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Giuseppe Iannacone

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Giuseppe Iannacone last won the day on July 14 2019

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About Giuseppe Iannacone

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  1. +1 Great job guys! we are excited to start working on this new amazing feature.
  2. is there a way to set a suspend for expire with a comparison criteria like this: - given date collected during PC - expire = 5 days befor given date any suggestion is welcome!
  3. @Martyn Houghton I confirm is it working, thank you again
  4. @Martyn Houghton thank you! I'll give it a try! PS) I see another award coming in the insight 2020 for you
  5. is there a way to choose the human task visibility into the timeline, it seems to me that the default is "Customer"
  6. how can i adjust the current query setting to return a similar result like the "Sample Period" = "Last Calendar Quarter Samples"
  7. I'm having the same doubt here, can someone from Hornbill, please provide us a feedback on the topic? Thank you!
  8. thank you Chaz, so for a specific quarter i may have '-07-01' and '-10-01' for quarter 3 for example, right?
  9. Can you please provide me a dinamic sintax solution for a widget to get the data of quarter 3 I'm using this sintax, but has to be adjusted every year! (h_status != 'status.cancelled' AND h_status != 'status.closed') AND (h_requesttype = 'Incident' OR h_requesttype = 'Service Request' ) AND (h_datelogged>='19/07/01' AND h_datelogged<='19/10/01' ) AND h_fk_team_name = 'Infrastructure'
  10. @David Hall thank you for the reply is there a setting for the update action (similar to the email routing settings?) or the lock action is the only option available?
  11. I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting. Can someone help me?
  12. it's true! thank you for the suggestion!!! LOL
  13. I don't see the setting available on our admin page guest.anonymous.portal.redirectServicePortalToEmployeePortal
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