NeilWJ

Hi Adrian, There are know known issues at the moment and nothing was detected over the last couple of days. If it still isn't emailing out scheduled reports can i suggest raising a request with support so we can examine your setup/logs. Cheers

Hi @MacLean Ferguson, This will be fixed in upcoming core hornbill ui release build 2143 and onwards Cheers

Known issue that is resolved in next upcoming hornbill ui release. Cheers

@will.good, We will take a look at the reporting tabs layout. The org structure paging and counting being wrong sounds more like an introduced data defect - will see what that is and patch if needed. Update: A patch for the org paging has been requested. Cheers

The UI that uses that new esp service feature is currently in beta. It will be released soon, hopefully next week. Cheers

Hi All, This will be addressed in upcoming build 2088. Thanks.

Hi @Sam P, This will be fixed in upcoming Core UI build 2074. In mean time to get rid of prompt set the filter operator to "equals" and "hardcoded" value then change back to operator "is not null" and that should clear the stored user prompt info. Cheers

Hi Julie, Just to clarify, you mean restrict specifically who can see and edit a template in the admin email templates view? So Bob and Jane both can manage templates but Bob is only one that can view and edit template A and Janes is only one that can edit template B Want to make sure you don't mean restrict who can use email template when composing an actual email response. Cheers

Hi @Martyn Houghton, Just to check, do you actually mean nodes in a group, not stage? That looks like node is meant to belong to a group but is not being brought to front when the group is opened? Cheers

Hi @HarryM, Sorry for late reply. So let me just confirm my understanding.... When you select a [to recipient] that has an external email address that is not in your domain, so for example me@gmail.com, you are saying the report sends ok but the from address is @live.hornbill.com even though the from address in the report is set to support@yourdomain. I will try replicate and get back to you. Cheers

Hi @Adrian Simpkins, If you refresh your browser now and try again it should be resolved. Cheers

Hi @Berto2002 It is currently hidden. It will be available to set once SM app is ready to make use of the new option. So once SM app (and any others that use templates) is modified to use the new availability option we will show the option in the template settings. Cheers

@will.good, That was my fault. When i patched the saving error i didn't set appropriate flag to hide the grouping options in the UI. As gerry mentions this will be working in admin ui soon. So you will be able to organise your templates into groups. Shortly after this we expect service manager app to utilise this grouping info to make finding and using email templates easier when for example doing request update and you want to select an email template to use. i.e. when updating Incident Request template picker will show grouped templates under the root "Incident" group. Cheers

Hi @Gareth Cantrell, If you click one of the option check boxes, you can uncheck it immediately after, and then click save that should create ok. Will fix be fixed in core user interface build 1958 and onwards. Cheers

Fixed in Core User Interface build 1954 - Hopefully released this week if not next week.