Jump to content

All Activity

This stream auto-updates     

  1. Today
  2. Yesterday
  3. Martyn Houghton

    Customer Portal - Forgot/Reset Password Branding

    @TrevorHarris Thanks for the update. Hopefully it is an easy fix. Cheers Martyn
  4. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman thank you for your kind reply. I believe there's an issue with the service it self, a kind of corruption. this cannot happen to us because we have a setting in the admin (i don't remember how is it called) that says is mandatory to select an item (if it is existing at least 1 item); also please note that this happens even if i select directly a change request button: in the screenshot above you can see the "corrupted" service numbered as 21 and the test one numbered 99. Now I have an item in service 21 for change and more than 1 item for service 99; both services are using the same PC and BPM, but service 99 is working!!!! Any suggestion will be very helpful!
  5. J_Tamburrini

    insert image into email templates

    further testing shows the following when the user gets the email ( this was just copied and pasted from paint into the template.)
  6. So, we work with external customers on many markets making it necessary to add content in our FAQ in different languages. However, we do have some FAQ material that is only relevant for a specific market due to localisation of our SW. Currently we need to add translations in all languages or the default version will show up in the FAQ for the users on the other markets. Would it be possible to restrict the viewing of the FAQ to the language of the customer - so if no content have been added in their language they will not see the article? Is this something that has been considered?
  7. Have there been any movement to this conversation @ArmandoDM? I can imagine linking all the assets to be disposed of against a ticket, the at the right part stage, the bpm then loops through all these assets and updates according to the information we specify via the progressive capture. I can also envisage tasks being created individually for each assigned assets too, appearing in the request for the user to action on one-by-one. I hope something like this will be possible. Thanks, Samuel
  8. Hi @dwalby, Apologies I did not get back to you sooner. I am glad you managed to find out. It's advisable to test this script using a small number of assets first which I am assuming you have already thought of just to make sure that it does what is expected. I hope it goes well. Thanks, Samuel
  9. Cizzling

    Customer Portal - Linked Documents not appearing

    @Martyn Houghton Yes, this is also an issue for us. We have not found where to do this either, so would be grateful for any pointers.
  10. Hi When importing assets via the Import/SQL tooling is it possible to specify which OUs in AD to import? I want to test the import function with a single smaller OU of assets rather than pulling everything in. Thanks
  11. Paul Alexander

    Can't add a new contact

    Hi @Cizzling and @Daniel Dekel I have now created the contact so no worries.....thanks for the pointers and hopefully I won't need to add any more before the fix is rolled out thanks again
  12. Please add a column showing if a request has open (unfinished) activities attached to it. It would be an excellent feature for several request types.
  13. TrevorHarris

    Customer Portal - Forgot/Reset Password Branding

    Hi, Will have a look into this. Hopefully, should be quite simple to fix - will let you know when we have fixed it thanks Trevor Harris
  14. It would be nice if you from the request list, search result list or a view could click the check boxes for several tickets and link them as part of the request actions.
  15. Daniel Dekel

    Can't add a new contact

    Hi @Paul Alexander, Sorry to hear that. We've just seen this problem and are working to resolve it. The contact is created but you get this error when you open the contact details. For now, as a workaround what you can do is create a custom button (no matter what it has), save it and then open the box again and delete it. That will populate some default data that is not at the moment and will make it work. I'll update this post when we have the fix for it. Thank you, Daniel.
  16. Cizzling

    Customer Portal - Forgot/Reset Password Branding

    +1 on this! Best wishes, Cecilia
  17. The branding of the Customer Portal, i.e. both the Page Tile and the Logo, are not honoured when you click on the 'Forgot Password' link. Instead it reverts to the 'Hornbill Login' and logo. Could the branding which is applied to the Logon/Sign In screen also be applied to the 'Reset Password' screen? Cheers Martyn
  18. Cizzling

    Can't add a new contact

    We had the same problem, but we created a custom button for quick access to portal guest accounts (which is going to be extremely helpful for us anyway) and after that no more error messages and everything works fine.
  19. @samwoo - Now that I've actually taken the time to properly study the script I've worked it out - going to give it a try shortly. Thanks!
  20. Paul Alexander

    Can't add a new contact

    Hello I'm trying to add a new contact but I get this error when i try: I'm pretty sure we don't have any custom buttons on this page, so I'm not sure why this has happened? I've worked around it be going to the 'organisation' and adding a contact from there, but this error pings up if I try adding it direct to the Contacts page. Any ideas? thanks
  21. J_Tamburrini

    insert image into email templates

    Perfect, I tried in IE and its works. chrome, Edge and Firefox didn't... Thank you
  22. I have linked a document to one of our test requests, but the document is not shown on the Customer Portal. Is there a setting I needs to change to enable the visibility of linked Documents on the customer portal? Cheers Martyn
  23. Chaz

    insert image into email templates

    @J_Tamburrini if you're using this option, then yes the URL should be a public facing link. If you close that popup though, you can paste images into the editor. You'll have to copy the image after opening it in Paintbrush, Photoshop or something similar, but you should be able to just paste it in but you shouldn't use images that are too big, just for smaller ones.
  24. Steven Boardman

    Unable to search for Change Requests via Global Search box

    Hi @Ann-MarieJones thanks for the post, could you provide a little more info on the users who are not able to search for Change Requests? 1. Is it the global search bar at the top of the UI or the search option on the request list? 2. If the global search and in the drop down do they have the change request filter option available? 3. When they search are they not getting any CH results back? In my test below i am using the global search and have the change option and am seeing change results back. 4. Do you know if you have the following setting enabled? With this enabled, searches would only return requests (CH) which the user had the rights to view, based on team memberships and the services against which the changes were raised? So in scenario, different users would get different search results back based on the teams they belong to, the services those teams support and of course which services the CH's had been raised against. Sorry for all the questions but just looking to pinpoint the issue for you Steve
  25. J_Tamburrini

    insert image into email templates

    Morning folks and Merry Christmas to you all Hopefully this is an easy one I want to add a banner "image" into one of my email templates. using the image properties can i point the URL to a location such as my desktop or network share where the image sits or does it need to be a web facing ? i did try to just copy and paste it but that didn't work either.... any ideas where i am going wrong on this?
  26. AKetteringham

    Owner Id not populating

    Within Service Manager, Asset Management I populate the Asset number to find the item. Go to the bottom of the page and select Edit. I am able to update the Used By (by typing the start of a users name) then a drop down box appears to select. This is all good. If I try to do the same on Owned by I get an error msg and am unable to make any changes I have just spoken to Sam Rai at Hornbill and he has the same! I await to hear from Hornbill Regards Angela Ketteringham - WWF UK - ICT Services Manager
  1. Load more activity
×