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Default Cancellation Email for Service Request


RyanMesser
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Hi, 

I was wondering after some research if its possible to send an notification if a request has been canceled for a particular service? I have made a custom email template that I'd like to use, bare in mind that that the request could be canceled at any stage in the work flow.

Thanks

Ryan

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49 minutes ago, RyanMesser said:

I was wondering after some research if its possible to send an notification if a request has been canceled for a particular service?

Simple answer is no I'm afraid ... :( 

You can still send notifications for this to request owner or to the team that owns the request but I think your question is regarding sending an email to the customer on the request which is currently not possible.

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