neilcg

Thanks for the advice @Gerry

Has anyone successfully used Service Manager to manage the new employee start and/or leavers process? We currently utilise SharePoint with Nintex workflow to process these but we are looking at an improved method. Scope would be initial form to collect employee details and process various tasks and authorisations across various business areas. Nothing technically difficult but I was hoping to gain insight into what others may have done in this area. There is a starter process in the demo system but it's very basic. thanks in advance

Thanks - it turns out that IMAP was disabled for the email account so the rule was fine.

We recently added a new mailbox but have noticed the System Autoresponder is not behaving as our original two mailboxes are. The rule we have is shown below. Any ideas on why it's not working for a third mailbox would be appreciated.

We're back too

We've implemented several Service Request processes where authorisation is requested and a reason for rejection is mandatory. We couldn't find how to feed these rejection details back to the user. We've managed to work out that the "RequestLastActivity - Content Preview" variable will pull this into the email, providing the BPM is designed accordingly. It's not perfect but it gives the user immediate feedback without having to follow a hyperlink and find the update in the request timelime. Snippet of the process and email template below. Hope this can be of use to other users.

Thanks @Ehsan. Can see it now

yes, cleared everything, logged out, new browser session. No change on the menu.

@James Ainsworth We found the Service Manager Reports area by working out the url, but we still don't see the menu option anywhere. Presuming it will be here;

Hi Folks - we are not seeing this option on the Service Manager menu - We have the "In-App" role assigned... Any pointers? thanks Neil

Thanks @Steven Boardman, I think that's exactly what's happening. cheers Neil

I've been testing use of the node mentioned but when I executed the BPM, it seemed to get stuck in a loop and generated multiple duplicate requests. See BPM and node details below. I'm aware the flow will probably be flawed, but I wouldn't expect this behaviour.

Solved it - found this in Service Manager Application settings; app.experimental.multipleRequestsAction Switched it on and can now cancel requests

@HHH , I have all the full access roles but still only see the same request actions as above

Sorry to hijack this thread, but how do you enable the Cancel option in the Request Actions? I can only see Assign and Add to Boards Manager...