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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,525 topics in this forum

  1. Request Source Types - Phone, IM/Chat

    By Martyn Houghton,   
    • 4 replies
    • 1.1k views

  2. Reporting Requirement

    By Michael Sharp,
    • 5 replies
    • 1.1k views

  3. Prevent 'Out of Office' responses from taking requests off-hold/changing status

    By dwalby,
    • 4 replies
    • 1.3k views

  4. FAQ order

    By Darren Rose,
    • 4 replies
    • 1.1k views

  5. More option button doesn't work with Firefox

    By Giuseppe Iannacone,
    • 7 replies
    • 1.3k views

  6. Closing resolved calls

    By HGrigsby,
    • 4 replies
    • 1.4k views

  7. Mailbox raising of tickets replies

    By Michael Wrightson,
    • 5 replies
    • 1.5k views

  8. Category Name

    By Alisha,
    • 8 replies
    • 1.3k views

  9. Default Cancellation Email for Service Request

    By RyanMesser,
    • 2 replies
    • 881 views

  10. New look for requests

    By James Bartle,
    • 8 replies
    • 1.8k views

  11. Actions on multiple requests

    By Kelvin,
    • 2 replies
    • 910 views

  12. Use Custom Date/Time Fields for Placing Tickets on Hold

    By Michael Sharp,
    • 1 reply
    • 709 views

  13. New product support options out of hours support 1 2

    By chriscorcoran,   
    • 29 replies
    • 3.9k views

  14. Tips on how to make analysts remember category

    By HHH,   
    • 3 replies
    • 1k views

  15. Link to local file

    By Alisha,
    • 9 replies
    • 1.5k views

  16. Cancelled Change Requests still appear on Request List

    By Martyn Houghton,
    • 6 replies
    • 1.2k views

  17. Report to show number of times assigned

    By Keith,
    • 7 replies
    • 1.2k views

  18. Text box bug

    By anitguy,
    • 13 replies
    • 2.2k views

  19. Catalog Item Subscribers

    By Guest Paul Alexander,
    • 9 replies
    • 1.6k views

  20. Service Manager Report Issue

    By samwoo,   
    • 8 replies
    • 1.5k views

  21. Self Service user cannot update requests

    By Stuart Torres-Catmur,   
    • 12 replies
    • 2.1k views

  22. Adding Custom fields into BPM Tasks

    By Jeremy,   
    • 4 replies
    • 1.3k views

  23. Reporting Date Assigned

    By SJEaton,
    • 4 replies
    • 907 views

  24. Viewing Request Attachments if you aren't the Request Owner

    By SJEaton,
    • 7 replies
    • 1.1k views

  25. Issue with Login to Customer Portal

    By SJEaton,
    • 13 replies
    • 1.7k views
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