Jump to content

Adrian Simpkins

Hornbill Users
 View Profile  See their activity

  • Posts

    1,555

  • Joined

  • Last visited

  • Days Won

    16

Adrian Simpkins last won the day on October 26 2023

Adrian Simpkins had the most liked content!

7 Followers

Profile Information

  • Location
    Basildon and Thurrock University Hospital

Recent Profile Visitors

2,260 profile views

Adrian Simpkins's Achievements

Grand Master

Grand Master (14/14)

  • Reacting Well
  • Dedicated Rare
  • Very Popular Rare
  • Posting Machine Rare
  • Collaborator

Recent Badges

238

Reputation

  1. Adrian Simpkins
    Thanks Neil - I will see if they have come through last night aok and raise a call if needed then. We just resent the ones that didnt appear to be sent manually now Many thanks
  2. Adrian Simpkins
    Hi James - thank you for the update. Makes sense that it would be hidden as described above - I just wanted to make sure nothing broken as such! Many thanks as always
  3. Adrian Simpkins started following On Hold no longer shows as greyed out? , Emails showing blank in To field but are still being delivered? , Auto reports have not come through to mailboxes and 4 others
  4. Adrian Simpkins
    Hi All I have noticed that any of our emails we send to people we connect to a request appears to have a blank 'To' field but the email still gets delivered. On a number of our processes we offer the option to connect another user so someone can view the request in the absence of the person who raised it / comment etc. However I have noticed that the To field in the outgoing emails specifically for this function are blank, but the emails are still being delivered. image below shows one of the last weeks connection emails. In the bpm we connect the extra person as 'Interested' then send the connection email to any 'interested' connections on the next node (2nd image shows one of the bpms flow) Any idea why it is blank please? Many thanks as always
  5. Adrian Simpkins
    Hi, We have a number of scheduled reports that run at 8pm in the evening. I can see the reports spawned as normal yesterday, but the receiving team has only received one email / one report. However there are a total of 6 reports that I can see generated the report last night and should have emailed out. Are there any issues at all please? These are back end reports that are sent from donotreply-mse@live.hornbill.com Many thanks Adrian
  6. Adrian Simpkins
    Hi James - thank you I had the same thought as previously the admin role used up a licence - very handy as I am struggling for licences ! many thanks
  7. Adrian Simpkins
    Hi All I have noticed today that the number of full user licences issued on our instance dropped 1 so it now shows as 388 of 389. However, when I check the allocated User list in Platform Configuration it shows 389 allocated? Has anything changed that may affect this at all please? I have double checked this and definitely 389 listed in the User admin but shows as 388 of 389 still at the top Many thanks Adrian
  8. Adrian Simpkins
    Raised it through to them yesterday so hopefully they link them as its the same issue - thanks !
  9. Adrian Simpkins
    Got a 2nd one stuck now and this one is a reopened request as well
  10. Adrian Simpkins
    hi Rob yes sorry should have come off hold at 1.53pm today - interestingly it is a reopened request. I thought there was a patch fix for this last week or the week before and I have seen a marked improvement in the number of requests getting stuck (as in only the two I have mentioned have got stuck since that patch). All other requests have come off hold correctly. Maybe the patch fix i saw was for another issue with on hold / off hold.
  11. Adrian Simpkins
    Hi All I have come across 2 requests that are still stuck on hold since the patch fix last week. The 1st one I just took as probably a hangover, but have come across another one stuck today. Anyone else seeing this still? Many thanks Adrian
  12. Adrian Simpkins
    all working for us too - thanks Nanette
  13. Adrian Simpkins
    Thanks Nanette I will take a look shortly to check it
  14. Adrian Simpkins
    Thanks Nanette
  15. Adrian Simpkins
    Hi All It appears we are unable to change the site/location in the details tab ? Image below shows the site / location 'greyed' out: Anyone else seeing the same? Many thanks
  16. Adrian Simpkins
    Just to join in with this thread I have had the same issue raised this morning to me by teams who use the greyed lines to identify requests as well.
×
×
  • Create New...