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Dan Munns

Hornbill Users
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Dan Munns last won the day on February 17 2020

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About Dan Munns

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    Senior Member
  • Birthday 11/18/1982

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    Male
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    Birmingham

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  1. @Daniel Dekel I have managed to replicate it at least 8 times this morning in Vivaldi. Click blue button Click 'Administration' tile Vivaldi auto focuses on newly opened tab Click back to original tab Crashed UI object happens maybe 1 time out of 8. Seems to happen more if there is not already an open admin tab (though that is not proven)
  2. Hi all, Sometimes when clicking a tile which opens in a new tab (either automatically or forced (middle clicked)) the panel errors and either compresses (see image) or seems to pop back in but is actually still there so clicking a ticket opens a random page (because you have actually clicked on another application tile/favourite) This happens in Chrome and Vivaldi (chromium based) at least. Click mode is enabled. Clicking outside the panel does nothing. I have to click the button to reopen it and then click off the panel to hide it properly.
  3. Hi @Steve Giller there is no link shown and no option in the context menu to copy the link.
  4. Hi, I have a couple of users that are unable to download any attachments from the portal. They click the link and nothing happens for them, no error messages or popups. This happens in Edge, Chrome and IE. Any ideas?
  5. Sorry @James Ainsworth, forgot to tag you in the last reply.
  6. Hi James, So for an example, at the moment we are in the process of rolling out O365 to all users. As part of that process we are removing the Office GPOs and moving to App Config. Currently there are 50 users in the group for O365 policy. I need to know which users they are if they log an issue with O365 (unable to open a file they used to be able to open in Office 2016 for example). We have more O365 users than are in the test group (they are still using GPOs) so just them having O365 installed doesnt mean I need to know about it. At the moment I have to look into the Azure group to
  7. Hi all, We are rolling out some new software and it would be very useful to be able to flag certain users as testers for different software whenever they log a ticket so that these issues can be grouped together/reported on/assigned to the correct resource for resolution. I cant seem to find a way to do this without changing the BPMs though. As these rollouts are quite quick (completed within a couple of months) and the test users change a lot (different groups for different rollouts and additional users added at different stages of testing) changing all the BPMs they may log issues
  8. Do we have a hard date for this? I am trying to get everyone on board with changing the portal over but our change freeze hits on Friday and I dont think we are going to make it as gracefully as I would like.
  9. @Victor looks like a support request will be incoming. Mail doesn't get generated that I can see in the direct outbound queue. Action required/update emails are all there. Users have setup the notifications correctly in the user app and have rights on the mailbox. *sigh* it is going to be one of those Mondays I feel.
  10. Hi all, I have had reports that email notifications are not being sent when requests are assigned. It seems that the first time a request is assigned the user gets the email notification, after that no notifications are sent. Notification settings are correct in the users profiles. Other email notifications seem to be fine (request updated etc) Any ideas?
  11. @Paul Alexander it would seem to be. Selected white as the stripe colour and all is good again. Thanks
  12. Hi all, I have noticed this behaviour today (not sure how long it has been like this as I only picked this up again today) When a button is selected for the service domain, the text colour doesn't change, making it impossible to read: Happens in Chrome/Vivaldi/Edge (all latest versions)
  13. Hi @Ricky Still dont have ITOM on the admin portal or as an app to install from the store. Thanks, Dan
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