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Martyn Houghton last won the day on February 9
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Linked to our earlier request for admin api integration, can we also request the following additional API functions. Create an Idea with - https://www.aha.io/api/resources/ideas/create_an_idea Create an Idea with Custom Fields - https://www.aha.io/api/resources/ideas/create_an_idea_with_custom_fields Create an Idea Comment created by an Aha! user - https://www.aha.io/api/resources/idea_comments/create_an_idea_comment_created_by_an_aha!_user_(specified_by_id) Create an Idea Comment created by an ideas portal user - https://www.aha.io/api/resources/idea_comments/create_an_idea_comment_created_by_an_ideas_portal_user_(specified_by_id) Thanks Martyn
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Email Routing Rules - visibility Override
Martyn Houghton replied to Martyn Houghton's topic in Service Manager
@AlexTumber Any update on this and whether Updates will now use a template to get to this propose option? Cheers Martyn- 25 replies
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- routing rules
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bug? assetsCreateSoftware not populating Version
Martyn Houghton replied to Martyn Houghton's topic in Business Process Automation
@ArmandoDM Thanks for the clarification. Will the node help text be updated to reflect this now? As we are using this in a BPM and the version information is variable, the manual option is not applicable. Therefore I suspect we will be raising an enhancement to have a 'data provider' option for retrieving a list of versions for a selected Vendor/Product combination to get the raw Version ID and the display h_version text value to capture the information for the workflow. Cheers Martyn -
@Gerry Both items relate to the customer side. We are being asked questions in tenders from public sector bodies about the accessibility of the Service Desk Portal which is made up of the Customer Portal and Live Chat on the former. Cheers Martyn
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Linked to the post for the Customer Portal (link below) about accessibility, can you advise of any testing and design you have undertaken with make Live Chat workable with assistive technologies such as screen readers etc? Cheers Martyn
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+1 for us as well
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Currently, the assetsCreateSoftware node only allows you to populate the User and Owner of the asset but does not allow you to 'Enable Sharing' and populate the Shared with, in our case as an external support provideer we want to set this to the external organisation as we are creating license assets for on-prem customers. Cheers Martyn
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We are creating a Software Asset via the BPM Node assetsCreateSoftware node, but the Version field even though we have tried passing it as a hard code string and as a string variable will not populate the asset. The string values match the version string populated in the Asset Management module for the Vendor and Product combination. The node succeeds in creating the asset but the version value us not populatated. Cheers MArtyn
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enhancement Employee Portal - Request List Textual Filter
Martyn Houghton replied to Martyn Houghton's topic in Employee Portal
@AlexTumber Is this something that is being considered? Cheers Martyn- 4 replies
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Change to SLA response and resolution targets
Martyn Houghton replied to Estie's topic in Service Manager
@Estie It is not possible to express/enter them as months. You need to calculate the duration in days, hours and minutes based on the working time calendar. Are you going to the Hornbill User Group (HUG) session in London next month? If so happy to have a conversation at the event about it in more detail. Cheers Martyn -
@Cigdem Turner If you retire the catalogue items under the service, so new requests are not able to be logged, but not the service itself then the customers will still be able to access their current and closed requests under the service. We then use the service availability setting to set it as Impacted advising them the service is retired and pointing them in the direction of the new service (if there is one). Then eventually we will then retire the service as well. Cheers Martyn
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Direct link to document in the customer portal
Martyn Houghton replied to Adrian Simpkins's topic in Employee Portal
@Adrian Simpkins We post them under "CRM & External Customer Service & Support" as there is no 'Customer Portal' topic. I am hoping the new Knowledge Base facilities will allow us to easily select documents on the request and the customer will be able to see and access the linked document directly from the customer portal. Hopefully, there will be an update on this at the March HUG meeting. Cheers Martyn -
+1 for us as well
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@AlexTumber Just wondered if there was any update on the suspend awaiting sub status change? Cheers Martyn
- 35 replies
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enhancement Employee Portal - Request List Textual Filter
Martyn Houghton replied to Martyn Houghton's topic in Employee Portal
This is becoming quite a barrier for us, as trying to push our Account and Project Managers to use the Employee Portal to view customer (external contacts) requests where they are added as a connection. Due to the volume of requests where they will be a connection on, not having even a basic textual filter to allow the manager to filter by request request reference or external organisation name is a real barrier to making use of this functionality. Cheers Martyn- 4 replies
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