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m.vandun

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m.vandun last won the day on January 29 2018

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About m.vandun

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  1. Hi @Victor, Are there any updates? We are still experience this. Yes, this is for sending email from requests. Regards, Mark
  2. Hi, Since today it seems that the email templates are being adjusted by Hornbill which affects our font type. It seems that the template part is being put in a span although this is not the case in the email template. How can we adjust this as our snippets are now in a different font style. Regards, Mark
  3. Hi, Lately we had the unfortunate opportunity to have a couple of major incidents which struck a lot of our customers. A major flaw we found in Hornbill is the ability to inform our customers in bulk, via email. We create a problem ticket and then link the individual incidents to this problem ticket. For closing all linked incidents this works fine as we can close all incidents with the same solution and the customers receive an email with the closure essage due to the BPM. But during the outage we are not able to pro-activily inform our customers to our standard. I can send our customers an update via the PM when I manually link the customer to the PM and add them to the BCC but this takes hours to do, especially when there are 200+ incidents. Adding a solution for the problem would really benefit the useabillity of Hornbill during major outages. Regards, Mark
  4. Hi, Today I updated Timesheet Manager to build 99. Since then we get the following error. Regards, Mark
  5. Seems to be working again. Thanks!
  6. We're having issues adding time, via comment. Via the new interface
  7. Hi James, Thanks for the quick reply.
  8. Hi, When opening any asset I get the following error. This is since today. Regards, Mark
  9. Hi, We've received the following error. Any idea why? Regards, Email from:E-Mail Error NotificationSubject:Hornbill ESP Inbound Mail Message Processing ErrorDetails:We have detected an error during the message decoding process for the attached inbound mail message. This could be due to the MIME decoding problem in Hornbill's software, a corrupt message from the message originator or a general communications problem. You will find the original raw RFC822 formatted message as well as other useful files attached to this message in order to help you identify the message originator and aid in debugging the problem.Please ask the originator of the message to send it to you again. If the problem persists and you are happy that this message or its attachments do not contain confidential personal or commercial information, please contact Hornbill support or your Hornbill partner if you have a valid support contract or post the problem on Hornbill's community support forum (https://forums.hornbill.com/) in order that we can investigate this problem further.Thank You.Hornbill Development Team Message tracking ID: imap4-Service-7a83948ce738a0d0The error encountered was: Failed to decode message, invalid UTF-8 encoding encountered. Error Message: Plain Text Message Body is declared encoded as 'utf-8' but is not a valid UTF-8 encoded stream. Error Detail: UTF-8 sequence under run (11xxxxxx). Character: 0xA0 at location: Line=4, Col=1
  10. Hi, I was wondering where I can find this setting? Regards, Mark
  11. @Ehsan Thanks for the help. We'll try it out.
  12. Hi, Since today we are unable to add new assets. Please advice. Regards, Mark
  13. Hi, I have a request which will improve our workflow. Add a new customer directly to services when creating this organization. Regards, Mark
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