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Hornbill Users
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About HHH

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  1. Fixed by deleting Progressive Capture and recreating it again.
  2. HHH

    Sub-statuses not showing

    @Victor Sorry, pressed save too soon. Also attached are change screenshots.
  3. HHH

    Sub-statuses not showing

    @Victor Here are some screenshots, first incidents: Then the Changes.
  4. I changed progressive capture and customer but it's still showing so it appears service related.
  5. Does anyone know where the link circled in the screenshot is set. It appears in one of our progressive captures and I cannot find where or why. If I click the link it will open a list of all (I mean all) catalogue items, regardless if customer has access to them or not. Capture is a custom form but no flowcodes are used.
  6. HHH

    Direct link to request in portal

    This does not seem to work for external clients through the customer portal. Would it be possible to have some kind of tokenized link for login? I.e one with a long "random" string.
  7. @Josh BridgensWe do have some challenges integrating everything but that's another story
  8. HHH

    Filtering CI subscribers

    +1 it's great to have permissions on CI level but a little heavy to administer
  9. Originally it was the Email Template set in the Service Designer. Unfortunately for us we work in 8 different languages but we have to use a manual workaround using snippets
  10. We also told customers support was portal only. Request updates are followed by a snippet email telling them their ticket has been updated and a link to the ticket.
  11. Hello everybody I have created global sub statuses for incidents and changes but when I go to my service portfolio to set them up I cannot use the ones for change. The ones for incident are usable but display the orange/yellow warning Very odd, has someone encountered something similar? Screenshots attached
  12. HHH

    Ordering of Services

    Not completely since they are grouped by type. It would be nice to have the most popular on top regardless of type.
  13. HHH

    Ordering of Services

    Could this then be expanded to also include ordering of Catalogue items, thanks?
  14. HHH

    Is there a way to split tickets ?

    Have one of them customer and the other as Impacted using the connections function