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m.vandun

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m.vandun last won the day on January 29 2018

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About m.vandun

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  1. @Steven Boardman Has this been released already?
  2. @AlexTumber Hi Alex, Any updates on this? Regards,
  3. When changing the dat to today, the time is still logged on tomorrow.
  4. Hi, I have 3 colleagues with the issue that when they log their time. The data entered is stored on the next day. Also in the report I see the time being logged. It seems when opening the timesheet screen the default day is set to tomorrow and not today. Regards,
  5. Hi, Since update to build 1819 the email tags are not being populated anymore.
  6. Hi @Victor, Are there any updates? We are still experience this. Yes, this is for sending email from requests. Regards, Mark
  7. Hi, Since today it seems that the email templates are being adjusted by Hornbill which affects our font type. It seems that the template part is being put in a span although this is not the case in the email template. How can we adjust this as our snippets are now in a different font style. Regards, Mark
  8. Hi, Lately we had the unfortunate opportunity to have a couple of major incidents which struck a lot of our customers. A major flaw we found in Hornbill is the ability to inform our customers in bulk, via email. We create a problem ticket and then link the individual incidents to this problem ticket. For closing all linked incidents this works fine as we can close all incidents with the same solution and the customers receive an email with the closure essage due to the BPM. But during the outage we are not able to pro-activily inform our customers to our standard. I can send our customers an update via the PM when I manually link the customer to the PM and add them to the BCC but this takes hours to do, especially when there are 200+ incidents. Adding a solution for the problem would really benefit the useabillity of Hornbill during major outages. Regards, Mark
  9. Hi, Today I updated Timesheet Manager to build 99. Since then we get the following error. Regards, Mark
  10. Seems to be working again. Thanks!
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