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SJEaton

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SJEaton last won the day on June 25 2018

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About SJEaton

  • Birthday March 9

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  1. Thanks Stuart, I don't currently have access to a Hornbill instance as its not yet implemented where I'm working, so was just wondering if there is a max size limit as it's a question that's been asked Sam
  2. Hi What is the size limit for documents you can attach to a request? Thanks Sam
  3. Hi! It seems I am having this issue too. Any news on when the fix will be released please? Sam
  4. Hi, I'm wanting to do this too, i.e. I have a switch capture in an IC but I want a different BPM to trigger when the capture it switches too is submitted. I've gotten a bit lost in the feed comments though . I think I've gathered that there was an issue that's now been fixed so is someone able to provide a screen shot of what actually needs to be configured to achieve this please? I must admit, I was expecting the IC switch capture node would have an option to select a catalog item that switched to the IC and then triggered the relevant BPM but assume there's a reason why Hornbill can't do this?? Thanks Sam
  5. Hi I've configured a routing rule to auto-raise a service request when an email with a specific title hits our Hornbill mailbox. Is there a way of embedding the email subject and/or content into the request details/description? Thanks, Sam
  6. Hi @Steve Giller, was there any data on this? Thanks
  7. Hi @Steve Giller, yes I think that's what I mean. Basically there is a document uploaded in the 1st request that the analyst of the 3rd request will need to take a look at and I was trying to avoid them having to go into the 2nd request, and then from there into the 1st request to view this. It seems this isn't possible then unless someone links the 1st request to the 3rd request manually? Sam
  8. Hi I have a situation where I have a parent request that raises a linked request (child 1). The child 1 request also then raises a linked request (child 2). Is there a way that I can link the parent request directly to the child 2 request so that both child 1 and child 2 are visible in the parent request and the parent request and child 1 are visible in the child 2 request? Thanks Sam
  9. OK. I tried it through my phone and still get the same error if I'm on the EE wifi. It's fine if I'm on Vodafone wifi. So strange. It's like something has happened when the EE wifi was being used where there was a connection error and its just not liking it anymore. Looks like I may have to get rid of the dongle if no-one can determine the cause. Thanks Sam
  10. Yes, and I've tried it in other browsers too.
  11. Hi Martyn I don't get the timeout on the support page and the Ping Check is ok, but I did get this... I haven't used a VPN before so could look into this. Thanks Sam
  12. Hi, I undertook a support call and things have been checked out with this response. - , issue is not with the Window's or any web browser, or the device , it seems that there might be issue with the that web site server. I don't really know where to go from here. Sam
  13. Widgets are now link widgets. I think the only link that's an issue for us still now is the one that's at the top of the page of a request. Obviously the system automatically puts this link here but it goes to the New Joiner Service page. We know we currently can't remove this but was wondering if there could be an option in the future to configure that link, or remove it if we don't want customers to access this page? Thanks Sam
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