Jump to content

Giuseppe Iannacone

Hornbill Users
  • Content Count

    183
  • Joined

  • Last visited

  • Days Won

    2

Giuseppe Iannacone last won the day on December 5

Giuseppe Iannacone had the most liked content!

Community Reputation

13 Good

About Giuseppe Iannacone

  • Rank
    Senior Member

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman thank you for your kind reply. I believe there's an issue with the service it self, a kind of corruption. this cannot happen to us because we have a setting in the admin (i don't remember how is it called) that says is mandatory to select an item (if it is existing at least 1 item); also please note that this happens even if i select directly a change request button: in the screenshot above you can see the "corrupted" service numbered as 21 and the test one numbered 99. Now I have an item in service 21 for change and more than 1 item for service 99; both services are using the same PC and BPM, but service 99 is working!!!! Any suggestion will be very helpful!
  2. Giuseppe Iannacone

    Can't change site

    @James Ainsworth thank you! I'm going to enable this immediately. Is there any progress on the BPM to be able to catch the site answer from a PC?
  3. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman ok nice, I've done it now.
  4. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman how can i do that? (i mean direct message... i know how to export a pc flow)
  5. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman 1. at the moment is the only service that has a change request rolled out. 2. correct and also for this specific service the test user is also a Full User (not basic) 3. it seems it is affecting also the other agents with similar access that i have.
  6. Giuseppe Iannacone

    Email notification via BPM to Interested

    @Steven Boardman and @James Ainsworth I'm a Jackass!!!! sorry for this dumb question!!!
  7. Giuseppe Iannacone

    Email notification via BPM to Interested

    is there a way to have an email notification via BPM to the interested folks (basic user)? I'm able to add the interested persons via BPM but it seems to me there's no way to send out a notification to this users...
  8. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman I'm a member of one of the supporting teams listed for the service.
  9. Giuseppe Iannacone

    Outlook add-in for Hornibill

    @James Ainsworth did you get any feedback on the topic?
  10. Giuseppe Iannacone

    Outlook add-in for Hornibill

    @Lyonel thank you for sharing your idea, at the first sight it looks to be reasonable, but I fear this will sound to the final user as a way to "keep the distance" from their request, which I would avoid. Given them an alternative and easy method to open the portal seems to work better to me. For example we have done a group policy to place a brand new icon on each user's desktop to simplify the access... the idea is keep-it-simple... we have opened today the Service portal to our internal user and the very first feedback has arrived (before it was available only to see the request status not for raising requests or bulletins and so on) Hopefully people will be encouraged to use the portal once we will be able to raise the service level for the request opened from the portal.
  11. Giuseppe Iannacone

    Issue opening change request

    @Steven Boardman yes it's enabled, and elso this subscriber is able to open the change from the service portal
  12. Giuseppe Iannacone

    Issue opening change request

    I'm not able to open change requests for a specific service; here is my role: and this are the service subscribers: even if i select one of the subscribers, i'm not able to open change requests with the "Raise New" button (the item is missing in the service list selection): this is because I must be a subscriber or a member of the "Change Management Full Access"? Thank you
  13. Giuseppe Iannacone

    Asset import fails - [ERROR] Database Query Error: driver: bad connection

    Can someone support us? we are close to a go-live and need this feature as soon as possible.
  14. can you please tell us why the query is failing for laptop and desktop? and also if i retry i have different result...
  15. Giuseppe Iannacone

    Report for the Search Bar

    @Steven Boardman thank you very much i was able to find the solution with your suggestion, but your template looks much better, so i will use it Really appreciated.
×