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Lauren

Hornbill Users
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Lauren last won the day on February 15

Lauren had the most liked content!

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About Lauren

  • Rank
    Senior Member
  • Birthday June 24

Profile Information

  • Gender
    Female
  • Location
    Kent, United Kingdom

Recent Profile Visitors

623 profile views
  1. Hi, Is there a way that I can link contracts together? As an example, we may have a seller and re-seller and we'd want to link their contracts together. Thanks Lauren
  2. Hi @AlexTumber Thanks for getting back to me. Unfortunately the issue persists after I remove the £. Lauren
  3. Hi I am trying to create a contract for the first time in Supplier Manager but when I click 'Create' after completing all fields, nothing happens. I have navigated to Supplier Manager > Supplier A > Contract icon > More... (next to Create) > Create a New Supplier Contract Screenshot of completed fields below. Am I doing something wrong? I have followed available guidance on the WIKI but still can't seem to create contracts. I've tried it for other suppliers too. Any guidance is appreciated. Thanks Lauren
  4. HI @James Ainsworth This is still an issue for us - are you aware of any other factors that may affect the ability to resolve linked requests? Thanks Lauren
  5. Hi, I have access to several boards (3 pages worth) - there are some that I access on a daily basis that I would like to 'favourite' so that I can access them straight away rather than scrolling. This is similar to the favourite function in Supplier Manager, where you can access your favourite suppliers by clicking the heart icon. Could a similar thing be added to Board Manager please? Thanks Lauren
  6. Hi Has there been an update to Service Manager at all overnight? Request timelines now appear more spaced out, with the like/reply buttons larger and the comment box is bigger. Thanks Lauren
  7. Hi, We'd like to begin using Supplier Manager alongside Service Manager and tie in our supplier SLAs with Service Manager requests that are out with our third parties. I remember seeing something at Insights where you could select a supplier SLA on a request - is this feature available and if so, how do I configure this? Thanks Lauren
  8. Hi @Victor @James Ainsworth @Steven Boardman We've noticed this too - is this expected behaviour? Thanks Lauren
  9. Hi @AlexTumber Is there any update with regards to this please? Thanks Lauren
  10. Hi James, Yes, they do. The linked requests were all logged under the same service as the parent incident. They are members of the supporting teams of that service. Thanks, Lauren
  11. Thanks @Steve Giller, that's what I thought was the case. We created a custom role for our IT staff and they have the following rights: They don't seem to be able to resolve linked requests, though - they don't see the option as above. Are you able to assist? Thanks Lauren
  12. Hi Are you able to advise which right within the Incident Management Full Access role (and others) provides users with the ability to resolve linked requests when resolving a request as below? Thanks Lauren
  13. +1, this would be really useful for us.
  14. Hi, We're looking to amend the resolution stages of some of our business processes, so that if a request is re-opened it is automatically assigned back to the team that last dealt with it. Currently, our business processes are configured so that they are assigned to the person who resolved the request when re-opened. Due to leave etc this isn't the most feasible set up. I cannot see a way to set the bp up so that it assigns to the resolved by team - is this something that I can achieve? Thanks Lauren
  15. Hi @James Ainsworth Is there any update with this at all? Going back to @Kelvin's original point, it would be great to have a 'Last Updated By' column. Lauren
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