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samwoo

Hornbill Users
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samwoo last won the day on August 26 2019

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About samwoo

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    Senior Member
  • Birthday 04/30/1990

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    Somewhere in Berkshire
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    IT, Technology, Computer Gaming, Movies, TV Shows

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  1. Nice one Paul! Out of curiosity - are you able to briefly explain what your "process" for Asset Management is? I think we could learn a thing or two, especially since it's working well for you. Thanks, Samuel
  2. I haven't had a lot of luck in this area (it was rather fiddly to even get something working, then I broke it and cannot figure out how to fix it - but it was just a test)... you could try using Microsoft Flow / PowerApps in SharePoint Online to automate creating tickets into Hornbill, or you could ask King @Steve G nicely for assistance on this.
  3. Hi @Miro, Yes I forgot to say that I tried it with just the request type, and it works fine. I only need that field to display if a specific application is chosen. It also works if i leave the Application = 422 and remove the request type check as well (but the field isn't suitable for an Incident request, only a Service Request). It appears that it doesn't like it with those combination of filters. Thanks, Samuel
  4. Hi @Miro, Thanks for getting in touch. This is happening on the Self Service Portal. We haven't looked into the Employee Portal yet so cannot comment on this. Thanks, Samuel
  5. Hello, I have a PCF which contains the Customer Request Type node so I can determine whether the request being raised is an SR or an IN. Where it's highlighted green, it should display if the following is true: If I take out the Customer Request Type filter, this works, but if I include it and try to filter on the Customer Request Type - it doesn't. I am trying to display a field based on whether the Customer Request Type is an SR but nothing I do is working: I have tried all the different Customer Request Type outputs using the following values: == SR == ServiceRequest == status.ServiceRequest contains SR contains Request It's still not display that last question (highlighted green) in the Service Portal. Please advise. Thanks, Samuel
  6. same here - subscribing to the thread so i can be notified of when the patch is available.
  7. Any thoughts about my request to allow asset managers to create asset Templates (which could work like the PCF custom forms) which can then be used to create Assets once or one by one on the fly? Another feature would be to allow auto values to be used to generate asset tags when a template is used to create them in bulk. Say you get a stock of 100 brand new laptops, these will be tagged on the fly so using the Asset Template you can bulk create 100 assets in Hornbill then when it comes to tagging the real machines you simply go in and update the serial number field to match and assign it to a user on the fly. Thanks, Samuel
  8. Thanks @Daniel Dekel! Will watch the video when i get a chance.
  9. From what I remember in the past there was discussion with Hornbill and they discussed the potential of having Primary (and secondary) Assets fields configured against the request - i am hoping that this is still on the cards so I would like to +1 this too.
  10. Hi, Will the WebEx be available for viewing after today's demonstration? I unfortunately won't be able to attend due to some last minute changes. Thanks, Samuel
  11. Hello, It has been reported that there is a lot of frustration getting new assets into the system, especially when they are tagged and assigned to a customer on the fly (as part.of a project). Because most fields are free text it has been very difficult to keep consistency when multiple people are doing the same task. For us, It is really important to keep things to the standard product as much as possible, rather than bespoking external processes to do any imports (either via API or via a Tool). I would like to request the ability to define Asset Templates, which when used will allow certain fields to be fixed values or defaulted values and every unique field can be made mandatory for manual input. When create a new Asset, they can use the Asset Template to create Assets, and when the user have finished inputting data into the relevant fields for one Asset, pressing Apply will reinitiate the template again ready for the next Asset to be created. It should be fully customisable and maybe being able to define the type of field (and list of values) using Asset Templates will prevent having to reconfigure Asset Manager fields to point to simple lists, as it could be define in the Asset Template. We should have a visible list of Asset Templates in a hierarchical/tree/folder format (so we can groups and subgroups and so on) and should be able to define Template name and description, whether it's active, inactive, parked or will be active at a date in time. Who created the templated, date created, who modified it, date modified it and maybe even go as far as allowing tags. These templates can then be linked to SR's, Documents and Boards and can be initiated at a click of a button. Very ambitious I admit... But would make Asset Management the best tool to use. Thanks, Samuel
  12. Hello, I would like to request the functionality to allow assets to be tagged, much the same way Documents are. This would primarily be used against Software Assets, but could apply to all. In the example of the Software Assets, we have people who use abbreviated names, partial names or full names of the software. A couple of examples: 1. BWO, Business World, Business World On, Agresso 2. MSOffice, MIcrosoft Office, Office, O365 When it comes to the Dynamic Dropdown in the Custom Forms I would like to be able to utilize the tags in the search, as well as the Asset name. The standard Asset Search form should utilize this by default. Both the standard and custom functionality should have the option to turn this off. Thanks, Samuel
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