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Darren Rose

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Darren Rose last won the day on October 19 2018

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About Darren Rose

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  1. Darren Rose

    Live Time Sheet Updates

    Sounds like a good update @AlexTumber
  2. Darren Rose

    BPM - Add and Remove Assests

    Hi The ability to interact with assets as part of a BPM would be really useful. We're looking to incorporate asset management into more of our process, in particular our site mobilisation and decommission processes where are managing multiple assets as part of a process. Being able to look up assets and update their fields (i.e. 'in stock' to 'deployed' would be extremely useful in streamlining, and controlling process. At the moment, we're relying on human intervention too much, which can lead to mistakes and quality issues. Any ideas @Steven Boardman? thanks Darren
  3. Good Morning We have finally activated the knowledge centre on the service portal, and it would be good if when the user identifies that the FAQ answered their question, that this was recorded somehow and the procap finished. Has anyone else looked at how this could be done, or have any ideas on the best way to capture that an FAQ answered the question and avoided a ticket being logged? Thanks Darren
  4. Darren Rose

    Project Task Audit History

    Good Morning The audit history for project tasks does not appear to be working... can this be looked at please? Thanks
  5. Darren Rose

    User can't log in

    Thanks @TrevorKillick
  6. Darren Rose

    User can't log in

    We had some licenses which Gerry gave us. We've been testing the Service Contracts feature, which was in BETA, and feeding back on how it could be improved etc... You can see posts where I have been providing feedback on it. Can access be given back so that we can help continue with testing BETA features, or do I have to now purchase licenses? Thanks Darren
  7. Darren Rose

    Links against an organisation

    Not quite, unfortunately. Each of you organisations has a separate sharepoint library. We have c. 20 organisations, therefore I think we'd have to have 20 custom buttons on the form with the way it's currently configured?? I may have missed a trick here of course Thanks Darren
  8. Darren Rose

    Links against an organisation

    Would it be possible to add a section links against an organisation, similar to how we added to links to Project manager. We use sharepoint as our documentation mgmt system, and being able to add links to the various sharepoint libraries that apply to an organisation would be really helpful thanks Darren
  9. Darren Rose

    Filter not applying??

    Thanks @Daniel Dekel If it can be added to the list, that would be great
  10. Darren Rose

    Filter not applying??

    Hello In Service contracts, when you make a selection using the types or sub types, the filters on the right hand do not update with the numbers of the view. In my example below, we have 173 contracts, 7 of which expire in 30 days. When I apply the type and subtype filter, it still says that there are 7 contracts expiring in 30 days. Would it be possible for the number to update based on the types and subtypes selected? Thanks Darren
  11. Darren Rose

    Error on reporting using Power BI

    Thanks @Steve G @Victor We're only using R script as the data source, and not combing multiple data sources.... I'll double check some of the relationships and the columns to see if we can identify what is now causing the issue
  12. Darren Rose

    Export Project Tasks

    Thanks, @AlexTumber
  13. Darren Rose

    Export Project Tasks

    Would it be possible to have the option to export project tasks as a CSV, similar to how you can export the Request view in Service manager? Thanks Darren
  14. Darren Rose

    Improved Gant Chart View

    Milestones are missing from the gant chart view, so adding them in addition to the tasks would allow us to view the milestones in a view similar to MS Project etc...