Reporting against linked incidents

[Alan Lonie]

I have been asked by my Service Managers whether there is a way in their reporting to identify which if any of their incidents are linked to problem records?

Thanks,

Alan. 

[Steven Boardman]

@Alan Lonie there is a default report in the Service Manager reporting - Incidents associated to Problems

There are other options via the admin console reporting to achieve this but hopefully the above gives you what you need.

 

You should see the reports option under the Service Manager menu option if the following are true:

System setting enabled

The user has the Service Manager In-App Reporting role

This particular report is under the Analytics tile on the reports landing view. 

 

 

[Alan Lonie]

Hi Steven,

I have given myself the Service Manager In-App Reporting role but I do not get the below. I also do not have the tiles you have under reports.

Thanks,

Alan.

[Steven Boardman]

@Alan Lonie hmm, i think that system settings is an old legacy one (my mistake).

If you have the above role, you should see the reports option in the main user app, not the admin console.  Have you refreshed your browser, or logged out and back in after assigning the role to you?

 

https://wiki.hornbill.com/index.php/Service_Manager_Reports

[Alan Lonie]

Hi Steven,

Thank you, that now works perfectly.

Regards,

 

Alan.