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Martyn Houghton

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Martyn Houghton last won the day on June 15

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About Martyn Houghton

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  1. @James Ainsworth I was using Chrome but able to replicate it in Internet Explorer as well. Cheers Martyn
  2. @James Ainsworth Thanks, obviously forgotten I raised it before . Related to be being able to suspend and wait for feedback, the BPM will also need access to the rating value as well. Cheers Martyn
  3. @Ehsan, @James Ainsworth Moving on from my earlier requirement, we are also now looking at using service request/change control workflow to manage all additions and removals of subscriptions. As such we would also need the ability to do this at the catalog level as well as service level. Cheers Martyn
  4. If the h_rating field is include in the Get Request Details node, we could still use the suspend node and then check if feedback was provided during the feedback period and then get the workflow to action. Cheers Martyn
  5. If you want to update the Title or Description of the a KeySafe record in the Admin Tool, the 'Save Changes' button does not activate when changes the former, so you are not able to save any changes. Cheers Martyn
  6. In addition to the 'Default Mailbox' option now present on each 'Service' details setting, it would be useful to be able to specify the default email address to be used from the Service, where the specified Mailbox has more than one email address associated with it. At the moment you inherit the Default Address from the mailbox specified in the service. The idea here would be that you can override the default email address on a service by service basis, so if you have a service which uses a leagcy address or a noreply one, you can specify it. Cheers Martyn
  7. @Dan Munns As per our conversation at Insights 19, this would be useful for us as well. +1 Cheers Martyn
  8. @Steven Boardman Following on from the Insight 19 session about keeping your service catalog as simple as possible and making more use of catalog items and subscription to this level, can the display of the FAQ be linked to the catalog subscription level as well. i.e. if you have a service with 5 catalog items under it, the user us only shown the FAQ's linked to the Service and those catalog items they are subscribed too? Cheers Martyn
  9. @Victor That role does give access to the config screen, but also to a lot of other elements. Is there a way to tie it down just to the Configuration Options and preferably just to the 'Service Desk' tile? Cheers Martyn
  10. Linked to my earlier post (below), we are looking to implement a BPM process to trigger after feedback has been provided on closed request. In order to branch following feedback has been provided we will need the Get Request Details node extending to include the Feedback (h_rating) field form the primary request table. Our objective would be then to log a follow up customer feedback service request against the service owner when feedback rating is provided and below a certain level. Cheers Martyn
  11. Can a new Suspend - Await Feedback option be added to the Suspend Node with Expiry. Our aim is to have a post closure process which triggers after the feedback has been provided, to follow up negative feedback. If it is possible if a variable or input can be used to get the Service Feedback Expiry period set in the service definition. Cheers Martyn
  12. I am trying to identify the permissions required to give a team leader who does not have full administration privileges, access to the Service Manager > Configuration options, in particular the Service Desk option, so that they can update a team as to whom is to be excluded from the request assignment. Is there an existing application right for this? Cheers Martyn
  13. Related to my post below, it would be useful to be able to specify a specific time as a well as date for the expiry of an API Key. Cheers Martyn
  14. When creating an API key with an expiry you select a date, for example the 23rd June 2019, but the expiry date gets set to the previous day at 01:00hrs. I suspect there may be a bug with the timezone calculation, as you would expect the expiry to be 00:00hrs on the 23/06/2019 or even 23:59hrs on the 23/06/2019. Can this be looked at please. Cheers Martyn
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