HHH
-
Content Count
249 -
Joined
-
Last visited
-
Days Won
5
3 Followers
Recent Profile Visitors
897 profile views
-
Please add a column showing if a request has open (unfinished) activities attached to it. It would be an excellent feature for several request types.
-
enhancement Add ability to link requests from request list multi-actions
HHH posted a topic in Service Manager
It would be nice if you from the request list, search result list or a view could click the check boxes for several tickets and link them as part of the request actions. -
*Facepalm* I have totally missed the "Follow" feature. Thanks for the input. Request withdrawn.
-
Any update on this? We have consortia with more than 40 organisations which are verydifficult to manage without this kind of structure
-
+1 for this
- 1 reply
-
- 1
-
-
- site
- parent organisation
- (and 1 more)
-
Hi We often reassign requests to 2nd line support or other groups and in order to keep tabs on them we add ourselves as member before reassigning. It would save a lot of clicks if this could be done automatically in a similar way to app.requests.addColleagueAsMemberWhenRaising. So adding an "app.requests.addOwnerAsMemberWhenReassigning" setting Or a one click button "add me as member"
-
@Ehsan Please put this in the "Tips and Tricks" section
-
JIRA iBridge - Create Issue operation
HHH replied to Martyn Houghton's topic in Integration Connectors, API & Webhooks
Just check that noone has disabled the Jira user in Jira, something that happened to us when I set up our Jira integration. A bit frustrating to say the least -
+1. Not only for resolution but for timeline updates as well.
-
+1 from us. Both for timeline updates and resolutions
-
Wiki is rather empty on the subject. https://wiki.hornbill.com/index.php/Guest_Account_Templates
-
enhancement Expiry option/setting on "Wait For Request Owner" node
HHH replied to HHH's topic in Service Manager
Thanks @Steven Boardman Are you aware if there is a way through a flowcode variable or otherwise to notify the team manager without having to resort to hard coding each team and manager-user into the Business Process? -
We have the same scenario and solved it by looking at customer organisation using a custom field for "default service desk" and in other places by looking at contact language
-
Hi Hornbill Anything on this. We work in 8 languages and being able to use templates rather than manually writing everything or using snippets would help a lot. Also when building BPM's it's a hassle to need to branch every process 8-ways depending on language as soon as customer communications is neccesary.
-
Raise New Request - Copy options - Connections & Attachements
HHH replied to Martyn Houghton's topic in Service Manager
I'll add us as interested as well since we have a lot of linked requests this would ease things- 7 replies
-
- 1
-
-
- connections
- attachments
- (and 2 more)
