EWA
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API Key Rules for Raising a request
EWA replied to EWA's topic in Integration Connectors, API & Webhooks
thank you -
Where I can find API Key Rules for raising a request?
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The only settings I'm aware of which will purge any emails are emails.purgeDeletedItemsAfter and emails.purgeSentItemsAfter under Platform> Advanced, so check those. Maybe there is a rule which move emails to a different location? are the attachment are not visible on the request it relates to?
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Is there any update on this? if not, is there a work around?
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@Keith Stevenson I was told by a user that this was possible, they could edit any email within the email chain until the last release. Has the behaviour been intentionally changed following the latest release?
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thank you
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One of our departments when replying or forwarding an an email they need to be able to edit the original email content. Is this possible? As there those email going to an external contractor we do not want the whole email to be send but just a part of it but there doesn't seem to be an option to edit the original emails.
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The new Test mode for capture is really useful and I wonder, if it could be made even more efficient in the sense in a way that any changes made to the form are straightaway visible within the form. At the moment, the process need to be restarted. If i'm testing a long form and make changes to the last form within IC i need to restart the process and populate all the required fields.
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within Hornbill mailbox the emails received time shows how long ago an email was received rather than the time itself - the way outlook dose.. can this be changed?
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Thank you for the comprehensive answer. The manual assignment is the main concern as we have many new users.
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Hello, It doesn't seem that changing an analyst status to OnHoliday prevents assigning calls to that analyst. Is there a way to stop call being assigned to the analyst?
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We've changed a domain to use with our emails. The domain is already in use for some of the maliboxes but not all. So if I want to change it for all mailboxes so when the users receive an email from eSM it comes from this domain, is it just simple as adding the domain to a mailbox and set it to be a default email address..
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Thank you. Definitely having an option to switch authoriser would be useful.
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thank you so much. I do like the idea of email chase. How to manage cases where an approver is not available?
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I m trying to build a workflow where there might be a need for at least 10 authorisations, depending on cost centres selected, a workflow with some many parallel authorisations is so convoluted and additionally they want to escalation after 3 days to another approver, so I'm wondering, if anyone found a smart way to obtain authorisation from multiple authorisers
