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dwalby

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About dwalby

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  1. dwalby

    Request Details - Custom Fields

    @Victor strangely on second attempt of logging a request of this type the fields mapped correctly, weird.
  2. dwalby

    Request Details - Custom Fields

    @Victor - I think it's something to do with the fact I'm using the same BPM for 2 separate Catalog Items as it successfully maps the fields for one Catalog Item but not the other... Will update if I find out what it is.
  3. dwalby

    Request Details - Custom Fields

    Following on from this, I've setup a ProgCap with a custom form that maps the completed form answers to Custom Fields within a Custom Details Form. Strangely it seems to be skipping one of the field mappings and messing up the ordering of the form. As you can see below, the ProgCap for this field maps to h_custom_b This should then map to the below Custom Field within the Details Form. As you can see the field in the form is blank but has mapped the ProgCap answer to the field below (Number of people affected which is h_custom_c) Any ideas why this might be?
  4. dwalby

    Progress Capture - Branch on department

    @Victor - Sorry to chase, has there been any progress on this? If not, do you have any suggested alternative methods? Thanks in advance
  5. dwalby

    Viewing Sites within Service Manager

    Thanks @James Ainsworth
  6. dwalby

    Progress Capture - Branch on department

    @Victor - Thanks, hope we can get a resolution to this as I was hoping to go live with the solution next week.
  7. Yeah I was tempted by Planet Coaster! Maybe next time, or I could try the shady underworld of marketplace Steam keys for a hefty discount...
  8. Any of you buy anything during the Steam Summer Sale? I think I must've spent a day in total trying to find something to buy - I had £50 Steam credit, ended up getting: HITMAN - GOTY Dragon's Dogma Just Cause 3 Firewatch Hellblade Crazy Taxi Fahrenheit
  9. dwalby

    Progress Capture - Branch on department

    Thank you! Will test this.
  10. dwalby

    Progress Capture - Branch on department

    @Victor Silly question, but how do I subscribe a department to a catalog item? I know how to subscribe departments to Services, but can't see an option for Catalog Items?
  11. dwalby

    Progress Capture - Branch on department

    @Victor Thanks, that's a shame, but your alternative solution should work.
  12. dwalby

    Progress Capture - Branch on department

    Scenario for doing this by the way is for reporting Data Breaches (required by GDPR), the branching is required for a particular department who need to provide more information than anyone else in the organisation.
  13. Hi all, On the Service Portal is it possible to create a branch during the Progress Capture based on the requester's department? I've tried adding a Organisation Details node to the Progress Capture, then branching on Organization Details->organizationID == %organisation%/%department%/ but it doesn't seem to work. I am however testing this myself and I'm a member of multiple teams within Hornbill, not sure if that's the issue? Thanks in advance
  14. dwalby

    Request Details - Custom Fields

    Thanks @Victor Another question... maybe one for @Steven Boardman as he's just replied on the other thread in relation to this. I've noticed the Change Request details form has pre-defined fields available, is it possible to automatically map ProgCap answers to the Change Request details form using the concepts outlined here? https://wiki.hornbill.com/index.php/Mapping_Fields_from_Customised_Forms I can't see a mention of the pre-defined Change Request fields in the wiki but assume it'd be a case of mapping to the fields such as h_implementation_plan for example?
  15. Thanks @Victor in that case I have just posted a question here with regards to custom fields which I need some clarification on.
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