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  1. I am unable to access all the nodes on a BPM in the editor in the Admin Tool for Service Manager. Node(s) are off the top of the canvas and the scrollbar is fully up. Also browser, Chrome, zoom setting is at the normal 100%. Any idea? Cheers Martyn
  2. Would it be possible to have additional options added to the entity 'Timer' node to allow the manual pausing and unpausing of the Response and Resolution in the BPM, so that this can be controlled by workflow so having the option to control this outside of the automated status change process. Related to my earlier post link below. Cheers Martyn
  3. We are looking to implement Change Control requests in Hornbill to manage and record service subscription changes to Hornbill services for out external customers. As such we would like to automate the process of adding and removing service subscriptions both at the primary service and secondary catalog level. Therefore can we request a new BPM Node Object to allow interaction with Service Subscriptions. * Query Subscriptions - Pass in Subscriber Type and Subscriber ID, result list of Service ID object is subscribed too. * Query Service Subscription - Pass in Service ID, Subscri
  4. Following on from my previous request to be able to create new Assets from the Service Manage Request View, can we also request an enhancement to be able to create new assets from the Service Manager BPM. We would like to be able to:- Create New Asset, to be able to create a new asset passing the required fields. Link existing Asset, be able to link an asset to the current request, passing the asset id. Share Asset, i.e. turn on sharing and pass the id to the object to be shared too, in our case external organisation (Organisation ID) Update Asset, as per Create,
  5. Hello. We have started using the "Custom Buttons" with "Auto Tasks". There is a key feature missing... Inputs into the "Auto Task" can only be given from existing variables. I would like to have an option for the input variable to pop up with a data entry box. I could then seamlessly "branch" from the input rather than creating several buttons with similar process. (I know i could use the Data Form and assign a Variable Text to that but this is not seamless) Thanks Jamie
  6. I know this has been mentioned numerous times but I can't find the response to this, I have a date that I get via the Cloud Automation node e.g. But all I require is the day, month, year.... I have this node to convert but it comes back blank so the input format must be wrong?
  7. I have built my change management flow and i have noticed that one of the 'Hornbill' automation nodes doesn't seem to be doing what I have asked it to. This is my flow and i have highlighted what isnt working: The ticket should auto assign back to the change management queue, but it isnt. Here is the node config: what am i doing wrong?
  8. Is it possible to create bulletins via a BPM? This would be great to allow the creation of these as we are looking to use the the Service Status functionality to mark services as impacted etc, however if there is a system that is down etc and as part of this we would like the opportunity to create a bulletin to display on the Employee Portal. Maybe we could have our own stock imagery for maintenance/failures etc to link for images and then the text is pulled from a custom field etc, also when the maintenance is over or the system is fixed via the BPM we can then remove or retire the
  9. Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick. Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process. At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a no
  10. Can we request a enhancement to add a new BPM Node to allow the sending of Hornbill Notifications from the workflow to a user or team. In our example we are undertaking an auto assign process in the workflow and want to force the sending of a notification to a user/team based on the severity of the issue. At the moment we would have to send an email rather than use the inbuilt Hornbill platform. Cheers Martyn
  11. Hello. I am looking into ways that I can create a BPM that assigns tasks depending on if the User is in a group. I have attached a sketch BPM to show example. (The logic for the decisions has not been applied so ignore errors) Custom Attribute Solution I have considered using "Custom Attributes" to determine if a User has that software e.g "Custom Attribute A" = Yes / Custom Attribute = Software 1 My issue with this is we have more software than "Custom Attributes" and I dont know of an easy way to populate these fields automatically.
  12. Is there any update on having the ability to pause and unpause an event when interacting with a Contract Event via the BPM? Cheers Martyn
  13. I am sure I must be missing something simple, but how do you add a request to the Board in the New Board Manager from the BPM? I can see how you would do it with the Service Manager Boards, but not with the new Board Manager ones. I can also see how you do it in the SLA Escalations actions, but I want to add it to the board as soon as it is logged based on it fitting certain criteria. Hopefully someone can enlighten me what I have missed. Cheers Martyn
  14. Is there a way to have a decision based on time/date? e.g. we have a process which asks 'when is this person leaving' in a pcf with a date picker. We then use this to put requests on hold until this date, before closing thier accounts etc, however if someone selects a date in the past the on hold node can't cope with this and the BPM fails. So is there a way decision can be made, e.g. is this date (from variable) in the past?
  15. In Admin Tool 1202, it mentions the the ability to edit live instances of a BPM has now been moved to general availability. "Workflow - BPM - Editing Live Instances: Removed experimental flag. Feature is now generally available." Is there any documentation on this at all? Is it possible to make a correction to a previous version of a BPM and it applies to all current active requests, or do you have to make the change to each request instance of the BPM? Cheers Martyn
  16. So when I have gone into a decision today that looks for contains it seems that it has split the word/phase into separate individual components? Why has this happened and does this affect new decisions do we now need to set them up like this (as this is very labour intensive!)?
  17. I have noticed a few of our BPM's are showing the a really old version as the available one to publish. Is there a reason this is happening and is there any way to correct the one that is listed as available to publish to be the current one being used?
  18. Good Afternoon We want to move our Change Management process away from Sharepoint and use Hornbill Service Manager instead, one question I have is when a change has been approved is there a way for the Business Process Workflow to create a calendar event automatically for a CAB Meeting. Thanks Deejay
  19. Hello, Within one our our release tickets we have go an error stating "No matching gotoIf found" when looking it looked like the user may of pressed the wrong raise button and skipped the PC asking for the release type. The user re-did it and selected the release type but this still did not get pulled through. Nothing has changed within the BPM and other release tickets have been raised without any issues. I have added the release type from within the form in the ticket and re-tried last step but this will not work as it wont pull the info back through. Any help would be great thanks.
  20. We have had a BPM fail with the below error nothing has changed within the BPM recently and all other tickets have not had this issue, after retrying the last step it sends out the notification email it is complaining about but does not progress. Any help would be great thanks.
  21. With increased complexity and volumes of requests on our instance we are seeing more occurrences when operations in the BPM which are sequenced sequentially in the BPM are not completing or committing there changes to the request before the next node is activated, i.e. there operations are overlapping/unsynchronised. Though most of the time this is not critical to the operation of the BPM, but there are times when this is critical as the subsequent node is dependent on the former step. We have found that with increased volume, we have had more occurrences of issues with the BPM where the
  22. Hi, We've recently turned on the 'experimental.feature.bpm.allowinstanceediting' setting, which has proved useful for troubleshooting process failures. However, we've tried to use this feature over the last few days and it no longer appears to be able to load the BPM. The above screen sits and tries to load - this happens for all BPM id's. I've even tried turning off the 'experimental.feature.bpm.allowinstanceediting' setting, and then turning it on again, and still no luck. Is there a known issue with this? Is there anything you can advise, as this is a very us
  23. Not sure if anyone else has this problem or if this has been discussed previously (have searched the forums). Our change requests go through several stages of authorisation: CP1, CP2 etc. These stages require a completion of a task from the owner of the change at which point the Change Manager is contacted to approve the next level. This issue we have is that your change manager recently left and whilst I have updated the BPM for new requests all the old requests that are still in progress break when getting moved to the next stages. Here is the error message returned for this
  24. Can I request an enhancement to have a new formal BPM process to switch the security context from the User to the System Context. In our example we have removed the User's permission to 'Close' a request, they only have permission to set it as 'Resolved'. This is because we have a number of post Resolution/Closure operations automated in the BPM. However at the moment we have to use the 'Suspend Await Expiry' with the minimum value of 1 minute to trigger the BPM security context to switch from the user who does not have permission to close the request to the system context which does. There
  25. Hi Could someone tell me why this message is coming up please The specified task 'TSK20191022000006' is configured to not allow completion, if progress is not 100% All fields have been completed in the task.
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