Solution found - Reject/Refuse Reason text in email notification

[neilcg]

We've implemented several Service Request processes where authorisation is requested and a reason for rejection is mandatory. We couldn't find how to feed these rejection details back to the user.

We've managed to work out that the "RequestLastActivity - Content Preview" variable will pull this into the email, providing the BPM is designed accordingly. It's not perfect but it gives the user immediate feedback without having to follow a hyperlink and find the update in the request timelime.

Snippet of the process and email template below.

Hope this can be of use to other users.

 

[James Ainsworth]

Hi Neil,

Thanks so much for sharing.  Great to see how the BPM workflow can be used, especially where the use case is not so obvious.  Powerful stuff.