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HGrigsby

Supportworks Users
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About HGrigsby

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  1. Hi Was there ever an answer to this question. Would be really handy if you could use the answers from the task in a later stage. thanks Helen
  2. Hi @Steve Giller Thanks I am using the co-worker (from variable) option, the one for the leaver was set to Manual. I have changed it to ignore but still get the same result in the connections section. It is picking up the leaver selected in the drop-down though as I have it set to appear in the summary and it does. Thanks Helen
  3. Hi I have a BPM that has as a task that asks for a manager and leaver to be selected from a list and then adds them as a connection. It works fine for the manager one but not for the leaver and I can't see why they are the same. I have tried swapping the order, adding another one, making them both impacted and both on behalf of, but I only get one connection showing correctly. It does say there are two connections but only shows one. Anyone got any ideas Thanks Helen ?
  4. Thanks @Deen I checked this morning before logging a support ticket and it works fine.
  5. Hi I am trying to get some information out of the email sent from the HR system in when someone leaves. The email looks like Hi IT helpdesk Leaver Name’s manager has said that Leaver will be leaving the company soon. Please could you review the list of property (below) that Leaver’s manager has identified – and tell that manager if anything is missing. Manager: Manager Name Employee: Leaver Name Employee ID: 0012345 Job title: Leaver
  6. Hi I want to create a copy of an email template but when I click on the button and give it a name the button spins for a while then comes up with and doesn't make a copy. I have tried different templates and names with the same result. Anyone got the same or any ideas? thanks Helen
  7. Hi I am trying to get some information out of the email sent in when someone leaves from the HR system The email looks like Hi IT helpdesk Leaver Name’s manager has said that Leaver will be leaving the company soon. Please could you review the list of property (below) that Leaver’s manager has identified – and tell that manager if anything is missing. Manager: Manager Name Employee: Leaver Name Employee ID: 0012345 Job title: Leaver Location: Home Proposed last working day: 30th December 2020 printer No workstation at home
  8. Hi @Victor and @Adam Toms Did you find the answer? I have done the same report and if I preview the data I get 73 results showing but if I run it I get 0 records. Thanks Helen
  9. Same for us too, would be really good if a default team could be made possible thanks Helen
  10. Hi We still seem to be having problems this morning with sessions disconnecting and then SSO not working when trying to reconnect. Restarting browser seemed to fix it but as Chris mentioned above this isn't ideal. Is there still an issue? Helen
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