SJEaton

Ok thanks @Deen

Thanks @Martyn Houghton, that's helpful Sam

Hi I know you can set up routing rules on a mailbox to raise auto-requests for new emails received, but can you set a rule that only raises an auto-request if its a brand new email i.e. not an emails that is generated from an exisiting request? Sam

Hi @James Ainsworth, any more thoughts on this issue please? Sam

This was the log....

Hi @James Ainsworth, I've recreated the PC which didn't make any difference. The BPM is published and this is the first stage, and first 2 nodes. We have this configuration in many of our processes. This one was working correctly a few weeks ago when I tested it and nothing has been changed on it since. If something was struggling in the BPM at least it would still raise a request and then error right? But it does nothing, and if I then click cancel it says "are you sure you want to leave this page without logging a request"

Hi @James Ainsworth, did anything jump out at you?

Ok, I did another test at 8:21 and this is the log....

Hi @James Ainsworth, it just sits at that page with no errors. Where do I find the logs? Sam

Hi I have a test ProCap called 'TEST Mosaic Training Request v2.0' published under TEST HR Service. When I click finish its not raising a request. It has been doing so in the past as I have done a lot of testing on it but yesterday it wasn't, nor this morning. I have tested other ProCaps in this service and in other services and they all raise requests fine. The BPM linked to it is 'TESTHRA Mosaic Training v2.0' Any ideas what could be causing this issue? Sam

Hi @Steven Boardman Thanks I'll try that. The scenario is that we have requests come in from a new starter and then what we want to do is change the customer to the Recruiting Manager and then send them an authorisation to review and approve what the new starter has sent. The aim is that we will be giving all managers collaboration licenses to be approvers so this should work ok in principal. We have a way to go with developing this yet but I'm configuring the workflows in preparation. Sam

Hi @Steven Boardman, just another query in the interim... I fyou wanted to get the customer to approve something do you just select customer in the authorisation node variable picker as attached? Sam

Hi @Steven Boardman, sound good! Sam

Hi @Steven Boardman, yes that would be a great improvement if it can be done, thanks Sam

Hi @Steven Boardman, sadly your suggestions won't work as the list of HoS is too long. Is there not a way of getting the customer to search/pick from a list of all customers/coworkers in Hornbill from the PC? I've tried a few options for this that looked promising, using the Customer and Coworker search nodes but nothing seems to happen so I'm assuming these don't do as they suggest?? I know this can be done where the Request Owner selects the authoriser but I'm trying to make it as automated as possible to avoid another task for the Request Owner to do. Sam