Jump to content

Issue with Login to Customer Portal


Recommended Posts

Hi, I am about to go live with our first form on the customer portal on Monday and I have therefore set up a number of contacts under an organisation called Waltham Forest Services Ltd and given them a Login ID and Password.  These were working ok last week but yesterday and today I can't access the portal using any of these, I get the following error message.  Please advise what this might be?

Thanks, Sam



Link to comment
Share on other sites

2 minutes ago, SJEaton said:

Yea that's where I have then set up.

If you associate a contact to a portal from "Guest Accounts" interface it should then appear in "Portal Accounts" interface... if it doesn't, then that's a defect... :unsure:

Link to comment
Share on other sites

Well it looks like their access is ok now (not sure if there was a defect or not?)

Another question, if you want to pull in their name as a variable in an email what do you use?  Custom Coworker Firstname doesnt seem to be working??

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...