Steffen

We are going to be setting up Asset Management and Config Manager. Does anyone have an advice about how they set there's up?

How do you get this added to recommendations, I've seen other ITSM systems that integrate with Teams

How do you increase the size of the CSV export? We can only export 1000 lines

This seems to have automatically fixed itself after doing an application update. Must have been a bug.

Hi For some reason I can't assign a request, it looks like it does it but when you look at the whole list it is still unassigned, this is stopping the next part of the BPM. please see screen shots. Assign - blank not assign, refresh, is assigned, go to list not assigned Steff

Ok thanks, I completely deleted the Workflow and made a new one and it still comes up with the same error. How do you update a workflow to use an existing calendar?

You can't choose more than 24 hours, if what you are saying is correct I would need 50 hours, do I just have to do the maths then I.e. choose 2 days and 2 hours? Also the BPM is now getting this error message after I deleted all of the other calendars and just kept the ServiceDeskDefaultCalender Xmlmc method invocation failed for BPM invocation node 's1/flowcode-324b81c4': 0200 apps updateReqPriority FlowCode Exception (com.hornbill.servicemanager/entities/Requests/fc_bpm/updateReqPriority): nodeName: Invoke Flowcode: Escalate Request; nodeId: 8bb8e0a7-89cc-464d-b83a-00954db2de5d; At 457/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/Requests::systemEscalateRequest] /apps/com.hornbill.core/flowcode/fc_modules/xmlmc.js(189): error X1001: Uncaught EspMethodCall::invoke: Operation[data::entityUpdateRecord] nodeName: Add Default SL Change Entry; nodeId: bf20118e-38b1-4056-96d0-9b65ebffb403; At 121/1: "Uncaught EspMethodCall::invoke: Operation[data::entityAddRecord] nodeName: Create Request Timer to Schedule SL Update; nodeId: 1695d362-5160-4ded-b198-43ff55e33d3b; At 181/1: "Uncaught EspMethodCall::invoke: Operation[apps/com.hornbill.servicemanager/RequestTimers::addRequestTimer] FlowCode Exception (com.hornbill.servicemanager/entities/RequestTimers/fc_ops/addRequestTimer): nodeName: Create timer; nodeId: 9c1c6d17-a0cd-45d4-a21c-408729d006f9; At 140/1: "Uncaught EspMethodCall::invoke: Operation[time::timerCreate] The specified Service Level Calendar was not found" throw(e); _fc_node_exec_9c1c6d17_a0cd_45d4_a21c_408729d006f9" throw(e); _fc_node_exec_1695d362_5160_4ded_b198_43ff55e33d3b" throw(e); _fc_node_exec_bf20118e_38b1_4056_96d0_9b65ebffb403" throw(e); _fc_node_exec_8bb8e0a7_89cc_464d_b83a_00954db2de5d

When selecting a Priority on SLA the resolution time it isn't correct. E.g. P5 is 5 days and the start date is 5 Dec result equals 22 Dec. It should be 11 Dec. I've checked the associated calendar and it looks fine.

Following as I want this as well

Hi I would like a quick guide to come up when a user is logging a ticket. I'm pretty sure I have seen this on demos. The example I have is from customers point of view: 1 - Visit Portal 2 - Click Application Support 3 - Click I can't login 4 - Choose Application 5 - To the right there would be a guide 6 - Did the guide work? 7 - YES - End (or log a completed ticket so we have a record of use) NO - Log ticket requesting support Thanks

Hi Does anyone use Service Manager for HR case management? Specifically grievance, disciplinary, performance and sickness. We would like to see it in action if you do.

Hi James There wasn't any checklists assigned to any tasks...… so I added a checklist to the problem task and that has fixed it, bit of a workaround so must be a bug that could be looked into. Happy that it is working now though. Thanks

Hi Could someone tell me why this message is coming up please The specified task 'TSK20191022000006' is configured to not allow completion, if progress is not 100% All fields have been completed in the task.

I noticed on a recent update that you can now send a notification to users when their ticket has been updated. I think this will start encouraging people to visit the portal, so would like to set it up. I have tried but cant get it to work. Please could someone point me to a guide or explain how to do it.

Hi How do you display change requests on service portal? It only seems to display service and incident request