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Daniel Dekel

Hornbill Developer
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Daniel Dekel last won the day on March 21

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    Israel

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    http://www.hornbill.com

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  1. Hi @HGrigsby, Thank you for the details. Can you please do one more thing to help us see what is the problem? Go to the News Feed view Refresh Your browser (F5) In the right menu named "My Menu" there is an option called "Start Diagnostics" - Click on it Go to the Contacts List view Wait a second and then go to "My Menu" and click on "Stop Diagnostics" A popup will open with the option to download or copy to clipboard. Select the easiest option Send me these via a Private Message in Hornbill Community. This will help us understand if there is an error going on that we can't see. Thank you Daniel.
  2. Hi @HGrigsby, What browser and Operating System are you using? We can't replicate this issue. If you refresh is still not working? Regards, Daniel.
  3. Hi @Claire Holtham, Our next build will be available either before the 2nd of April or at the same day. Regards, Daniel.
  4. Hi @Sam P, Will be fixed in our next build. The Service Manager is looking at the Requests List. Thank you, Daniel.
  5. Hi @Art at BU, Regarding your comment - The New UI is set per browser per machine, so if you switched in let's say Chrome and you open in Firefox, if you hadn't switched before you will see the old UI with the button to switch. As the tooltip says, there is no option to get back to the old UI anymore once you switched. This might be the confusion you had in the multiple browsers. Hope is more clear now. Daniel.
  6. Thank you @Alisha, @Berto2002, I've done some investigation to understand what is the problem. There are small differences for users depending on what is the Operating System, browser and specific configuration for each. When we changed the font to Roboto, some users had the font rendered a bit different than others and in some cases with a bad resolution. We are going to change the way we display fonts and use the system font. It will be a Sans type, making it easy to read and optimized for each operating system and browser. I hope this will improve the experience for everyone. Our next build will include this change. Thank you again for your patience and feedback. Daniel
  7. Hi @gabraham, Regarding I can see the problem. Functionality here should not change from the previous UI. We'll look at the issue and fix this. Thank you for reporting, Daniel.
  8. Hi @Alisha, Sorry for the delay but we had been investigating and discussing between teams about the best solution for this issue. Could you please let me know what Operating System and browser do you and your colleagues use? We do have an idea what is going on but just to make sure we need these details. Thank you, Daniel.
  9. @Andrew Tasker I can confirm the issue with the export is now fixed. Please refresh (F5) to have it working. Kind regards, Daniel.
  10. Hi @Andrew Tasker, Checking this now... Will let you kow. Daniel
  11. @Euan Coleman, It is now working. You can now refresh the page (F5). We've just pushed a patch to fix the issue Daniel
  12. Hello @Euan Coleman, Thanks for raising the problem. This is a defect and we will fix this for our next build. Should work the same as before. Kind regards, Daniel
  13. Hi @Sam P, Thanks. That gap is because you see two items inside the same widget and not between two widgets. But We can have a look at this, perhaps we should use the same gap for all internal widget items. Regards, Daniel.
  14. Hi @Berto2002, That is correct. Getting more in to technical aspect, your screenshot includes a CSS variable that is not in use (dkl-font-family set to "Poppins"), so that is irrelevant in this case. The correct font that is being loaded is "Roboto". With a default size of 14px (1 rem). Previously the problem was that It was using Roboto but not all browsers were loading it, so this was causing that each browser and OS was loading a different font type (the 2nd or 3rd in the list). That's why for some people it was changed and for others it was not. Hope it is more clear. Regards, Daniel.
  15. I can confirm the problem was solved. Just refresh the browser and open again the template. Sorry for the inconvenience. Kind regards, Daniel
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