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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Help with Priorities/SLTs etc

    By Jeremy,   
    • 1 reply
    • 764 views

  2. Hyperlinks in resolution snippets

    By Alisha,
    • 1 reply
    • 690 views

  3. Service Manager Quarterly Feature Update

    By Bob Dickinson,   
    • 0 replies
    • 841 views

  4. Could not connect to server when using Internet Explorer

    By DFarran,
    • 13 replies
    • 3.5k views

  5. [IMPORTANT] Service disrupted on customer instances [RESOLVED]

    By Victor,
    • 3 replies
    • 1k views

  6. Request customer feedback within the same team

    By Alberto M,
    • 6 replies
    • 1.1k views

  7. Custom buttons available on Customer portal

    By Adrian Simpkins,
    • 2 replies
    • 766 views

  8. Post Service Manager update, our 'Contacts' are unable to re-open requests

    By Steven Cotterell,   
    • 6 replies
    • 1.1k views

  9. Issues Gateway 500 1 2

    By chriscorcoran,
    • 30 replies
    • 3.5k views

  10. Bulletins

    By Alisha,
    • 10 replies
    • 1.6k views

  11. 2 Shared Mailboxes - How to set default as sender

    By Frank Reay,
    • 6 replies
    • 1.1k views

  12. Snippets in Human Task/Activity Reason field

    By Martyn Houghton,   
    • 1 reply
    • 729 views

  13. Problem with Service Manager getting file error

    By Joyce,
    • 1 reply
    • 646 views

  14. Override flags in PCF - to go to the same custom field?

    By Guest Paul Alexander,
    • 1 reply
    • 654 views

  15. Update Request > Timeline - option to set Post as Locked

    By Martyn Houghton,   
    • 1 reply
    • 695 views

  16. Request List search function question

    By Nikolaj,
    • 5 replies
    • 1.1k views

  17. Issues in the Admin Tool

    By Tina.Lapere,
    • 4 replies
    • 2.4k views

  18. Cloudfare Host Errors

    By Michael Sharp,
    • 6 replies
    • 1.1k views

  19. Connections - Support for Email address i.e. not Contact or CoWorker

    By Martyn Houghton,   
    • 0 replies
    • 623 views

  20. Custom Button for Team Viewer on Portal

    By Michael Sharp,
    • 1 reply
    • 754 views

  21. Source Email Details - BPM Node to return all To: Addresses

    By Martyn Houghton,   
    • 0 replies
    • 596 views

  22. Emails with attachments

    By Drew Davies,   
    • 15 replies
    • 2.5k views

  23. Views on the Request List

    By Alisha,
    • 16 replies
    • 2k views

  24. Gateway issues?

    By chriscorcoran,
    • 2 replies
    • 760 views

  25. Requests not showing in customer portal

    By HHH,
    • 6 replies
    • 1.1k views
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