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Martyn Houghton

Hornbill Users
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Martyn Houghton last won the day on September 24

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About Martyn Houghton

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    Theale

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  1. @HHH We do not normally move contacts from one organisation to another. We archive them if the move, so in your scenario when one leave one organisation and returns to the former original one, we would have unarchived the original one and archived the newer one. We also manually update any open request to other contacts within the same organisation. Given that that request table hold both the customer and organisation ID as foreign keys, it will come down to the query used for both the request and organisation view in the portal, as changing a contact organisation in the contact reco
  2. @David Morrison Glad you sorted it. Cheers Martyn
  3. @David Morrison There will lots of Debug lines, they are expected. You are looking for lines like below. In our example you can see 'Connecting to IMAP4 server' for each of the mailboxes. Where there are no emails to pick up it just goes on to the next mailbox or just retries the mailbox after your polling period if you only have one. In the end of the example below you can see the last email we are connecting too has a 1 message to download. The other most common cause is that another process/application is downloading the emails from the server before Hornbill get t
  4. @James Ainsworth This is really becoming a barrier to us automating interfaces both internally and externally. We can use iBridge to initiate things, but cannot automate the updates back via email, as we cannot override the default visibility to Team. Can this be reviewed and escalated please. Cheers Martyn
  5. @David Morrison First place to check is the EspMailImporter.log which you can get to via the Admin Tool - System > Monitor > Monitor Log Files. Then start with the Error filter. Cheers Martyn
  6. +1 for use as well for the portals. Cheers Martyn
  7. @Ann-MarieHolloway @lokent Unfortunately ordering and grouping of documents on the portals linked services like FAQ has it own current limitations for ordering and not ability to group them. Cheers Martyn
  8. @Daniel Dekel Thanks for the update. I keep an eye out for it being released. Cheers Martyn
  9. @Daniel Dekel Is there any update on fixing the layout of the Knowledgebase pop out? Cheers Martyn
  10. The Service Description as shown in the Employee Portal is being partially obscured by the Favourites Button. Can the UI be updated to correctly display for wrap the description. Cheers Martyn
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