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Martyn Houghton

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Martyn Houghton last won the day on September 16

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About Martyn Houghton

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  1. We are in the process of updating some of our branding which include some changes to fonts and sizes. I am testing the changes to our Email Templates and noticed that even though in the HTML we do not mention Arial, when text is added in the email window in Service Manager it appears as Arial 11pt. I have now located the mail.client setting under System > Advanced Settings, so I can now get any new test added using the new corporate font, but there is no control on the font size. Can an additional setting be added to allow control of the default font size as well. Chee
  2. We are seeing a similar behaviour as well with Azure on our instance as well.
  3. This has been logged as a defect under KE00164493. We have rolled back the workaround as we where having issues with the Service Portal logins, bypassing the new Honrbill Login pages but the SSO process was not able to be complete successfully as it was before. I suspect this might be down to our SSO, but would be interested if other get the same issue. Cheers Martyn
  4. @James Ainsworth We are in the process of setting up a number of new services for a customer based in Toronto, so are now looking at the Working Time Calendar which would be 'Atlantic Time' (GMT-4hrs) however this has then lead me to query how the Daylight Saving time are applied to the different Working Time Calendars, as each timezone has different criteria for when the DST is applicable. Can you explain how the DST changes are configured or if they are handled by Hornbill how we can view them? Cheers Martyn
  5. @Stephen.whittle This is something we are trying to achieve at the moment ourselves in Service Manager, being a previous Supportworks customer as well, but are not quite their yet with the capabilities Service Manager. A couple of the challenges you will face is that FAQ's at the moment is that you cannot specify if an FAQ is for display on the Employee/Service Portal or Customer Portal, you can only specify Service Desk (Live App), Portals or both. The other is the ability to group and order FAQ's when you have a large volume of them within one service. Publishing of Documents
  6. @James Ainsworth Thanks for the update. Hopefully this will be something that will be considered soon as not being able to group/order them limits the practical use of the Document Libraries to build an extensive Knowledge Base. Cheers Martyn
  7. @Nanette Can you confirm which build this was fixed in? I will refresh our Progressive Captures and test. Cheers Martyn
  8. @Shamaila.Yousaf You should not need cards on the board to get the ID. Just click on the Design button to get to the Config Lane option. Cheers Martyn
  9. @Shamaila.Yousaf I believe if you open up the Board in the browser, the Board ID should be the number in the main URL. If you then go into Design mode and Config Lane, that should give the Lane ID. Cheers Martyn
  10. @Keith Stevenson Thanks for the update on the work and the timescale. Cheers Martyn
  11. @Jack_Podmore Just to confirm we have been advised that this is now logged as a defect under KE00164443. Cheers Martyn
  12. Is there any update on the fix being deployed for the Known Issue KE00163927, in relation the the Service ID variable not being populated for conditional fields and decision nodes in the progressive capture? Cheers Martyn
  13. @TrevorHarris When accessing the new 'Manage Login' option in the Admin tool to configure the new SSO screen, the drop down for selecting the 'Default Identity Provider for Single Signon' is not being populated on our instance so we are not able to set a default. Cheers Martyn
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