Deen

@Vikki Cameron @Adrian Simpkins @lokent we have pushed out a new build that should correct this problem. Refresh your browsers and give it a try. Please let me know if the issue persists.

We are aware of the issue and are currently looking into this. I'll post back shortly when I have further info.

@LifeOfJonny would probably be best if you raise this as a request with the Support team for further investigation.

@DFarran sounds like a possible defect, i'll discuss this internally and get back to you.

@Tina.Lapere if you want to try again the new build (1967) is available now.

I'll lock this post as this is discussed in more detail in the post above. The following root cause analysis provides further detail on the nature of the issue: On Wednesday, 17th June, at 09:32, we were alerted to an issue that prevented customers from viewing or updating requests in Service Manager. The root cause has been identified and relates to the Service Manager application cache not being reloaded correctly. Specifically, the application stored queries were not being reloaded after updating Service Manager to the latest build.A workaround of manually reloading the application cache was communicated to customers a few minutes after the first report was made, followed shortly thereafter by appropriate updates to release notes communicated on the forum and within the Administration Tool. Furthermore, a permanent fix has also now been implemented and was deployed in a recent build of the Hornbill Platform over the weekend.We apologise for any inconvenience this caused.

The following root cause analysis provides further detail on the nature of the issue: On Wednesday, 17th June, at 09:32, we were alerted to an issue that prevented customers from viewing or updating requests in Service Manager. The root cause has been identified and relates to the Service Manager application cache not being reloaded correctly. Specifically, the application stored queries were not being reloaded after updating Service Manager to the latest build.A workaround of manually reloading the application cache was communicated to customers a few minutes after the first report was made, followed shortly thereafter by appropriate updates to release notes communicated on the forum and within the Administration Tool. Furthermore, a permanent fix has also now been implemented and was deployed in a recent build of the Hornbill Platform over the weekend.We apologise for any inconvenience this caused.

@Mette Petersen Having had a look through the existing roles I cant see an easier way of doing this. The only Calendar specific role that I can see is the Change Calendar Viewer role.

@7oaks that is strange, when expanding the details section normally both the Summary and the Details would be shown. They should remain that way if the section is pinned. Post a screenshot of what you're seeing if you need further assistance.

@Adrian Simpkins It sounds like the problem may be browser specific, if she uses an alternative browser such as Chrome does the problem still occur?

@7oaks Using the pin icon on the Details section should leave it expanded permanently for all requests which should then make it front and centre when viewing a request. If you are referring to the list itself, hovering over the reference should display the description.

@Ann-MarieHolloway good to hear, we'll be in touch with the root cause shortly.

@Ann-MarieHolloway you instance should be updated also now..

@Alberto M should be done now...

The fixes are being applied now. @Ann-MarieHolloway i'll let you know when your instance is updated.