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Martyn Houghton

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Martyn Houghton last won the day on May 25

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  1. @Keith Stevenson @Victor Was there anything learned from @Jeremy occurrence that we need to apply/change to our instance? Cheers Martyn
  2. We seem to be experiencing an issue after lunch today, for those users who had logged out over lunch and then attempting to sign back in with single sign on in Chrome. Those of us who did not logout over lunchtime have continued to work unaffected. If they switch Brower to MS Edge they are able to login fine. Basically after completing the SSO authentication they are just returned to the sign page again where they started, with no errors reported at all. I am able to replicate it when attempting to open a new session in incognito window in Chrome, whilst still having my original connection from this morning open on my main Chrome session. Not sure if this is specific to us or something related to the recent updates today. Cheers Martyn
  3. @AlexTumber As @sprasad mentions, this seems to relate to the current style UI, but is working in the preview UI which will take affect tomorrow, but seems to have been triggered overnight by the Timesheet Manager update. Cheers Martyn
  4. @AlexTumber Thanks for letting us know. I can feed this into our plans about managing internal/third party OLA's. Cheers Martyn
  5. @James Ainsworth Thanks, administration and management of external contacts seems to have been left behind a bit. Cheers Martyn
  6. @James Ainsworth Is there any update on this enhancement request or will the capability to provide a searchable/orderable document based knowledgebase be part of the long running 'Knowledgebase' project you are working on? Cheers Martyn
  7. @AlexTumber Is there an intention to implement the ability to pause a supplier event in the near future? We have been holding off implementing processes in Supplier Manager, as this is a critical requirement for us for dealing with Third Party suppliers underpinning our Service provision managed through Service Manager. Cheers Martyn
  8. @James Ainsworth Is there any update on this development? Cheers Martyn
  9. @Daniel Dekel They are set to be populated from a dynamic drop down form a simple list. and visible even if not populated. Cheers Martyn
  10. @Paul Alexander I believe it is still the case that you are not able to setup portal access via a BPM node when creating a customer. @James Ainsworth Is there any update on this being implemented? Cheers Martyn
  11. @Jeremy I believe it follows the format of the h_customer_type field in h_itsm_requests, in that 0 is for Co Worker and 1 for External customers - Contacts. Cheers Martyn
  12. @Michael Sharp We use custom values in the standard source field to give use more detailed information. As below we use a custom form and then a update in the BPM to set the value. We use a simple list to provide the options to analyst when it get logged. Cheers Martyn
  13. @AndyG Is there any indication of the likely timescale for the Service Manager build that will include this change? Cheers Martyn
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