Catalog Item Subscribers

[Guest Paul Alexander]

Morning

In your update on Friday (1248) you've mentioned:

• As a Service Owner, you can subscribe users of a Service on a Catalog item by Catalog item basis {CH00139627}

 

I'm pretty sure I saw this option in the services list yesterday (or Friday maybe...) but I think it's disappeared today. has it been 'pulled' for some reason or was I dreaming?! 

thanks

[Steven Boardman]

@Paul Alexander should be there on each catalog item in a service

Steve

[Guest Paul Alexander]

Hi @Steven Boardman

It was there yesterday......but not today:

[Steven Boardman]

@Paul Alexander could you perhaps trying clearing the browser cache?

[Guest Paul Alexander]

HI Steve

Ok...it looks like the option IS there, but not on all CI's.

Is this option only available if the Service is subscribed to a subset of people? 

[Lyonel]

@Paul Alexander @Steven Boardman isn't this button displayed only if you allow connections against the request type?

As opposed to:

(Sorry about the screenshots of screenshots)

[Dan Munns]

@Paul Alexander you need to add the users / groups that have access to the service and then filter them on each CI, so yes you will need to have some subscribers to see the manage visibility button. The connections button thing is a coincidence.

[Steven Boardman]

@Paul Alexander

There is some info on the wiki around the way the includes and excludes works

https://wiki.hornbill.com/index.php/Managing_Request_Catalog_Visibility

or basically what @Dan Munns said

@Lyonel the visibility is not dependant on the connections - maybe we should have used a different icon

[Guest Paul Alexander]

Thanks @Dan Munns, @Lyonel and @Steven Boardman

I'll have to do some reading and playing! 

So basically, if a Service is subscribed to by everyone, I won't get this option - is that correct? If I manually subscribe all the groups on a group by group basis to a service, then I WILL get the option to change the visibility of each CI...is that correct?

 

thanks

[Steven Boardman]

@Paul Alexander if all internal employees work for an organisational grouping - say Vinci then you could subscribe that org grouping to the service. 

If you didn't want a CI available to john in accounts you could add john as a subscriber to service directly, and then on the CI you did not want hi to see, you would exclude him

Likewise if you had Sales, Marketing, and HR departments subscribed to the service, and you didn't want HR to see one of the CI's in that service you could just exclude the HR department on the CI you didn't want them to see or view

Hope that helps