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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Custom fields on the Detail form

    By Alisha,
    • 4 replies
    • 864 views

  2. ERROR Authorisation Status in the request list nor working

    By Nikolaj,
    • 2 replies
    • 738 views

  3. Assets - Archived and Retired

    By Jeremy,   
    • 2 replies
    • 1.3k views

  4. Dashboard Charts not pulling through view lists

    By yelyah.nodrog,
    • 2 replies
    • 835 views

  5. Request List - SLT - Service Level Targets still not displaying correctly

    By Martyn Houghton,   
    • 2 replies
    • 811 views

  6. Ticket stuck in failed state

    By Dan Munns,
    • 5 replies
    • 994 views

  7. Avoid Update on closed requests

    By Giuseppe Iannacone,
    • 4 replies
    • 890 views

  8. Exporting SLA status from requests list issue?

    By Alberto M,
    • 4 replies
    • 870 views

  9. Add co-worker email from variable

    By Dan Munns,
    • 7 replies
    • 1.2k views

  10. On hold visibility "Manager Visibility"

    By Alberto M,
    • 8 replies
    • 1.2k views

  11. Sub Status - Colour Coding

    By Martyn Houghton,
    • 6 replies
    • 1.3k views

  12. Add linked request with variable

    By Dan Munns,
    • 2 replies
    • 1.1k views

  13. Email Service Owner from Business Process

    By chrisnutt,
    • 3 replies
    • 783 views

  14. Hyperlinks incorrectly showing

    By Paul Welby,
    • 2 replies
    • 835 views

  15. Hornbill Tasks New Status "On Hold"

    By Nikolaj,   
    • 1 reply
    • 639 views

  16. Defect: ProCap not shown correctly

    By Dan Munns,
    • 2 replies
    • 898 views

  17. PC node 'Assignment' shows all teams

    By Dan Munns,
    • 4 replies
    • 802 views

  18. Information Panel details

    By Guest Paul Alexander,
    • 5 replies
    • 1k views

  19. Error message on ALL Incidents and Service Requests

    By Frank Reay,
    • 1 reply
    • 640 views

  20. Approval by Role

    By Joyce,
    • 4 replies
    • 1k views

  21. Activity reassignment role

    By Stuart Torres-Catmur,   
    • 10 replies
    • 1.8k views

  22. How to find Activities associated to an Analyst?

    By Ann-MarieHolloway,
    • 4 replies
    • 889 views

  23. Notification Error 1 2

    By Nikolaj,
    • 27 replies
    • 3k views

  24. Document/Report Update Notifications

    By Will J Douglas,
    • 1 reply
    • 703 views

  25. extra fields for Services

    By davidrb84,
    • 5 replies
    • 1.2k views
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