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Giuseppe Iannacone

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Giuseppe Iannacone last won the day on April 10

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About Giuseppe Iannacone

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  1. Probably this was already said before, but I should have lost it. is there a way to customize the landing page for the new SSO method?
  2. @Bob Dickinson thank you very much this is absolutely useful.
  3. @Bob Dickinsonthat would be perfect, separate line for incident and SR the top!
  4. I wonder which is the best way to provide a dashboard to our Management in which they can easily see the trend of closing requests within SLA on a montly basis. the report should answer to the question: "how many requests (IN and SR) were closed within the fix time this month/quarter/year against the previous month/quarter/year?" Any suggestion is appreciated!
  5. @James Ainsworth yes James I know, but some action have to be completed within the response time and therefore is under the owner duty; it may happen that a team manager may need to reassign the task (due to the owner unplanned day-off/ owner beeing sick / and similar circumstances). Have the task assigned to an owner but shared with the team would give the team manager the possibility to better manage the daily tasks. Thank you
  6. @James Ainsworth thank you very much for the follow-up. I really appreciate it
  7. @Steven Boardman thanks for both update... i will try to see the differences and eventually revert until the next Service Manager Update. Thank you! ...as usual a great job.
  8. I'm not able to understand how i can apply colour code to the updated depending on the source... system customer or analyst...
  9. Is there a way to assign a human task to the request's owner AND the team who is member of? It's seems to me that the members of the team which are assigned the manager role are capable to manage the tasks assigned to a different owner (think on vacation, day-off and so on) I'm able to create manually a human task that is shared to a group (team) but it seems to me that is not possible at a BPM level, am I wrong? And in this case can you show me which is the right node setting?
  10. @Victor this is the BP not the PCF is the capture field in the human task seems like a PCF but it's not! (you can see it at the top bar address, I'm into the business process)
  11. @Victor I'm trying to add a user to an organisation, starting from a human task capture field, I will use this capture field to send the user id to your suggested node(hornbill collaboration->application):
  12. @Victor I'm still having this error, maybe it's because the user group picker doesn't provid the userID??? where the variable is &[functions.getTaskAnswers("task-34e70974").field_2]
  13. @Victor i've left it in auto because moving to manual cause this error
  14. I'm not able to understand what am I doing wrong, the idea is to capture via a capture field a userID and send it to an hornbill automation... it seems like this is not the right way to do it.
  15. @ArmandoDM i will check the report in service manager and get back. thank you. PS) tutti bene, mi fa piacere sapere che è lo stesso per voi... qui sarà ancora lunga per tornare alla normalità.
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