with a single assessment node - I get the same blank field as seen in the screenshots. If there's any requirement to check our specific instance, I'm more than happy to agree to it. Otherwise I'm also happy to try anything else you suggest!

@James Ainsworth apologies for missing your response, I'll have missed the notification. Not much to see on Chrome! - this is the response I get upon selecting the drop-down with the assessment set to manual.

Hi @James Ainsworth I did think similar but didn't add to my post - whilst I was making a new test assessment, I'd also created a fresh BPM that only contained the assessment node between the start and end nodes - the result is in the screenshot Thanks, Alistair

I don't suppose there's any other tips to get this working, is there? I've just tried setting up a fresh test assessment but again, no dice: nothing appears in the drop-down on the Assessment node when I select 'manual'. Added some samey screenshots, can anyone see where I'm going wrong?

Thanks for the response Browser is Chrome, I tried Edge with the same result so ... most likely something we're doing wrong. They say a picture is worth a thousand words, so ... Here's the assessments and thresholds: Couple of test answers: The answers to one of the questions: The set-up for a question: And finally:

Hi both, thanks for picking up, The assessments have active questions / answers / weightings and the thresholds have been set [as have the impact/urgency levels], apologies I should have mentioned that in my initial post. We've ended up with a number of 'test' assessments to try and coax it into availability in the BPM, nothing is showing in the node.

Hi all, ... the clues are all in the title. In Administration > Assessments, these are set as 'active' In the BPM: requests > assessment > impact node has a drop-down arrow under Assessment > Manual, but! - nothing is listed. It allows me to type into the field but anything I key in vanishes. I guess I am missing something! - any hints would be welcome. We've never been able to get around this so we've been unable to take advantage of impact assessments. Thanks!

Hi all, looks like a problem with the Change calendar this morning - ours is completely empty. They say a picture is worth a thousand words so I've attached one depicting an empty Change calendar. I clicked the back button as many times as I could muster and it looks like this throughout.