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Martyn Houghton

Hornbill Users
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Martyn Houghton last won the day on October 29

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About Martyn Houghton

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    Senior Member

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    Male
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    Theale

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  1. Martyn Houghton

    Customer Portal - Forgot/Reset Password Branding

    @TrevorHarris Thanks for the update. Hopefully it is an easy fix. Cheers Martyn
  2. The branding of the Customer Portal, i.e. both the Page Tile and the Logo, are not honoured when you click on the 'Forgot Password' link. Instead it reverts to the 'Hornbill Login' and logo. Could the branding which is applied to the Logon/Sign In screen also be applied to the 'Reset Password' screen? Cheers Martyn
  3. I have linked a document to one of our test requests, but the document is not shown on the Customer Portal. Is there a setting I needs to change to enable the visibility of linked Documents on the customer portal? Cheers Martyn
  4. Martyn Houghton

    Attachment Restriction - File Size Setting

    @James Ainsworth I have tried this with a log file and also get the same result if the file is over 10Mb still. It appears the limit is hard-coded and not taking into account the setting. Cheers Martyn
  5. Martyn Houghton

    Customer Portal - Forgotten Password Links Expiry

    @TrevorHarris Thanks for the pointer. Cheers Martyn
  6. Martyn Houghton

    Internal Company/Organisations Subscriptions not cascading

    @Chaz Thanks, I just had a look and can now see the entries. Cheers Martyn
  7. Martyn Houghton

    Priorities and New Service Levels in Portals

    @James Ainsworth Just wondering if there was any update on this feature request? Cheers Martyn
  8. Martyn Houghton

    Customer Portal - Forgotten Password Links Expiry

    @TrevorHarris Thanks for the prompt reply and as I now know the duration I was looking to update the system notification email template that get sent so that it says how long the link remain valid for, but it does not appear to be in the list system notifications emails available via the Email Template window? Is there any way to update this template? Cheers Martyn
  9. Can you advise on how long the automated links sent via the Customer Portal 'Forgotten Password' automate process are valid for? Most systems apply an expiry period on this type of links to stop interception/man in the middle attacks. Cheers Martyn
  10. Martyn Houghton

    Internal Company/Organisations Subscriptions not cascading

    @James Ainsworth Thanks for update on the specific change. Any update on the visibility of the development queue on the success portal? Cheers Martyn
  11. @mojahidm This is something we have raised previously, see post below. .Cheers Martyn
  12. Martyn Houghton

    Routing Rules Query

    @SJEaton The way we do it is to exclude any emails where the subject line contains a Service Manager reference number. In our case we use a custom prefix of IDXIN, IDXSR etc in our instance to be sure it is our reference and not a reference from a different system, as we provide external support. Cheers Martyn
  13. Martyn Houghton

    Internal Company/Organisations Subscriptions not cascading

    @James Ainsworth Given your update about I though I would check the published development queue on the success portal, but it does not seem to be working (screenshot below). Therefore can you let me know how this is progressing in the 90 day queue. Cheers Martyn
  14. Martyn Houghton

    Call Back - ability to record call source - Inbound/Outbound

    @James Ainsworth Thanks, yes we been using it already. One further improvement would be to be able to change the radio button to 'Outgoing' when you double click on the number to 'Click to Dial' it in Skype, plus the option raised separately about including connections. Cheers Martyn
  15. Martyn Houghton

    Email Connections Drop Down - Missing Interested/Impacted

    @David Hall Would it help to do a screen share to show you it happening? Cheers Martyn
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