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View Email option gives Oops! You do not have access to this email.


AndyHill
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Has anyone else recently started seeing an issue where when selecting view email from the timeline of a ticket you get the Oops! You do not have access to view this email error as below. 

image.png.545788ff3bc472906d88093f67a3f8f8.png

This started sporadically after the latest updates. 

The emails are all attached from a generic mailbox by the same group of users and there doesn't appear to be any connection between the emails that error like this. 

 

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22 hours ago, AndyHill said:

@Carl Tovey was hoping it was that simple but have just checked and the emails still exist and can be navigated to via the email section just not when opening from the view email option in the call timeline. 

There's a setting to move the email to a specific folder after raising the request:

image.png.7e507df1cddcc4b12dec247c8190d3bb.png

 

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