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Victor

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Victor last won the day on June 10

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About Victor

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    Hornbill Sith Lord
  • Birthday 02/22/2010

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  1. The reference is provided in the API response from logRequest...
  2. Victor

    E3 2018

    I am still a very stubborn PC fan completely ignoring consoles
  3. @Aaron Summers luckily I am quite caught up by PoE (Path Of Exile) which is free to play (apart from cosmetic microtransactions) so no big spending for me yet
  4. @Dan Munns oh... hmm.... I see... well... the API itself does not spawn a BP so either the description is incorrect or the API needs to be redesigned to do the spawn... I'll take this with dev team Meanwhile, logRequestBPM would do the trick...
  5. @Dan Munns - logRequest API is not designed to spawn the process so using only this means you won't have a workflow against the request. You would need to also invoke logRequestBPM (https://api.hornbill.com/apps/com.hornbill.servicemanager/Requests?op=logRequestBPM) and you need to pass the request ID as a parameter which is provided by logRequest API.
  6. @Kelvin - I have asked dev team to look into this as I think the standard HTML tags, if they are part of the email body, and not part of the formatting of the email body (hope this makes sense) then the HTML tags should be preserved and displayed accordingly in the timeline entry...
  7. @Martyn Houghton - I've asked dev team if they can implement this as I don't see it being too difficult...
  8. @Martyn Houghton - I have asked our dev team to look into this. Will keep you updated.
  9. @chriscorcoran you mean pause the SLA timer? Only by putting the request On Hold, there is no other alternative currently to pause the SLA timer.
  10. @Steven Cotterell - this is on my plate now... I need to look into a few things here, please bear with me ...
  11. @dwalby thanks for attending our event, I hope you enjoyed it As this is a query about integrations, best place to put it is the Integration section of the forums. I'll move it there now, maybe @Steve G can have a look when he has a chance
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