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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,524 topics in this forum

  1. Setting values on automated Request

    By Steve Giller,
    • 6 replies
    • 1.5k views

  2. Avoid an email update changing the request status to open?

    By P. Nordqvist,
    • 10 replies
    • 1.5k views

  3. Summary not being pulled into email

    By Dan Munns,   
    • 7 replies
    • 1.4k views

  4. Mailto: in Progressive Captures

    By Alisha,
    • 4 replies
    • 976 views

  5. Logging Incidents - Ideas Required

    By Dan Munns,   
    • 6 replies
    • 1.2k views

  6. Size limit of images in progressive captures

    By Alisha,
    • 3 replies
    • 912 views

  7. Progressive Capture - Switch Captures

    By Alisha,
    • 7 replies
    • 1.3k views

  8. Reopening request via portal not working

    By nasimg,
    • 13 replies
    • 2k views

  9. Request/Closure Categories not saved?

    By Catherine,
    • 3 replies
    • 858 views

  10. Unable to Assign Myself Incident Requests

    By Daniel Nespoli,
    • 1 reply
    • 748 views

  11. Business Process nodes moving when linking together

    By LawesD,   
    • 8 replies
    • 1.6k views

  12. Forgot Password not sending email from Service Portal

    By P. Nordqvist,
    • 2 replies
    • 806 views

  13. Multiple people interested in request - portal visibility

    By chrisnutt,
    • 16 replies
    • 2.6k views

  14. Auto Emailing of Scheduled Change?

    By Josh Bridgens,
    • 1 reply
    • 848 views

  15. Known Error Workaround Variable for email templates

    By dwalby,
    • 0 replies
    • 576 views

  16. Identifying Email Templates that are not used

    By samwoo,
    • 7 replies
    • 1.4k views

  17. IMPORTANT! Hornbill Instances Unavailable [RESOLVED]

    By Victor,
    • 11 replies
    • 2k views

  18. Progessive Capture - Drop Down List with Titles

    By Daniel Nespoli,
    • 6 replies
    • 1.5k views

  19. Problem with nested parallel processes

    By Guest Paul Alexander,
    • 13 replies
    • 1.6k views

  20. New two stage closure logic 1 2

    By Keith,
    • 32 replies
    • 5k views

  21. Teams disappearing

    By yelyah.nodrog,
    • 3 replies
    • 815 views

  22. Can't connect to Hornbill

    By Joyce,
    • 1 reply
    • 1k views

  23. Unable to access Hornbill

    By chrisnutt,
    • 4 replies
    • 1.2k views

  24. Analyst Timeout

    By Tina.Lapere,
    • 10 replies
    • 1.6k views

  25. Progressive Capture - Date Control

    By Alisha,
    • 2 replies
    • 790 views
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