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Found 3 results

  1. Hi all. I'm pretty new in my role within Hornbill and this is my first post here. I hope this is the right place to ask this. I'd like to use a branch with the flow resulting in two options depending on my conditions: 1 - Flow out to the standard form to set the request category; 2 - Flow out to a different node where I could force the request category to a fixed value without user intervention. My question is: Is this possible? If yes: how can I set the request category to a fixed value during PC? Using which node? Thanks, Alberto
  2. Due to the fact that request categories cannot be translated at this time we decided that the support agent and not the customer will set the request category. How do we make sure the support agent does this? If we make it mandatory in the process it will be a problem for those services where we don't want to use request categories. Suggestions on how to solve this in a nice way?
  3. Guest

    Request category

    Hi I have created two processes (incident process and service request process). The progressive capture for both the processes uses the 'request category' form. My understanding is the request category is only available/visible via the analyst view and not via the portal. Hence users creating a request via the portal would not be asked to input/select the request category. This is fine and works for the incident process that I have created. However for the service request process I have created, when raising a service request via the portal it asks the user to input/select the request category. Why is this happening? I was not expecting this to happen here. Can you please help me Sonali
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