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Showing results for tags 'self-service'.
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Hi I would like a quick guide to come up when a user is logging a ticket. I'm pretty sure I have seen this on demos. The example I have is from customers point of view: 1 - Visit Portal 2 - Click Application Support 3 - Click I can't login 4 - Choose Application 5 - To the right there would be a guide 6 - Did the guide work? 7 - YES - End (or log a completed ticket so we have a record of use) NO - Log ticket requesting support Thanks
Hi From today, user EO'Hara cannot see any services on our Self Service portal She has previously had no problems accessing services on the portal. Was able to log self service request yesterday. Issue started today. The same whether using IE11 or Chrome We updated Service Manager to Build 1221 this morning. I can't see any issues with her account. I wouldn't personally include an apostrophe in a username, but this hasn't caused an issue for her with Service Manager before.