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Found 100 results

  1. Is there any way to set an expiry period for a duration of 30 seconds? Im trying to find a workaround in a BPM whereby an analyst has a window of 30 seconds to add an asset to the call and putting decimals in the minute field doesn't seem to do the trick. Ideally I would like a function that suspends the flow until the analyst adds an asset, marking off a stage checkpoint in the process. At present there is no function I can find that will automatically continue a workflow after an asset has been added by the analyst and mark a stage checkpoint, in the same way as if you suspend a node until a linked service is added for example. My workaround would present the add asset screen and, after 30 seconds, continue the workflow regardless. One minute, the current available minimum expiry period is too long to wait for the workflow to tick over to the next stage. .
  2. Can we request a enhancement to add a new BPM Node to allow the sending of Hornbill Notifications from the workflow to a user or team. In our example we are undertaking an auto assign process in the workflow and want to force the sending of a notification to a user/team based on the severity of the issue. At the moment we would have to send an email rather than use the inbuilt Hornbill platform. Cheers Martyn
  3. Hello. I am looking into ways that I can create a BPM that assigns tasks depending on if the User is in a group. I have attached a sketch BPM to show example. (The logic for the decisions has not been applied so ignore errors) Custom Attribute Solution I have considered using "Custom Attributes" to determine if a User has that software e.g "Custom Attribute A" = Yes / Custom Attribute = Software 1 My issue with this is we have more software than "Custom Attributes" and I dont know of an easy way to populate these fields automatically. Roles Solution I have considered creating a "Role" for each piece of software and adding Users. This also doesnt seem practical for keeping the groups up to date. Active Directory Solution We have the groups populated in Active Directory already. Does the new "IT Automation" allow to see if a User exists in a group? Or even "Cloud Automation" with Azure. Is there any way to see if a User is part of a group? We do not have these additional features just yet but are looking into them. Any suggestions or guidance on how to solve this would be great! Thanks Jamie
  4. Would it be possible to have additional options added to the entity 'Timer' node to allow the manual pausing and unpausing of the Response and Resolution in the BPM, so that this can be controlled by workflow so having the option to control this outside of the automated status change process. Related to my earlier post link below. Cheers Martyn
  5. Is there any update on having the ability to pause and unpause an event when interacting with a Contract Event via the BPM? Cheers Martyn
  6. I am sure I must be missing something simple, but how do you add a request to the Board in the New Board Manager from the BPM? I can see how you would do it with the Service Manager Boards, but not with the new Board Manager ones. I can also see how you do it in the SLA Escalations actions, but I want to add it to the board as soon as it is logged based on it fitting certain criteria. Hopefully someone can enlighten me what I have missed. Cheers Martyn
  7. Is there a way to have a decision based on time/date? e.g. we have a process which asks 'when is this person leaving' in a pcf with a date picker. We then use this to put requests on hold until this date, before closing thier accounts etc, however if someone selects a date in the past the on hold node can't cope with this and the BPM fails. So is there a way decision can be made, e.g. is this date (from variable) in the past?
  8. In Admin Tool 1202, it mentions the the ability to edit live instances of a BPM has now been moved to general availability. "Workflow - BPM - Editing Live Instances: Removed experimental flag. Feature is now generally available." Is there any documentation on this at all? Is it possible to make a correction to a previous version of a BPM and it applies to all current active requests, or do you have to make the change to each request instance of the BPM? Cheers Martyn
  9. So when I have gone into a decision today that looks for contains it seems that it has split the word/phase into separate individual components? Why has this happened and does this affect new decisions do we now need to set them up like this (as this is very labour intensive!)?
  10. Is it possible to create bulletins via a BPM? This would be great to allow the creation of these as we are looking to use the the Service Status functionality to mark services as impacted etc, however if there is a system that is down etc and as part of this we would like the opportunity to create a bulletin to display on the Employee Portal. Maybe we could have our own stock imagery for maintenance/failures etc to link for images and then the text is pulled from a custom field etc, also when the maintenance is over or the system is fixed via the BPM we can then remove or retire the bulletin....
  11. I have noticed a few of our BPM's are showing the a really old version as the available one to publish. Is there a reason this is happening and is there any way to correct the one that is listed as available to publish to be the current one being used?
  12. Good Afternoon We want to move our Change Management process away from Sharepoint and use Hornbill Service Manager instead, one question I have is when a change has been approved is there a way for the Business Process Workflow to create a calendar event automatically for a CAB Meeting. Thanks Deejay
  13. Hello, Within one our our release tickets we have go an error stating "No matching gotoIf found" when looking it looked like the user may of pressed the wrong raise button and skipped the PC asking for the release type. The user re-did it and selected the release type but this still did not get pulled through. Nothing has changed within the BPM and other release tickets have been raised without any issues. I have added the release type from within the form in the ticket and re-tried last step but this will not work as it wont pull the info back through. Any help would be great thanks.
  14. We have had a BPM fail with the below error nothing has changed within the BPM recently and all other tickets have not had this issue, after retrying the last step it sends out the notification email it is complaining about but does not progress. Any help would be great thanks.
  15. With increased complexity and volumes of requests on our instance we are seeing more occurrences when operations in the BPM which are sequenced sequentially in the BPM are not completing or committing there changes to the request before the next node is activated, i.e. there operations are overlapping/unsynchronised. Though most of the time this is not critical to the operation of the BPM, but there are times when this is critical as the subsequent node is dependent on the former step. We have found that with increased volume, we have had more occurrences of issues with the BPM where the logic (decision nodes) or subsequent actions have failed to work as intended or apply the correct route through the BPM due to the update on the request not being completed prior to the next stage. We have found this occurring in a number of scenarios, some which I have listed below:- Using 'Update Request > Priority' then following it will 'Update Request > Service Level' will often fail to update the Service Level, as the second step does not pick up the changed priority value. We have had to insert some delaying nodes and a loop to wait for the update to the priority to be committed to the database/cache. When a request is taken off hold by applying a request or customer portal update, the BPM will resume before the update has been fully applied and the sub status updated as per the setting on the service, which results in get request information node and decision node having the incorrect data, i.e. sub status, so the incorrect logic is applied following the request coming off hold. Updates to custom fields are not picked straightaway, so when these are injected into objects such as task descriptions, email templates etc, they do not contain the new values. Can we request an enhancement to add a setting to BPM Update and Suspend nodes to force them commit all changes to the database/cache before the node is completed and passes operation on to the next node in the BPM. This can default to the current behaviour but where it is necessary to ensure proper sequential operation this can be enabled. Cheers Martyn
  16. Hi, We've recently turned on the 'experimental.feature.bpm.allowinstanceediting' setting, which has proved useful for troubleshooting process failures. However, we've tried to use this feature over the last few days and it no longer appears to be able to load the BPM. The above screen sits and tries to load - this happens for all BPM id's. I've even tried turning off the 'experimental.feature.bpm.allowinstanceediting' setting, and then turning it on again, and still no luck. Is there a known issue with this? Is there anything you can advise, as this is a very useful tool, and I have an outstanding issue to investigate. Many thanks, Neil
  17. Not sure if anyone else has this problem or if this has been discussed previously (have searched the forums). Our change requests go through several stages of authorisation: CP1, CP2 etc. These stages require a completion of a task from the owner of the change at which point the Change Manager is contacted to approve the next level. This issue we have is that your change manager recently left and whilst I have updated the BPM for new requests all the old requests that are still in progress break when getting moved to the next stages. Here is the error message returned for this workflow: Xmlmc method invocation failed for BPM invocation node 's1/approval-00dccce6-55ba-4fb6-0c90-c1e4d3d2879e': <methodCallResult status="fail"> <state> <code>0200</code> <service>task</service> <operation>taskCreate2</operation> <error>The specified user &apos;USERNAME&apos; does not exist</error> </state> </methodCallResult> Is there anyone to fix these with the live calls as having to recreate the change or resolve them without the relevant stages completed is not best practice and won't look great come audit time.
  18. Can I request an enhancement to have a new formal BPM process to switch the security context from the User to the System Context. In our example we have removed the User's permission to 'Close' a request, they only have permission to set it as 'Resolved'. This is because we have a number of post Resolution/Closure operations automated in the BPM. However at the moment we have to use the 'Suspend Await Expiry' with the minimum value of 1 minute to trigger the BPM security context to switch from the user who does not have permission to close the request to the system context which does. Therefore having the ability to switch context without waiting would be a great help, as the users think the process is not working as it has not gone straight to Closed. Cheers Martyn
  19. Hi Could someone tell me why this message is coming up please The specified task 'TSK20191022000006' is configured to not allow completion, if progress is not 100% All fields have been completed in the task.
  20. Hello, I was wondering if anyone had any ideas about an issue that arouse when generating an automated email. No changes had been made to the release BPM or PC and this email was the only one that had an issue all emails before and after have been fine. Checking the mail logs we can see the following error: Did not find 'attachments' folder for mail template. URL Parser: Space characters not allowed, ensure the URL is properly encoded. URL: http://10.4.25.16:43055/dav/mail/Service Desk/templates/ScheduleMaintenanceCompleted.template/attachments/ Below is the email generated automatically: --__=_Part_Boundary_002_025421.022798Content-Type: text/plain; charset="utf-8"Content-Transfer-Encoding: quoted-printable=20RM00051120=20=20Registered Address: PA Group LimitedRegistered in England No.4197Please consider the environment before printing this email--__=_Part_Boundary_002_025421.022798Content-Type: text/html; charset="utf-8"Content-Transfer-Encoding: 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--__=_Part_Boundary_002_025421.022798-- Any help would be great to ensure this does not happen again, thanks.
  21. Morning, Is there a way in the BPM to link requests to other services? We have a form that is in a particular service, however, as part of the BPM we would like to link this to other service if certain criteria (via a decision) are met.
  22. Hi, In one of our BPMs I'm using some new functionality to create 'localised' dates from the 'scheduledStartDate' & 'scheduledEndDate' attributes, to use in emails & Microsoft Teams posts. The problem I have though is that I'm trying to access these dates later on in the BPM, in another 'stage' to post another Microsoft Teams message and they are not showing in the variable picker dialogs. How can I persist these values throughout the lifecycle of the BP? Thanks Steve.
  23. I have configured a workflow which basically automatically logs and close a ticket if the customer has 'self helped' themselves in the customer portal. I have noticed that the resolution text which i have added in the BPM node is not updating the ticket timeline: Here is my BPM: This is the node which should update the ticket: but when it resolves the ticket, the pre-defined text does not appear in either the ticket or SS portal what am i doing wrong here?
  24. Hi all, Hopefully someone else has tried doing this. I'm trying to re-authorise a request after a rejection outcome. This is to allow the Agent to select a user with a collaborative license and resend the authorisation email on behalf on the requester. I'm trying to achieve this through a Human Task (select the user) then the authorisation node emails that user. See attached
  25. I am having problems with setting up a 'Cloud Automation' node to allow me to post to a Microsoft Teams channel. I am filling out the node and when I click the drop down arrow in the 'Team Group ID' field, I get the word "Loading' displayed then this error... I figure that I have to select the 'team Group ID' first to get the integration to connect to MS Teams to then pull back the available Channel IDs for that Team. I know what the Channel ID & Team Group ID is but I cannot add these to the fields manually and the node be happy with the inputs. Also, as per the red error message, how do I "check the console for more information"? The user defined in the Key to access Microsoft Teams has full Admin rights, so can't see that this is a permissions error. Thanks Steve.
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