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Reporting - Widget to show open tickets and ticket logged vs time to resolve


Lightsource

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Had a look in the forums but cant find what I'm after with enough information to complete the task myself.

I have created a new dashboard including some widgets that i have created but want to add some more widgets to this showing other information.

- Open Tickets and how long they have been open for (and who they are assigned to) 

- When tickets are logged vs Time taken for them to be assigned to a technician vs time taken to resolve them

 

 

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