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Martyn Houghton

Hornbill Users
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Martyn Houghton last won the day on March 23

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About Martyn Houghton

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    Theale

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  1. @Daniel Dekel Thanks for the update that this is underway. Cheers Martyn
  2. +1 for us as well. Cheers Martyn
  3. Following on from the confirmation under the first post below, can we request an enhancement as part of the announced improvements for the customer portal as part of this year's roadmap (second post below) Cheers Martyn
  4. @Ehsan Thanks for the prompt response and action. Cheers Martyn
  5. The Phone action is missing from the 'Change Request' request type in Service Manager. This seems to have been missed when the changes where made to make this request type accessible/applicable to external customers. Cheers Martyn
  6. @James Ainsworth Thanks. I would have thought this would have been a common tender requirement, as without the password expiry all other password polices are mute. Cheers Martyn
  7. There does not appear to be a sort order in the drop down for the Service Category on the Service Portfolio page. It appears to be purely on database order based on the first occurrence in the populated list. Can a alphabetical sort order be applied to the drop down? Cheers Martyn
  8. @Ehsan To get around the issue caused by the blocking Employee Portal, as we use a domain proxy for our customer portal, could we redirect the the appropriate css/object reference to a local copy that we could then adjust? Also can you confirm the the font that is currently set as the hard coded deault. Thanks Martyn
  9. As part of our branding update we need to alter the font(s) used on the Hornbill Customer and Service Portals, to either use two new fonts, in our case VAG and Helvetica, or if only a single font can be used our corporate backstop is Airal. This was quite easy in the Support Works self-service as we could update the underlying CSS to achieve this, but I not been able to locate any settings or information on the Wiki on changing fonts on the portal. Can you please advise. Cheers Martyn
  10. We are just refreshing the branding and customisation on our portals to come inline with an updated corporate guidelines. We have noticed that even though we have updated the settings as per the wiki page (https://wiki.hornbill.com/index.php/Customising_Self_Service) when you open a Service Manager request, the colours setting which work up to that point in the portal are not honoured. As always a screenshot show it better. Initial screen with service catalog being displayed - primary text colour #212492 is correctly used. Entering a specific request it seems to go back to Hornbill defaults. Are there some additional setting or is this a bug? Cheers Martyn
  11. @dwalby Not a problem. Been there myself, when you can see the wood for the trees. Cheers Martyn
  12. @dwalby You just need to set the 'Process to Run' to use a Variable and pass it the 'catalogProgressiveCaptureId' setting. That should then ensure it selects the correct catalog PC dynamically. FYI we do have the setting in place to ensure that a catalog item is always set, so we do not branch or check for that in the PC. Cheers Martyn
  13. @James Ainsworth Is there any update on the ability for customer portal passwords to expire, which would then also trigger the application of any update password policies? This is still a reoccurring issue from our Internal Security Audit. Cheers Martyn
  14. @James Ainsworth Thanks for the update. My concern is that we are coming up on near a two year hiatus on making enhancements to the portal, especially for external customers, which means things are quite tired and functionality compared to other solutions has slipped. As mentioned above, it would be useful to be able to collate all the existing and future Customer Portal enhancements and issue under a separate forum, so that these can be more easily managed/assessed as what can be done now in the interim situation and what needs to be prioritised for when the Employee Portal split is completed. Obviously, if the Service Portal life-cycle is extending, which appears to be the case, some of these enhancements/issues may be applicable to the Service Portal as well. Cheers Martyn
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