Lauren Posted February 6, 2019 Share Posted February 6, 2019 Hi Currently, to ensure linked incidents are updated from a parent incident, there needs to be a node somewhere in the business process. This works, however the point at which an engineer will update a parent incident, as well as the number of times a parent may be updated, varies between each incident. What we require, is something similar to the "Resolve linked requests" drop-down you get on the "Resolve" tab when there are linked requests, but for updating on the "Update" tab. We need to be able to filter down every single update from a parent incident to the child incidents, without it being dependent on the business process. Is this something that is possible, or is there a different way to that outlined above, to achieve this? Thanks Lauren 2 Link to comment Share on other sites More sharing options...
Alisha Posted February 6, 2019 Share Posted February 6, 2019 +1 Being able to update Child Incidents when the Parent is updated would be really helpful. 1 Link to comment Share on other sites More sharing options...
BobbyB Posted February 6, 2019 Share Posted February 6, 2019 This would be very beneficial to all our customers. Thanks, Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 6, 2019 Share Posted February 6, 2019 @Lauren @Alisha @BobbyB we have a story for this, it has been defined (and mocked up) but is awaiting scheduling. I will add you as interested and as it progresses and is scheduled we will update here. Link to comment Share on other sites More sharing options...
Guest Paul Alexander Posted February 6, 2019 Share Posted February 6, 2019 +1 for this too please...... Link to comment Share on other sites More sharing options...
Joyce Posted February 6, 2019 Share Posted February 6, 2019 6 minutes ago, Paul Alexander said: +1 for this too please...... Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 6, 2019 Share Posted February 6, 2019 @Paul Alexander @Joyce added Link to comment Share on other sites More sharing options...
samwoo Posted February 11, 2019 Share Posted February 11, 2019 Please add me to this Link to comment Share on other sites More sharing options...
HHH Posted February 11, 2019 Share Posted February 11, 2019 +1, this would be really useful Link to comment Share on other sites More sharing options...
Martyn Houghton Posted February 11, 2019 Share Posted February 11, 2019 +1 for us as well. Link to comment Share on other sites More sharing options...
Steven Boardman Posted February 11, 2019 Share Posted February 11, 2019 @Martyn Houghton @HHH @samwoo all added thanks 1 Link to comment Share on other sites More sharing options...
Lauren Posted July 4, 2019 Author Share Posted July 4, 2019 Hi @Steven Boardman Is there any update with regards to this please? Lauren Link to comment Share on other sites More sharing options...
SimonSheldon Posted July 4, 2019 Share Posted July 4, 2019 +1 from me too Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 4, 2019 Share Posted July 4, 2019 Hi @Lauren it is not scheduled yet i am afraid, having said that i have just checked and it is pretty near the top of the stories with the most customer interest, so fingers crossed it won't be much longer. @SimonSheldon i have added you to this, which has also helped to elevate it's priority, We will post back once we have it scheduled. 2 Link to comment Share on other sites More sharing options...
Lauren Posted August 20, 2019 Author Share Posted August 20, 2019 Hi @Steven Boardman Sorry, I know you've said you'll post back here once it is scheduled, but I am being chased internally for this functionality. Do you have more of an idea as to when this will be deployed to live instances? Thanks Lauren Link to comment Share on other sites More sharing options...
David Longley Posted August 27, 2019 Share Posted August 27, 2019 +1 for this too please...... any update on when this will be available @Steven Boardman thanks Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 6, 2019 Share Posted September 6, 2019 @Lauren not as yet, it is a high priority story for us and has a lot of community support ( @David Longley i have now added you). Once we know more on scheduling we will post back here. Link to comment Share on other sites More sharing options...
HGrigsby Posted November 5, 2019 Share Posted November 5, 2019 +1 for us too please thanks Helen Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 5, 2019 Share Posted November 5, 2019 @HGrigsby added as an interested party Link to comment Share on other sites More sharing options...
Tina.Lapere Posted November 7, 2019 Share Posted November 7, 2019 + 1 for us too. Link to comment Share on other sites More sharing options...
Steven Boardman Posted November 7, 2019 Share Posted November 7, 2019 @Tina.Lapere added Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now