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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Only displaying Custom data fields in email if value provided

    By Adrian Simpkins,
    • 2 replies
    • 693 views

  2. Known Errors - I can't reopen a closed one

    By nasimg,
    • 1 reply
    • 667 views

  3. Team email notifications

    By Haroon,
    • 1 reply
    • 999 views

  4. Jeopardy/ Breach Views

    By AndyGilly,   
    • 0 replies
    • 659 views

  5. Assets Import

    By Haroon,
    • 0 replies
    • 683 views

  6. Timeline Appearance

    By Lauren,   
    • 1 reply
    • 809 views

  7. Reporting - re-use variable

    By Carl Tovey,   
    • 2 replies
    • 891 views

  8. Add members to a request - anyway to add a whole team?

    By Adrian Simpkins,
    • 4 replies
    • 1.1k views

  9. Search Retired Services

    By Logan Graham,
    • 5 replies
    • 1.1k views

  10. Timeline Posts - Colour coding of Post based on visibility

    By Martyn Houghton,   
    • 0 replies
    • 810 views

  11. Deleted Items - Automatically Mark As Read

    By GSM,
    • 2 replies
    • 737 views

  12. Reassigning Activities

    By Adrian Simpkins,
    • 2 replies
    • 937 views

  13. Known Issue - Employee Portal

    By Carl Tovey,   
    • 1 reply
    • 737 views

  14. Assets

    By Nick Brailsford,
    • 11 replies
    • 1.7k views

  15. Control Deletion of Attachments - Application/Database Rights

    By Martyn Houghton,   
    • 0 replies
    • 637 views

  16. Missing Hornbill Notifications - clarification on Desktop Notifications

    By Martyn Houghton,   
    • 7 replies
    • 1.1k views

  17. Default BPM for raising an ticket via the 'Raise Request' button

    By David Longley,
    • 2 replies
    • 896 views

  18. [IMPORTANT] Hornbill service impacted [RESOLVED] 1 2

    By Everton1878,   
    • 39 replies
    • 4.8k views

  19. Multi selecting request to bulk resolve

    By Adrian Simpkins,
    • 4 replies
    • 894 views

  20. Reports giving incorrect values

    By Adrian Simpkins,
    • 1 reply
    • 742 views

  21. Closed requests not showing against an Analyst?

    By Adrian Simpkins,
    • 0 replies
    • 538 views

  22. Service Catalogue - ISO 20000

    By Adambingley,   
    • 5 replies
    • 1.4k views

  23. Raise Request via Email

    By Martijn,
    • 1 reply
    • 960 views

  24. Feature Request - Backdate Resolution Date or Time

    By Will J Douglas,
    • 1 reply
    • 651 views

  25. Asset Used by notification

    By Nikolaj,
    • 2 replies
    • 732 views
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