Deen
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Amendments to Layout of Priority / Urgency in Incidents
Deen replied to IM Wiltshire's topic in Service Manager
@JAquino Please note that there is a new Service Manager release that should be live Tuesday morning. This release contains a fix for the Priority status issues. -
Xmlmc method BPM error on majority of self-service tickets
Deen replied to Adam@Greggs's topic in Service Manager
@Adam@Greggs @Alistair Young Our developers have found the root cause of the problem and are working on a fix. I'll let you know when a patch is deployed. -
It appears the patch may not have completely resolved the issue. Our developers are still looking at this and another fix should be pushed out shortly.
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@JAquino There is possibly a defect here which will need to be corrected. I'll speak to our developers and will let you know our findings shortly.
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@Adrian Simpkins @HGrigsby Good to hear and apologies for the inconvenience.
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Hi All, Hornbill are aware of the issue and we are currently working on a solution. I'll post again shortly once I have an update on our progress.
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@Nikolaj @samwoo We are looking into this and are planning to patch this very shortly.
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@Mhari Lindsay I've just send you a PM. I'd like to see this first hand if you could please.
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@Mhari Lindsay I take it the affected users have tried completely refreshing their browser cache, or tried an alternative browser?
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Apologies all, there was an issue that has now been corrected. I'll post further details on this shortly. Deen
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@chriscorcoran We are aware of the issue and are working on a solution. I'll have a further update for you shortly and you can also check the status here https://status.hornbill.com/ Deen
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Hi All, We are aware of an issue affecting a limited number of customer instances. Our Infrastructure team are working on a solution and I will advise when a fix is in place. Deen
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@ssimpson There may be an issue here introduced by last nights update. We are looking into this and I will post a follow up shortly when we know more.
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All instances should now be back up and running. We apologise for the disruption caused here and I'll have a root cause analysis posted shortly.
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@jmcnae I've corrected the link. There is also https://status.hornbill.com/ that can be used to keep up to date with the outage.
