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Found 93 results

  1. Would it be possible to have additional options added to the entity 'Timer' node to allow the manual pausing and unpausing of the Response and Resolution in the BPM, so that this can be controlled by workflow so having the option to control this outside of the automated status change process. Related to my earlier post link below. Cheers Martyn
  2. I have noticed a few of our BPM's are showing the a really old version as the available one to publish. Is there a reason this is happening and is there any way to correct the one that is listed as available to publish to be the current one being used?
  3. Good Afternoon We want to move our Change Management process away from Sharepoint and use Hornbill Service Manager instead, one question I have is when a change has been approved is there a way for the Business Process Workflow to create a calendar event automatically for a CAB Meeting. Thanks Deejay
  4. Hello, Within one our our release tickets we have go an error stating "No matching gotoIf found" when looking it looked like the user may of pressed the wrong raise button and skipped the PC asking for the release type. The user re-did it and selected the release type but this still did not get pulled through. Nothing has changed within the BPM and other release tickets have been raised without any issues. I have added the release type from within the form in the ticket and re-tried last step but this will not work as it wont pull the info back through. Any help would be great thanks.
  5. We have had a BPM fail with the below error nothing has changed within the BPM recently and all other tickets have not had this issue, after retrying the last step it sends out the notification email it is complaining about but does not progress. Any help would be great thanks.
  6. With increased complexity and volumes of requests on our instance we are seeing more occurrences when operations in the BPM which are sequenced sequentially in the BPM are not completing or committing there changes to the request before the next node is activated, i.e. there operations are overlapping/unsynchronised. Though most of the time this is not critical to the operation of the BPM, but there are times when this is critical as the subsequent node is dependent on the former step. We have found that with increased volume, we have had more occurrences of issues with the BPM where the logic (decision nodes) or subsequent actions have failed to work as intended or apply the correct route through the BPM due to the update on the request not being completed prior to the next stage. We have found this occurring in a number of scenarios, some which I have listed below:- Using 'Update Request > Priority' then following it will 'Update Request > Service Level' will often fail to update the Service Level, as the second step does not pick up the changed priority value. We have had to insert some delaying nodes and a loop to wait for the update to the priority to be committed to the database/cache. When a request is taken off hold by applying a request or customer portal update, the BPM will resume before the update has been fully applied and the sub status updated as per the setting on the service, which results in get request information node and decision node having the incorrect data, i.e. sub status, so the incorrect logic is applied following the request coming off hold. Updates to custom fields are not picked straightaway, so when these are injected into objects such as task descriptions, email templates etc, they do not contain the new values. Can we request an enhancement to add a setting to BPM Update and Suspend nodes to force them commit all changes to the database/cache before the node is completed and passes operation on to the next node in the BPM. This can default to the current behaviour but where it is necessary to ensure proper sequential operation this can be enabled. Cheers Martyn
  7. Hi, We've recently turned on the 'experimental.feature.bpm.allowinstanceediting' setting, which has proved useful for troubleshooting process failures. However, we've tried to use this feature over the last few days and it no longer appears to be able to load the BPM. The above screen sits and tries to load - this happens for all BPM id's. I've even tried turning off the 'experimental.feature.bpm.allowinstanceediting' setting, and then turning it on again, and still no luck. Is there a known issue with this? Is there anything you can advise, as this is a very useful tool, and I have an outstanding issue to investigate. Many thanks, Neil
  8. Is there any update on having the ability to pause and unpause an event when interacting with a Contract Event via the BPM? Cheers Martyn
  9. Not sure if anyone else has this problem or if this has been discussed previously (have searched the forums). Our change requests go through several stages of authorisation: CP1, CP2 etc. These stages require a completion of a task from the owner of the change at which point the Change Manager is contacted to approve the next level. This issue we have is that your change manager recently left and whilst I have updated the BPM for new requests all the old requests that are still in progress break when getting moved to the next stages. Here is the error message returned for this workflow: Xmlmc method invocation failed for BPM invocation node 's1/approval-00dccce6-55ba-4fb6-0c90-c1e4d3d2879e': <methodCallResult status="fail"> <state> <code>0200</code> <service>task</service> <operation>taskCreate2</operation> <error>The specified user &apos;USERNAME&apos; does not exist</error> </state> </methodCallResult> Is there anyone to fix these with the live calls as having to recreate the change or resolve them without the relevant stages completed is not best practice and won't look great come audit time.
  10. Can I request an enhancement to have a new formal BPM process to switch the security context from the User to the System Context. In our example we have removed the User's permission to 'Close' a request, they only have permission to set it as 'Resolved'. This is because we have a number of post Resolution/Closure operations automated in the BPM. However at the moment we have to use the 'Suspend Await Expiry' with the minimum value of 1 minute to trigger the BPM security context to switch from the user who does not have permission to close the request to the system context which does. Therefore having the ability to switch context without waiting would be a great help, as the users think the process is not working as it has not gone straight to Closed. Cheers Martyn
  11. Hi Could someone tell me why this message is coming up please The specified task 'TSK20191022000006' is configured to not allow completion, if progress is not 100% All fields have been completed in the task.
  12. Hello, I was wondering if anyone had any ideas about an issue that arouse when generating an automated email. No changes had been made to the release BPM or PC and this email was the only one that had an issue all emails before and after have been fine. Checking the mail logs we can see the following error: Did not find 'attachments' folder for mail template. URL Parser: Space characters not allowed, ensure the URL is properly encoded. URL: http://10.4.25.16:43055/dav/mail/Service Desk/templates/ScheduleMaintenanceCompleted.template/attachments/ Below is the email generated automatically: --__=_Part_Boundary_002_025421.022798Content-Type: text/plain; charset="utf-8"Content-Transfer-Encoding: quoted-printable=20RM00051120=20=20Registered Address: PA Group LimitedRegistered in England No.4197Please consider the environment before printing this email--__=_Part_Boundary_002_025421.022798Content-Type: text/html; charset="utf-8"Content-Transfer-Encoding: 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--__=_Part_Boundary_002_025421.022798-- Any help would be great to ensure this does not happen again, thanks.
  13. Morning, Is there a way in the BPM to link requests to other services? We have a form that is in a particular service, however, as part of the BPM we would like to link this to other service if certain criteria (via a decision) are met.
  14. Hi, In one of our BPMs I'm using some new functionality to create 'localised' dates from the 'scheduledStartDate' & 'scheduledEndDate' attributes, to use in emails & Microsoft Teams posts. The problem I have though is that I'm trying to access these dates later on in the BPM, in another 'stage' to post another Microsoft Teams message and they are not showing in the variable picker dialogs. How can I persist these values throughout the lifecycle of the BP? Thanks Steve.
  15. I have configured a workflow which basically automatically logs and close a ticket if the customer has 'self helped' themselves in the customer portal. I have noticed that the resolution text which i have added in the BPM node is not updating the ticket timeline: Here is my BPM: This is the node which should update the ticket: but when it resolves the ticket, the pre-defined text does not appear in either the ticket or SS portal what am i doing wrong here?
  16. Hi all, Hopefully someone else has tried doing this. I'm trying to re-authorise a request after a rejection outcome. This is to allow the Agent to select a user with a collaborative license and resend the authorisation email on behalf on the requester. I'm trying to achieve this through a Human Task (select the user) then the authorisation node emails that user. See attached
  17. I am having problems with setting up a 'Cloud Automation' node to allow me to post to a Microsoft Teams channel. I am filling out the node and when I click the drop down arrow in the 'Team Group ID' field, I get the word "Loading' displayed then this error... I figure that I have to select the 'team Group ID' first to get the integration to connect to MS Teams to then pull back the available Channel IDs for that Team. I know what the Channel ID & Team Group ID is but I cannot add these to the fields manually and the node be happy with the inputs. Also, as per the red error message, how do I "check the console for more information"? The user defined in the Key to access Microsoft Teams has full Admin rights, so can't see that this is a permissions error. Thanks Steve.
  18. Though there are methods in the BPM to allow you to add and remove Members, I do not seem to be able to locate the same functionality for 'Followers'. We want to be able to add/remove followers in the BPM, as follower's will get hornbill notifications, where members do not. Cheers Martyn
  19. When you create manual task there is the option to schedule the task to run every day/week/month etc with options (as below), however when creating a human task in the BPM these options are not allowed. Is there a way to perform these or will this be feature request?
  20. Can the Request > Update Request > Details node be extended to allow the setting of the language when using the node to update the Summary and Details, as at the moment it will just use the default. This is so we can we can reset the language setting for the for the main summary and details fields in the BPM taking into account the contact/customers default language when it is logged via a routing rule, as the latter does not honour it (see link below). Cheers Martyn
  21. There does not seem to be any BPM methods to interact with Assests. We would ideally want the ability to Add or Remove Assests, either linked to the Contact/CoWorker or Organisation/Team, using a search criteria. Where the criteria matches more than one assets we would want to add them all. Then the ability to query linked Assets, again using a search criteria, in order to access all their parameters including customer fields. In this case I presume this would need to only return one row, if the outcome of the request is to be successful. Cheers Martyn
  22. Now that we can choose to add connections at the PCF stage, is there a way to then change the customer to the selected person during the BPM? Our example - A manager raises a request for new piece of equipment for a member of staff, once the equipment has been authorised and arrived we would like to change the customer to be the member of staff that is receiving the equipment to be able to send emails and correspondence without having to manually change the request, we would like to do this in the BPM.
  23. Could I ask for an enhancement to the task creation as part of a BPM, can we have the option to define the visibility of the task i.e. Team, Manager, Customer, Owner, Public etc Currently we don't seem to be able to define this so all the tasks are visible to the customer in the portal when sometimes we would rather these be hidden, so just view able by the 'team'. Thanks in advance
  24. Hi guys, I am hoping someone can assist me as it confusing me at the moment and could not work out why it won't do the task despite of no error pop up. I am currently testing the bpm with board manager involve with the ticket into board, move and remove. First time setting up and testing, it was working so far but the issue I have is trying to re-add the ticket back to the board onto the relevant lane but for reason it kept adding back to the 1st lane and not the 4th lane (this is where I want to put it in). Please see below: Any idea of why it would not put back in "Testing" lane? (ID: 41)? Another thing that my colleague, @samwoo bought up was that the board Manager action is not visible on the request action pane despite of showing blue highlight in settings whereas Board action is visible on the request but it grey out in settings which is should not be on the action pane. (See below): Would appreciate the help with this, Thanks, Aaron
  25. Hello, I would like to know whether it possible to set to a specific customer through BPM? What I'm trying to achieve is to start the leaver process and when they confirm which applications the leaver user have access to which then raised a new linked request(s) to relevant team to confirm to remove their account from application(s). Much like assign to owner but for customer that we do not really want to use so we do have generic users that can be use instead of customer. This way is to avoid bombard emails of the actions from the process to the customer. Secondly - I wonder whether I can add functional BPM to a linked request through leaver BPM? If so, can you advise me of the steps that I can do? Many thanks, Aaron CC: @samwoo
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