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David Longley

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David Longley last won the day on July 12

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  1. thanks @Steven Boardman, what condition do i need to add to ensure that it will send an email if a priority is changed to PI at any stage of the lifecycle?
  2. Thanks @Steven Boardman below is the current rule i have: i am not sure what i need to configure to set the following: Priority = P1 then invoke Service Level P1, Maybe we could have a quick call?
  3. Thanks @Steven Boardman, we already had these settings enabled in the system. I am looking at my SLA within the Service Portfolio, taking into consideration to what i want to achieve (i.e - everytime a ticket priority is changed to either a P1 or P2, it sends an email, what config do i need to set up?
  4. I have been asked if it is possible to have the option when manually logging a ticket, that we can specify a date/time in the past? e.g. to have the ability to log a retrospective ticket for a date/time in the past? Thanks
  5. What role do I need to grant in order to allow people in my team to have access to create a contact? The + button is not visible to some users and I can’t see anywhere what role I need to grant them?
  6. Hello, is there a system setting or something that can trigger an email every-time a ticket priority has been changed to a P1 ticket? I dont want to go down the BOPM route as the priority can change at any time potentially?
  7. thanks @Victor, not i need to work out what PCF is used when you click on the RAISE NEW button
  8. thanks @Victor, it would seem that it was this: the catalog item is configured to only be visible on portal but you raise a request from service desk another question, when i select the service, how can i configure the system to then ask the person logging the ticket to fill out the PCF questions which is associated to the catalog item?
  9. I want to look at creating some OLA between support teams, how do i go about setting this up as i can only see SLA within the service portfolio section. thanks
  10. when I try to log a ticket, the PCF takes you to the service list, but for some reason, I am only able to see a few of the services, not everyone. can someone tell me why this is as they are all configured the same? What I mean is that when I click on eSP support service, it only shows the below: Within eSP support there should be two options. When I click on SDC Support, nothing else displays.
  11. I have noticed that i can change the size by adding this to the end of the image: [[file:https://i.imgur.com/w9qTmNP.png|150000px]] still cant get the image any bigger but can make it smaller @James Ainsworth
  12. HI @James Ainsworth below is the wiki markup: here is a link to the hosted image: https://i.ibb.co/3BSLNpf/Screenshot-2019-10-15-at-13-35-38.png have we done something wrong?
  13. thanks for the email @James Ainsworth, no there is no white space on the images, we have got three different images and they all show the same size (which is small and difficult to see on the PCF).
  14. Hello, is there a size limitation (or what is the max size we can use) when embedding an image into the PCF questions? we want to make these images larger but cant seem to be able to?
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