Dan Munns

Same

Hi, Is there any update on any of these options being added please?

Legends. Thanks both. I will have a look later today.

How so @Victor, how so?

Hi all, I am trying to create a scheduled ticket with the current month and year in the summary but adding {{CURRENTMONTH}} doesnt work. I am sure this is super simple and I have the syntax wrong but I cant find anything that tells me what I need to add to the summary to generate the correct summary. Anyone have any insight? Thanks.

Hi all, This is probably easy but I have been out of the loop as far as this stuff goes for a while. Is there a way to keep the formatting of an email being posted to a Teams channel? Adding the variables for summary and description results a a single line of text with all the formatting being lost. Email is being received into Service Manager, having some data added to it and then posted out in a teams channel message. Thanks, Dan

Also can we have it so that the suggested text replaces (or gives the option to replace) the written text when you click the little tick. At the moment is just appends your text. e.g. Also can we have it so that the suggested text replaces (or gives the option to replace) the written text when you click the little tick. At the moment is just appends your text. We should have it so that the suggested text replaces (or gives the option to replace) the written text when the user clicks the tick. Currently, it only appends the text.

Hi all, The closed captions on the Users course are out of sync on the below video: User accounts: https://academy.hornbill.com/courses/fd5d5aa0-ed9a-4cbe-a9e7-553ea03d3271/activities/1788e49d-5bbb-4ecf-9ca4-56ab935de3f4 This means that the last part of the video is missed by the closed captions as the video runs out before the captions are displayed. Also the quiz on user templates asks questions which are not answered, or mentioned in the training material.

We have issues with adding emails to requests missing from the Preview UI. And the worst one of all, dark mode drop downs showing white text in a white box when logging a ticket (it used to be the same everywhere but seems fixed in the SM views at least)

Has a 3rd party security team been tasked with any data forensics or is all the remediation/investigation being handled in-house?

@Steve Giller this is what it looks like in Outlook for the end user. In the editor you can see the drop down box and any other fields added. Users will be using either Outlook on O365 on a Windows machine or the Outlook app on iOS. The main app will be the windows app though and that is where the [item 4 \/] is shown. Is there a setting I need to change in Outlook to show it do you know?

Hi all, Is there a way to add a dropdown select box to an email sent from Hornbill to a user for them to complete? I have tried the selection field in the email template editor but it doesn't seem to work (just shows the last item on the list like this: [item 4 \/] ) Thanks, Dan

Hi all, I am sure this has been asked before but I cant find it. Is there any reason why when creating a custom view in SM the custom fields available only go as far as O for the lettered ones and 30 for the numbered? If there is no reason can I make this an enhancement request for the missing ones to be added please. Thanks, Dan

@Steve Giller it isn't really going to show on all incidents or all service requests as you can still add the rules to show the button (as per the mockup by @samwoo). At the moment if I add a rule to show the button if the request type is IN or SR it will still only show on the request type I made it on. Maybe 'Global' is incorrect from a dev standpoint. In my head 'Global' meant any type of request (since that is where the buttons are). Basically I want to be able to show whatever buttons I make on whatever request types I want, based on the rules I create. So a rule of 'Show Button If: Team_name = 'IT Sevice Desk'' and no other rules would show the button on all requests types where the assigned team is IT Service Desk, not just on the request type I created the button on (assuming this was implemented as per @samwoo mockup and I selected 'All Request Types'). If a button is truly global across all ticket type for all teams then a button with no rules in place and 'All Requests' would accomplish that as well. So I suppose "Allow custom buttons to be added to multiple request types at the same time by adding a visibility option to the custom button editor (in conjunction with the current rules) and show all created buttons in a list somewhere (maybe admin portal)" would be the best defined requirement I can come up with for you.

@Steve Giller As per @samwoo image would be ideal. Whilst not all buttons would be appropriate for all tickets types, some would be, so the ability to show them on which ever ticket types are selected would be great. As the buttons are used in SM my definition of 'Global' meant all ticket types.