Jump to content

Giuseppe Iannacone

Hornbill Users
  • Content Count

  • Joined

  • Last visited

  • Days Won


Giuseppe Iannacone last won the day on July 14

Giuseppe Iannacone had the most liked content!

Community Reputation

26 Excellent

About Giuseppe Iannacone

  • Rank
    Senior Member

Recent Profile Visitors

The recent visitors block is disabled and is not being shown to other users.

  1. I'm having the same doubt here, can someone from Hornbill, please provide us a feedback on the topic? Thank you!
  2. thank you Chaz, so for a specific quarter i may have '-07-01' and '-10-01' for quarter 3 for example, right?
  3. Can you please provide me a dinamic sintax solution for a widget to get the data of quarter 3 I'm using this sintax, but has to be adjusted every year! (h_status != 'status.cancelled' AND h_status != 'status.closed') AND (h_requesttype = 'Incident' OR h_requesttype = 'Service Request' ) AND (h_datelogged>='19/07/01' AND h_datelogged<='19/10/01' ) AND h_fk_team_name = 'Infrastructure'
  4. @David Hall thank you for the reply is there a setting for the update action (similar to the email routing settings?) or the lock action is the only option available?
  5. I remember there's a way to prevent the update of closed requests (both via email and update action), but i don't remember if has to be done via BPM (lock action) or it has to be done via a system setting. Can someone help me?
  6. it's true! thank you for the suggestion!!! LOL
  7. I don't see the setting available on our admin page guest.anonymous.portal.redirectServicePortalToEmployeePortal
  8. is there a way to customize colours on the My Dashboard view into the request list view in service manager?
  9. @Victor & @James Ainsworth sorry to bother you again but it seems like our 2 stage closure is not working properly, can you please attach a bpm sample so I can adjust mine according to your suggestions?
  10. @Steven Boardman thanks for the feedback anyway
  • Create New...