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Service Manager In-App Reporting - missing columns


Martyn Houghton

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The Service Manager In-App Reporting is not including all the columns available in the Request List view 'Export Columns' configuration. In out case at the moment we are trying to get to 'Response Time' and 'Resolve Time', as well as closure category.

Columns currently listed for In-App Reporting.

image.png.bc636f993fd57478a3f1cd447f654741.png

Columns missing from In-App but present in Request List Views export highlighted in Blue.

image.png.aecf3939fa5741a526fd93604acb3a8c.png

Can these column be added in, as they are especially important for reporting on performance on closed requests.

Cheers

Martyn

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@James Ainsworth

The defect with the Service Desk was to do with the Request List 'Views' export to CSV option, where the Resolve and Response time fields though populated in the database and available in the columns to export (second screenshot above) are exported as blank.

The Service Desk then suggested using the In App Reporting option, which is when I then discovered this reporting option was missing the fields completely along with the others above.

Therefore the existing problem/fix was for the View csv export option not the fields missing from the In App Reporting UI.

Cheers

Martyn

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