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Mailbox raising of tickets replies


Michael Wrightson
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We have setup on our shared mailbox, that any email from a customer raises a ticket when an email comes into it and assigns to first line support, I need some guidance on how i can get the system to email the case number back to the customer? I have it setup and working to email the customer when a ticket is raised manually but cant seem to find the process for the mailbox

 

 

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