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Alisha

Hornbill Users
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Alisha last won the day on November 15 2018

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About Alisha

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  1. Hello, On the Main Request Table - https://wiki.hornbill.com/index.php/Table_Info:_Main_Request_Table - it mentions the field h_impact and that it's not yet implemented. I was wondering when this will be implemented please so we can report on Impacted customers? Many thanks, Alisha
  2. Hello, Is there a field within h_itsm_requests for the ID of the analyst who updated the request? I can't seem to find anything for that. We need to report on how many times each analyst has added a customer as 'Impacted' each month. I've had a look at h_itsm_request_connections but can't seem to find anything that fits in that one either. Any help would be much appreciated. Many thanks, Alisha
  3. Hello, We've noticed an issue with our categories/summaries after build 1727 was installed this morning. We have the summary set as the logging category in the Business Process. In the Incident Configuration, we have set the 'Request Category Level' to hide two levels. However, when requests are logged, the summaries are now showing the category levels that we have hidden. This wasn't an issue before the update. Has anyone else noticed this issue?
  4. Hello, Is it possible to have more than one person in the 'Used by' field in Assets? We have teams that operate in a hot desk environment and it would be handy to have a few assets displayed for each customer. Many thanks, Alisha
  5. Hi @Steve Giller, We'd like a slideshow displayed in the Service Desk without all the behind the scenes admin functions. Would it be possible to have a link to the slideshow on this page (below)? Many thanks, Alisha
  6. Hello, We'd like to start using the slideshow/wallboard feature and I was wondering if we can assign a role to a basic user so they view it? We'd rather not use our own user logins for security reasons. Many thanks, Alisha
  7. Yes, I like that idea, @Martyn Houghton
  8. Hello, Is it possible to link Simple Lists? So if a customer selects one option on a list, it automatically populates the form with another option on a different list? Many thanks, Alisha
  9. Hello, I'd like to use a List of Counters to count how many times a request has been assigned for the first time to a different team on a daily basis (all requests that are not first time fixes). I think I need to join h_itsm_requests with h_itsm_request_team_assignment, but can't see a way of using a join on a COUNT in List of Counters. Is this possible please? I'm still new to this, so any help would be much appreciated. Many thanks, Alisha
  10. I have removed the 'Period Filtering' and applied h_dateresolved >= curdate() in the SQL filter. However, I still need a way to enter h_createdby = h_resolvedby_user_id, but not sure how to do this properly. Could anyone help please?
  11. +1 This will be useful for us as well.
  12. Hi @James Ainsworth, We're in a similar situation and I was wondering if it's possible to not have any text displayed when there is no data, or simply have a '0' displayed instead of the text? Many thanks, Alisha
  13. Hello, I'm creating a data chart widget for first time fixes. I have used the Sql Group By option but there is no Sample Period for 'Start of this day'. How would I show how many first time fixes an analyst has done per day please? I have managed to do it for the week, but we'd really like it to show per day. Many thanks, Alisha
  14. Hello, I'd like to create a report that includes the analysts' User Handle. Is this possible please? Many thanks, Alisha
  15. Hello, Is there a way of having a label (or other field) appear based on a set date? For example, for some information to only appear when today's date is 8th October, and then to stop appearing when it's 9th November? Just a thought, so we can prepare captures in advance, rather than update it on the day we need it. Many thanks, Alisha
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